PLEASE HELP! Paypal Order Payment Stuck Because the Order Was Canceled but Not Captured

regarding order {removed per forum guidelines}
My Paypal order was canceled due to verification issue and my Paypal account was not charged. However, the
Paypal transaction has not yet been captured by Bestbuy and it remains "pending authorization"
My payment sent to Bestbuy's Paypal account has not been declined/rejected, so it is still pending in Paypal. Paypal cannot refund me until Bestbuy declines the paypal payment. The customer service reps do not understand this process and constantly feed me canned response about automated refunds. This type of refund is instant, and even my canceled transaction a few hours prior to this one was also refunded promptly.
I have been trying to resolve this issue all day and it keeps falling
on deaf ears. Please refer this message to someone who is
knowledgeable with Paypal refunds. I need to get the refund back today
to buy the item from Bestbuy.
Solved!
Go to Solution.

Hello kreyers2011,
I was very disappointed to read that you encountered this roadblock when ordering on BestBuy.com. Certainly this is not the experience that we wished you to have and I apologize for any inconvenience.
I have some information for you about your concerns, so please watch for a private message from me. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the upper right of this page.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

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