Please help! my system preferences on my macbook air doesn't open.

when i try to get it to open it just says that System Preferences quit unexpectdedly and to reopen it but when i do the same sign pops up and repeats it over and over again please help.
                                                                 - Shelsea

Hello, and welcome to Apple Support Communities!
Please try the following:
Go to the Finder.
Hold the Option key and click the Go menu, then select Library.
Navigate to the Preferences folder.
Find "com.apple.systempreferences.plist" and "com.apple.systempreferences.plist.lockfile".
Drag those two files to the trash. Do not change any other files.
See if you can open System Preferences now.

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    Path:       
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    Identifier: 
    com.apple.systempreferences
    Version:    
    12.0 (12.0)
    Build Info: 
    SystemPrefsApp-232001000000000~1
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [149]
    User ID:    
    Date/Time:  
    2013-01-19 16:52:44.325 -0600
    OS Version: 
    Mac OS X 10.8.2 (12C60)
    Report Version:  10
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: 0x000000000000000a, 0x000000011118328e
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    mapped file       
    0000000111093000-000000011115b000 [  800K] r--/rwx SM=COW  /System/Library/PreferencePanes/PrintAndScan.prefPane/Contents/Resources/PrintS canPref.icns
    --> mapped file       
    000000011115b000-00000001111cf000 [  464K] r--/rwx SM=COW  /System/Library/PreferencePanes/Security.prefPane/Contents/Resources/FileVault. icns
    CG shared images  
    00000001c0003000-00000001c000b000 [   32K] r--/r-- SM=SHM 
    Application Specific Information:
    objc[269]: GC: forcing GC OFF because OBJC_DISABLE_GC is set
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_c.dylib        
    0x00000001063b01e7 memmove$VARIANT$sse3x + 31
    1   com.apple.ImageIO.framework  
    0x0000000105be81a4 CGImageReadGetBytesAtOffset + 409
    2   com.apple.ImageIO.framework  
    0x0000000105beaeec CGImageReadSessionGetBytes + 37
    3   com.apple.ImageIO.framework  
    0x0000000105c057f4 getGlobalICNSInfo + 316
    4   com.apple.ImageIO.framework  
    0x0000000105c05684 _CGImagePluginImageCountICNS + 9
    5   com.apple.ImageIO.framework  
    0x0000000105be757c CGImageSourceGetCount + 119
    6   com.apple.AppKit         
    0x00000001033dde04 +[NSBitmapImageRep _imagesWithData:hfsFileType:extension:zone:expandImageContentNow:includeAllReps :] + 402
    7   com.apple.AppKit         
    0x00000001034d6f31 +[NSBitmapImageRep _imageRepsWithData:hfsFileType:extension:expandImageContentNow:] + 93
    8   com.apple.AppKit         
    0x00000001034d6526 +[NSImageRep _imageRepsWithContentsOfURL:expandImageContentNow:giveUpOnNetworkURLsWithoutGoo dExtensions:] + 965
    9   com.apple.AppKit         
    0x00000001034d611c __51-[NSImageURLReferencingRepProvider representations]_block_invoke_0 + 47
    10  com.apple.Foundation     
    0x0000000102d9ae60 _NSFaultInObject + 30
    11  com.apple.AppKit         
    0x00000001034d60e6 -[NSImageURLReferencingRepProvider representations] + 89
    12  com.apple.AppKit         
    0x00000001034d604f -[NSImageURLReferencingRepProvider copyWithZone:] + 127
    13  com.apple.AppKit         
    0x00000001034d5fab __24-[NSImage copyWithZone:]_block_invoke_0628 + 104
    14  com.apple.AppKit         
    0x00000001033c467f -[NSImage _usingRepProviderPerformBlock:] + 41
    15  com.apple.AppKit         
    0x00000001034d5d90 -[NSImage copyWithZone:] + 493
    16  com.apple.systempreferences  
    0x0000000101f962c4 0x101f8f000 + 29380
    17  com.apple.systempreferences  
    0x0000000101f927f4 0x101f8f000 + 14324
    18  com.apple.systempreferences  
    0x0000000101f93773 0x101f8f000 + 18291
    19  com.apple.CoreFoundation 
    0x0000000102a3f47a _CFXNotificationPost + 2554
    20  com.apple.Foundation     
    0x0000000102d92846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    21  com.apple.AppKit         
    0x000000010342760d -[NSApplication _postDidFinishNotification] + 292
    22  com.apple.AppKit         
    0x0000000103427346 -[NSApplication _sendFinishLaunchingNotification] + 216
    23  com.apple.AppKit         
    0x0000000103424532 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 566
    24  com.apple.AppKit         
    0x000000010342412c -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 351
    25  com.apple.Foundation     
    0x0000000102dac12b -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308
    26  com.apple.Foundation     
    0x0000000102dabf8d _NSAppleEventManagerGenericHandler + 106
    27  com.apple.AE             
    0x0000000106f2eb48 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 307
    28  com.apple.AE             
    0x0000000106f2e9a9 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 37
    29  com.apple.AE             
    0x0000000106f2e869 aeProcessAppleEvent + 318
    30  com.apple.HIToolbox      
    0x0000000104e308e9 AEProcessAppleEvent + 100
    31  com.apple.AppKit         
    0x0000000103420916 _DPSNextEvent + 1456
    32  com.apple.AppKit         
    0x000000010341fed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
    33  com.apple.AppKit         
    0x0000000103417283 -[NSApplication run] + 517
    34  com.apple.AppKit         
    0x00000001033bbcb6 NSApplicationMain + 869
    35  libdyld.dylib            
    0x000000010635a7e1 start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x0000000106533d16 kevent + 10
    1   libdispatch.dylib        
    0x0000000106320dea _dispatch_mgr_invoke + 883
    2   libdispatch.dylib        
    0x00000001063209ee _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib   
    0x00000001065336d6 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00000001063c5eec _pthread_workq_return + 25
    2   libsystem_c.dylib        
    0x00000001063c5cb3 _pthread_wqthread + 412
    3   libsystem_c.dylib        
    0x00000001063b0171 start_wqthread + 13
    Thread 3:: Dispatch queue: com.apple.root.default-priority
    0   libsystem_kernel.dylib   
    0x0000000106531686 mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x0000000106530c42 mach_msg + 70
    2   com.apple.CoreFoundation 
    0x0000000102a29803 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation 
    0x0000000102a2eee6 __CFRunLoopRun + 1078
    4   com.apple.CoreFoundation 
    0x0000000102a2e6b2 CFRunLoopRunSpecific + 290
    5   com.apple.Foundation     
    0x0000000102db1321 -[NSConcreteTask waitUntilExit] + 183
    6   com.apple.frameworks.preferencepanes
    0x000000010246a6db -[NSPrefPanesCenter _checkHWForPreferences:] + 288
    7   libdispatch.dylib        
    0x0000000106321f01 _dispatch_call_block_and_release + 15
    8   libdispatch.dylib        
    0x000000010631e0b6 _dispatch_client_callout + 8
    9   libdispatch.dylib        
    0x000000010631f1fa _dispatch_worker_thread2 + 304
    10  libsystem_c.dylib        
    0x00000001063c5cab _pthread_wqthread + 404
    11  libsystem_c.dylib        
    0x00000001063b0171 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib   
    0x00000001065336d6 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00000001063c5eec _pthread_workq_return + 25
    2   libsystem_c.dylib        
    0x00000001063c5cb3 _pthread_wqthread + 412
    3   libsystem_c.dylib        
    0x00000001063b0171 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x00007ffe4caec89a  rbx: 0x000000000002828e  rcx: 0x0000000000000001  rdx: 0x0000000000000004
      rdi: 0x00007fff5dc6fb28  rsi: 0x000000011118328e  rbp: 0x00007fff5dc6da80  rsp: 0x00007fff5dc6da80
       r8: 0x000000000007347b   r9: 0x000000005e369d65  r10: 0x00007fde10c882a0  r11: 0x00007fff5dc6fb28
      r12: 0x0000000000000004  r13: 0x00007fde11c00db0  r14: 0x0000000000000004  r15: 0x000000011118328e
      rip: 0x00000001063b01e7  rfl: 0x0000000000010202  cr2: 0x000000011118328e
    Logical CPU: 0
    Binary Images:
    0x101f8f000 -   
    0x101fb2fff  com.apple.systempreferences (12.0 - 12.0) <0249AAAE-AA18-3A55-BBCE-D870C940E8C7> /Applications/System Preferences.app/Contents/MacOS/System Preferences
    0x101fc7000 -   
    0x101fc7fff  com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x101fcd000 -   
    0x101fcdfff  com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x101fd7000 -   
    0x1022a7fff  com.apple.security (7.0 - 55179.1) <639641EF-8156-3190-890C-1053658E044A> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x1023e0000 -   
    0x10243dfff  com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <B3198BD6-EA1D-3E5E-ADD4-37D8E6B72678> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x102467000 -   
    0x102482ff7  com.apple.frameworks.preferencepanes (15.0 - 15.0) <45E922F9-E5F5-3026-90BA-C1F5F8451C9B> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
    0x10249f000 -   
    0x10251dff7  com.apple.securityfoundation (6.0 - 55115.4) <C5461971-E455-31A6-99B8-AF80C4BC26DD> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x102560000 -   
    0x102625ff7  com.apple.coreui (2.0 - 181.1) <83D2C92D-6842-3C9D-9289-39D5B4554C3A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x1026a2000 -   
    0x1027cbff7  com.apple.avfoundation (2.0 - 361.25) <1F5CACA6-9CF3-3FAB-BDE1-E6CC96A63FF7> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
    0x1028b6000 -   
    0x1028b7ff7  libSystem.B.dylib (169.3) <365477AB-D641-389D-B8F4-A1FAE9657EEE> /usr/lib/libSystem.B.dylib
    0x1028be000 -   
    0x1029d692f  libobjc.A.dylib (532.2) <90D31928-F48D-3E37-874F-220A51FD9E37> /usr/lib/libobjc.A.dylib
    0x1029fa000 -   
    0x102be3fff  com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x102d42000 -   
    0x102d42fff  com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x102d47000 -   
    0x102d47ff1 +cl_kernels (???) <AFD159F4-10EF-4F7D-ACBF-3B315208F4FF> cl_kernels
    0x102d4a000 -   
    0x1030a6fff  com.apple.Foundation (6.8 - 945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x1032cb000 -   
    0x103ef8ff7  com.apple.AppKit (6.8 - 1187.34) <1FF64844-EB62-3F96-AED7-6525B7CCEC23> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x1045ef000 -   
    0x104824ff7  com.apple.CoreData (106.1 - 407.7) <24E0A6B4-9ECA-3D12-B26A-72B9DCF09768> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x104926000 -   
    0x104969fff  com.apple.RemoteViewServices (2.0 - 80.5) <F3A897C9-A277-3B56-8FB3-2BC2C10C33BF> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
    0x1049a1000 -   
    0x104af2fff  com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <833DA682-A3C1-39E7-AEC3-9EDC734DE2A9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x104b7c000 -   
    0x104b7dff3 +cl_kernels (???) <AA5FA9DE-2259-4D8F-80B3-62161C40F181> cl_kernels
    0x104b82000 -   
    0x104b82ffd  com.apple.audio.units.AudioUnit (1.8 - 1.8) <29E2C990-3617-3FA2-BDD7-DB7DF493E443> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x104b8a000 -   
    0x104bf7fff  com.apple.datadetectorscore (4.0 - 269.1) <C94C372B-3821-3A46-A8C2-091AB1CFF7F4> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
    0x104c33000 -   
    0x104d53fff  com.apple.desktopservices (1.7.2 - 1.7.2) <CDE8C2C2-C505-31B0-8C61-E40E4EA364A5> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x104dc6000 -   
    0x1050f6ff7  com.apple.HIToolbox (2.0 - 625) <317F75F7-4B0F-35F5-89A7-F20BA60AC944> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x105252000 -   
    0x105400fff  com.apple.QuartzCore (1.8 - 304.0) <BDC66714-F60C-386D-A773-F897D1E87AB6> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x1054bf000 -   
    0x1054c9fff  com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x1054d9000 -   
    0x105525ff7  libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib
    0x10553f000 -   
    0x10573ffff  libicucore.A.dylib (491.11.1) <CC318A27-878A-38CE-9292-1B98353FA9C7> /usr/lib/libicucore.A.dylib
    0x1057e2000 -   
    0x1058dfff7  libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib
    0x10591a000 -   
    0x10592cff7  libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
    0x105934000 -   
    0x10593afff  com.apple.DiskArbitration (2.5.1 - 2.5.1) <F7DAF7CC-5893-3F06-9168-3B0192B66D15> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x105949000 -   
    0x10594afff  liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib
    0x105955000 -   
    0x10596bfff  com.apple.MultitouchSupport.framework (235.28 - 235.28) <BD78B16E-9B5A-3E07-93B4-13AD1A538CAC> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x10597b000 -   
    0x1059e8ff7  com.apple.framework.IOKit (2.0 - 755.18.10) <142E19DD-1C8D-3D61-ABC8-83994A73279F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x105a17000 -   
    0x105a18fff  libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib
    0x105a20000 -   
    0x105a47ff7  com.apple.PerformanceAnalysis (1.16 - 16) <E4888388-F41B-313E-9CBB-5807D077BDA9> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
    0x105a6c000 -   
    0x105a83fff  com.apple.GenerationalStorage (1.1 - 132.2) <3F5C87BD-D866-3732-8CB9-D23ED9784D6E> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
    0x105a94000 -   
    0x105aa3ff7  com.apple.opengl (1.8.6 - 1.8.6) <720CC06C-0D01-37AE-BB3D-D7F0242B262A> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x105ab1000 -   
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    0x105be3000 -   
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    0x1068c3000 -   
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    0x107124000 -   
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    0x108e50000 -   
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    0x109025000 -   
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    0x109106000 -   
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    0x10ae3f000 -   
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    0x10fbf8000 -   
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    0x7fff61b8f000 -
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    External Modification Summary:
      Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
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      Calls made by this process:
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      Calls made by all processes on this machine:
    task_for_pid: 246
    thread_create: 0
    thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=146.6M resident=136.6M(93%) swapped_out_or_unallocated=10.1M(7%)
    Writable regions: Total=60.7M written=9620K(15%) resident=14.0M(23%) swapped_out=0K(0%) unallocated=46.7M(77%)
    REGION TYPE                 
    VIRTUAL
    ===========                 
    =======
    CG backing stores             
    2060K
    CG image                        
    12K
    CG raster data                  
    28K
    CG shared images              
    1184K
    CoreImage                        
    8K
    CoreServices                  
    1056K
    MALLOC                        
    25.7M
    MALLOC guard page               
    48K
    Memory tag=240                   
    4K
    Memory tag=242                  
    12K
    Memory tag=251                   
    8K
    OpenCL                          
    20K
    STACK GUARD                   
    56.0M
    Stack                         
    10.0M
    VM_ALLOCATE                   
    16.1M
    __DATA                        
    12.3M
    __IMAGE                        
    528K
    __LINKEDIT                    
    27.4M

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