Please help, problems with two different ipods

Both my ipod and my sister's ipod are experiencing problems. Both ipod's are 4th gen with click wheel.
My ipod isn't being recognized by itunes (I have the latest version) and only once in awhile will my computer recognize my ipod. I get a file showing my calender, notes, etc,.. I can't click on any of them though. When I connect my ipod to the usb cord and connect the cord to the computer, the ipod only just restart's itself.
My sister's ipod does absolutely nothing except show the apple logo and then shut off. Earlier today it was displaying the exclamation mark and the folder icon and it once displayed the sad ipod icon.
Does anyone here know what the problem is with these two ipod's and if there is a way that I can fix them?

See these troubleshooting articles.
My iPod is sad.
iPod displays a "sad iPod" icon.
What does this picture on my iPod mean?
Also, there is a pretty comprehensive post written by another forum member which is about the sad iPod icon or the folder and ! icon. Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
The Sad iPod/folder and ! icon.
You can arrange online service here.
Service request.

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    * To change this template, choose Tools | Template Manager
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    * To change this template, choose Tools | Template Manager
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    * To change this template, choose Tools | Template Manager
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