Please help! Officejet Pro L7380 refusing to print

Hi,
My officejet pro had a strange power outage (nothing else, computer etc affected) and since then has been flashing and displaying the message "The following printheads has a problem: magenta/cyan" and refuses to print.
I have used the HP diagnostic tool which did not find any problems. I have also restarted both the computer and the printer as well as removing the cartridges and replacing them.
Please help!

Hello ghwhy,
It could be that the printheads needs to be reseated or replaced. Follow this document in order to clean and reseat the printheads:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01446637&cc=us&lc=en&dlc=en&product=3198092&tmp...
Remember that it's important to let the carriage move all the way to the left of the printer before you remove the printheads. If it doesn't move when you open the lid of the printer, just press and hold the OK button for a few seconds.

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