Please help, noisy phone line think its a high res...

HI,
Just moved in and phone line / bt broadband was activated a week ago. Phone master socket is OpenReach branded.
I have the BT supplied broadband filter fitted directly to the test socket (just the adsl router and a single phone connected).
Using the 17070 quiet line test , i have varying volumes on hissing and noise on the phone. This varies between loud and intrusive (difficult to hear callers) to fairly quiet. This seemed to be better during the cold weather over last weekend, but is worse again this morning.
I can also hear adsl connection noise when the router was connecting, depsite being through the adsl filters. This lead me to find threads related to High resistance faults whcih I think may apply to me.
BT online fault test shows no fault found.
Adsl Stats:
I was supplied with a home hub 3A
Connection Information
Line state: Connected
Connection time: 0 days, 21:29:11
Downstream: 3.625 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 10.6 dB / 15.0 dB
Line attenuation (Down/Up): 32.2 dB / 16.0 dB
Output power (Down/Up): 19.9 dBm / 12.4 dBm
FEC Events (Down/Up): 2941 / 325
CRC Events (Down/Up): 12 / 45
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 79 / 30
Error Seconds (Local/Remote): 8 / 22
1. Product name: BT Home Hub
2. Serial number:
3. Firmware version: Software version 4.7.5.1.83.8.57.1.3 (Type A) Last updated Unknown
4. Board version: BT Home Hub 3.0A
5. ADSL uptime: 0 days, 21:31:21
6. Bandwidth: 448 / 3712
7. Data sent/received: 0.3 / 2.7
8. Broadband username: [email protected]
9. BT FON: Yes
10. Wireless network/SSID: BTHub3-KC3K
11. Wireless connections: Enabled, (802.11 b/g/n (Recommended)) 20 MHz
12. Wireless security: WPA and WPA2
13. Wireless channel: Automatic / 1
14. Firewall: Default
15. MAC Address:
16. VPI/VCI: 0 / 38
17. Line profile: Interleaved
18. Software variant: -
19. Boot loader: -
The home hub doesn't seem too good at keeping the sync, speed drops regularly and it maintains a high SNR.
My previous router was a Thomson Speedtouch 780, which provides a higher sync and much better stability. Presumably this is due to the broadcom chipset (would a home hub 3b also be better?)
Speedtouch stats from this morning:
speedtouch 4/12/12 08:45
DSL Connection
Link Information
Uptime: 1 day, 10:39:46
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5.120
Data Transferred (Sent/Received) [MB/MB]: 24,94 / 119,27
Output Power (Up/Down) [dBm]: 12,0 / 19,5
Line Attenuation (Up/Down) [dB]: 15,5 / 31,0
SN Margin (Up/Down) [dB]: 19,0 / 9,0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 158.090
CRC Errors (Up/Down): 0 / 68
HEC Errors (Up/Down): 0 / 62
speedtouch 04/12/12 09:30
DSL Connection
Link Information
Uptime: 1 day, 11:25:26
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5.120
Data Transferred (Sent/Received) [MB/MB]: 28,90 / 129,91
Output Power (Up/Down) [dBm]: 12,0 / 19,5
Line Attenuation (Up/Down) [dB]: 15,5 / 31,0
SN Margin (Up/Down) [dB]: 19,0 / 4,5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 171.051
CRC Errors (Up/Down): 0 / 68
HEC Errors (Up/Down): 0 / 62
As your can see theres a wide range in the SNR figures, although the speedtouch is much better at holding the sync and not dropping the speed.
Given the line attenuation at 31db, I would have expected a higher sync rate. The estimated line length of ~2.2km from kitz.co.uk seems to be about right.
Any advice appreciated, including how to report this fault to the right people.
Thanks
Jon

I'm suspecting that I will be getting billed for the last engineer visit ( as he couldn't find a fault and therefore said it must be my equipment). I can't afford to pay one fee let alone 2 if I report it again with the same result.
However since the visit, the occurrences of the intermittent noise on the line have been fewer and further between. This morning however, after listening to a 1571 message I heard more noise so I did a quiet line test to see. Initially the line was quiet, but then I heard some quit noise and then a ringing sound (like when you dial a number and it rings remotely) as if I had made a call. The "BT Quiet line message" cut in but I could still here the ringing underneath. I waited to see if I would be able to hear if someone answered but the ringing stopped after a while and I couldn't here a voice so I don't know if they answered or it rung off.
Is it possible my line is picking up the ring tone from another line?
Also, when the engineer arrived he initially said his test had shown a fault and that water must have got in somewhere. However when he removed my filter/phone/router from the test socket, his tests then showed no fault. Is it possible the fault only shows up when the adsl is active. Back when the line was first active I could the router negotiating (even thorough 2 filters) although this doesn't happen now.
Moving on to the adsl side of things, Currently my stats are:
DSL Connection
Link Information
Uptime: 0 days, 11:48:54
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 5.440
Data Transferred (Sent/Received) [MB/MB]: 9,61 / 39,04
Output Power (Up/Down) [dBm]: 12,0 / 19,5
Line Attenuation (Up/Down) [dB]: 15,5 / 31,0
SN Margin (Up/Down) [dB]: 20,0 / 5,0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 1.384
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Interleaved.
With the BT Home hub (3a) the connection would drop peridocally, so I'm using my Thomson 780wl which hold the connection better and also shows less FEC errors than the HH.
I think the connection speed and the interlacing are poor given the line attenuation. The line length is about 2 - 2.5km, underground from the village to the exchange, overground to the house. No cabinets directly connected to exchange.
I've been monitoring signal to noise ratio and have noticed something odd:
This happens every day, in the same pattern. Its not interference from any internal wiring or appliances or heating etc. I understand that noise changes over time but this is a 5+ DB drop is this normal?
Any advice?

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Broadband drops out & noisy phone lines.

Hi,
Not sure whether this needs to be posted here or in the phone section as both areas are effected.
My property is pretty old and the internal phone sockets/wiring is also quite dated. I've always had issues with my phone lines being very noisy to the point where i have simply done away with having a house phone (not ideal).
I use my internet for many hours every day - its an essential part of my life and income. I had a new internal socket fitted about 2 or 3 years back exclusively for my internet use to help improve the connection which had been fine until recently.
I had new windows fitted which required the socket to be moved & ever since then my connection has been unreliable and drops out.
Ive reported the fault on the line earlier today and am waiting to hear back off BT but thought i'd post here in the mean time.
I use a Belkin router and have spoken to them but they were unable to help. After running a few tests they said it was most likel a phone line fault. I have also tried a different router and experienced exactly the same issues.
How do i go about identifying the fault & getting it fixed? With it likely being an internal fault, is it likely to cost me money? What are the terms & conditions with this type of problem?
Also, how would i go about getting new sockets installed in my house so i could get a working house phone? How much is this likely to cost?
Thanks for any advice.

was the new socket you had fitted like this if so any extension sockets in your home should be connected to the back of the bottom half of the socket NTE5. It may be that moving the socket has moved some of the wires and they are loose.
BT are responsible for the wiring up to the first socket in your where the cable comes in from outside. if the problem is found to be your internal wiring after the master socket then you will be charged at least £130
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very noisy phone line and always engaged

Hi all,
My phone line has been very very very noisy that it is now impossible to hear someone over the phone.
Since we have a wireless phone, thought I would disconnect all electric appliances around the cordless phone like the TV, WAP, DVD Player but the noise still exists in the extension and also in the master socket.
I bought a corded phone to test it today and the noise still exist and now for some reason when rining my landline number from a mobile it says its engaged and when definitely is not!
I am at a lost here.
I have ran the bt line checker many times and it keeps on saying that it has not got any faults and the fault is after the demarcation point which I think is not.
Can anyone else offer any advice? perhaps how to "reset" the line so it is not engaged anymore, any advice would be good.
AE

angeloedades wrote:
Thanks Somerled.
Im pretty reluctant to report it as a fault since I have been reading some of the posts here and it seems that BT will hunt you down in any way possible for teh £127.99.
I guess I will have to do this carefully to make sure that I have done all my tests.
Is there anything else that I should do before I report it?
Also I can't seem to make any incoming and outgoing calls now!
Thanks for the advice though.
AE
Thats why you need to record the noise your self and as said ask the op to recordd it and to agree that they can hear it plus get afew people to witness the noise
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Just cause Im paranoid dont mean they are not out to get me

Help with phone line in new home

I hope someone can help me.
I have moved into a new rental flat. There is a telephone socket and the phone still works. I was able to get the number by calling my mobile.
However, how do I find out who this is connected to? Although it is not in my name someone is either going to get a bill at somepoint or a company will be out of pocket.
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I also, only want to get internet access, but if I am required to set up a new telephone, can I only do this with BT? Some years ago I got stung by setting up a phone acount with BT and getting my internet through another provider a day later who transferred the phone line and I ended up having to pay BT a full years contract. How do I avoid this?
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Keith_Beddoe wrote:
What happens if you dial 150, do you get connected to BT?
sky use 150 as well so they may well answer the call?
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If I have solved your Issue please click the "Mark as accepted solution" button.

Very noisy phone line

It all started about 3 days ago when we had a small power cut, for about 5 seconds. I noticed a very bad crackling noise on the phone . I phoned the help line ( in India or somewhere else) ,he told me to open the main Bt box and connect the phone. I did this and it was sort of better, a very faint noise in the background...but a lot better.
When I put the main box back together the crackling came back. I have an extension which runs up to the office. I have never had a problem like this before. I have checked and re-wired both extension boxes, I have also put in new in-line filters at both ends. The crackling noise is still there. The broadband is working fine, both phones are working ok. I did notice that when I opened the main BT box, the terminals were off colour and the copper connectors were slightly bent. I don't know how old the main box is?
Has anybody and ideas please before I phone BT again and get some answers, or possible a replacement main box.
Thanking anybody.
Solved!
Go to Solution.

Don't rule out a problem with BT's network, even if the problem appears to be within your house.
I've had an open fault on my land-line since the beginning of June - unusable because of noise and lousy broadband reliability.
I've had about 10 OpenReach engineers come out and each one repeats the same tests - and it appears the OpenReach fault management system provides no continuity as not one had any idea of the previous visits. They've variously blamed:
My router
My filter
My ISP (not BT)
My extension wiring (non-existent)
The master socket (replaced)
The line jack (removed)
the pair back to the exchange (swapped)
No fix yet, and this is the first Internet connectivity I've had for 6 days. Last night I discovered that my next door neighbour has exactly the same problems as me. I'd change supplier if OpenReach didn't have a monopoly in my street. Oh, and I'd gladly pay the £99 call-out if they'd fix the fault but they won't even commit to a diagnosis. I now don't admit engineers into my premises without knowing exactly what they intend to do in advance.
I'm paying for a phone service, and separately for broadband and I can't use either. Don't give up!

Noisy phone line

About a week ago my phone line became very noisy and my internet connection kept dropping. After contacting BT they tested the line and said no faults found and blamed the fault on a line filter and promptly sent me 2 new ones.
Since fitting these the noise has got worse and have now started to get disconnected during phone calls.
I have done the quiet line test normally and through the test socket but still get bad noise, anyone got any ideas before I end up paying for an engineer to come and look.
Solved!
Go to Solution.

Hi akirk,
Welcome to the forum and thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Noisy Phone Line - initially

Hi All,
I have a rather interesting problem that I'm wondering if anybody has experienced, or may know the cause. For a couple of weeks now I have had an issue where the phone line is very noisy when first used; i.e. I'll pick it up and it will be popping and crackling and hissing with gay abandon however, during the call the line will slowly improve until after 10 minutes or so it is clear as a bell.
This also has a knock on effect on the broadband - if the telephone has not been used for a while the BB speeds will drop. I first noticed the problem as my BB speed had dropped to sub 1Mb from its usual 4.5-5Mb. When checking the line I heard it popping and crackling away although after time this cleared and when I checked the BB speed again it was back to normal (or close to it). Then the next morning BB speed was down again, next afternoon it was even worse.
I have tried everything I can to rule out something internal - replace all micro filters, replaced RJ11 cable to router - even replaced the router. Used both a corded and cordless phone and the result is the same. I've now removed the faceplate from the master socket and I'm running everything off that but the problem still remains. The only thing that seems to improve it is to make a call of some length and then the line quality and BB speed improves - for a while.
Any advice anyone can offer will be gratefully received. I would call for an engineer, but I'm worried that if I've used the phone before he turns up everything will seem OK and I'll get hit with a £100 bill.
Solved!
Go to Solution.

UPDATE:
So, I made an appointment last Wednesday (14th August) for an engineer to visit and I was told that somebody would be here today before 17:00.
I take the day off and wait in all day for nobody to turn up. I contact 151 to see what is happening only to be told that no appointment had been made! So I have had to waste a day off, and will have to waste yet another day on Wednesday, waiting for an engineer again.
Is there a number in this country that I can call in order to make a complaint? Can I seek reimbursement of £99 from BT for wasted time (the same amount they would have charged me if I couldn't be bothered waiting in for them)?
The only plus is that now I have been on the phone for 30 minutes dealing with this the quality of the line has improved and the BB speed has gone back to normal again... However this wont last and by tomorrow things will be back to normal again.
I have to say BT's customer service is **bleep** poor and if I had another choice for service provider I would switch immediately, however as there is no other choice in my area I am stuck with BT!
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PLEASE HELP MY PHONE WONT TURN ON

Last night I was walking in the rain and a bit of water may have got inside my phone, it was working fine whilst I was in the car, but when I got to my front door I threw it into my bag so it turned off.
I left it about 20 minutes before I went back to it and I pressed the button to turn it on and I got the red light then the loading screen came up with the loading bar, the loading bar does not appear to move but the phone turns off after a couple of seconds and then repeats over and over again until I take the battery out, I tried taking the battery out many times and I'm still having the same issue.
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Hi and Welcome to the Community!
I know it's been a bit since you posted this, but you never know.
First off -- with moisture intrusion into a BB, the only thing that is predictable is that the results will be unpredictable. I've seen some come back with no problems, others never work again at all, and everything in between (e.g., work for a while before failing).
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http://www.blackberryfaq.com/index.php/Got_Your_BlackBerry_Wet%3F
It has recommended waiting periods that must be adhered to...no early checking. If the BB is not totally dry when it is powered on, that act can fry it...so waiting the full delay is critical.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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