Please help "not available"

On 4/1/14 i ordered 4dvd's(spider man 1,2,3, and hop)on 4/2/14 i recived an email saying it got shipped ,but everytime i try track my order it says "not available" I know the estimate arriaval is 4/11/14 but it's alredy 4/7/14 and i still have no info where my order is. Please help.
Solved!
Go to Solution.

Good day sandrabee,
Purchasing movies is always fun in my opinion, as I just love opening new DVDs and Blu-Rays! I can understand your concern if you still aren't able to track the package with the movies after a week since the order was placed. I am truly sorry for any concern you may be experiencing, and will do my best to assist in resolving this issue!
Using the email address you registered on the forum, I believe I was able to locate your order. Unfortunately, it appears that I receive the same results when checking the tracking information. That being said, I am sending you a private message to gather further information in regards to this order, which you can check by signing into the forum and clicking the envelope icon in the top right corner of the page.
Regards, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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