PLEASE HELP - Serious problem with my Creative Zen Touch firmware

Ok, so I finally decided that I would upgrade to the latest firmware version for my Creative Zen Touch. I knew that doing so would erase everything on it, so I backed up everything onto my computer's hard dri've. So from that standpoint, I'm in the clear.
HOWEVER, during the upgrade process, my computer froze, leaving my precious MP3 player without ANY firmware. This then drove it into "recovery" mode, where I can either clean up, format, or reload firmware. I've gone through each of these options, but when I go to "reload firmware" my computer will no longer detect my Zen! I've tried reinstalling different driver versions, different firmware versions, etc. The bottom line now is that my mp3 player has no firmware, and my computer won't detect it.
I feel like I probably need to go back to the basics. Unfortuantely, I don't have my installation CD with me. Can anyone post the initial installation file please? Thanks in advance!
I really hope I can work this out, I don't know if I've gone a day without my Zen in the past two years!

Simon, this is actually a common problem with the touch. Mine did it about a year after purchase, so I was safe to open it up and fix it. It is actually a really simple fix and is due to a loose connector. I know alot of other people on nomadness.net were having this problem, so I posted a solution here. Hope this helps!
http://www.nomadness.net/modules.php?name=Forums&file=viewtopic&p=42838

Similar Messages

  • Major problem with my Creative Zen Touch 20gb pla

    I seem to be having some serious problems with my player - the scroll button no longer works, and the right-side buttons (Back, Play/Pause and Forward) all malfunction as well. The main issue is the scroll button - this no longer works at all, and without this function the player is essentially useless in all modes other than 'random' - as I cannot scroll down to choose songs by album, artist, genre etc. Even in 'random' mode, the functionality of the player is negligible - I cannot fast forward a track, as if I hold down the 'forward' button it automatically skips forward to new tracks without the chance to play one of them.
    This is not the first time I've had a problem with this particular model - I've had complaints before on this forum about an earlier player I had (same model), a different problem but one that was never fixed - through my own error I misplaced the receipt and was unable to have the player fixed (it was within warranty at the time), so I had to pay ?50 for a replacement - to find that this player is now essentially broken as well has left me disgusted, in honesty. Details of the earlier problems with my former player are at the following link:
    http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=5966
    As if this wasn't enough, I actually experienced problems with my newer player almost from the off - the data folder malfunctioned, to the extent that files I'd placed in there were unable to be removed - eventually I had to format the player, not only losing important data from the data folder, but also experiencing the inconvience of having to spend many hours putting all my music back onto the player once it had been formatted. This was not a massi've issue, more a minor irritance, but again it's left me wondering what the problem is...is this model notoriously poor performance-wise? Three major errors on two separate players, two of them seemingly fatal to the use of the player, inside the space of just over a year is utterly ridiculous, I think.
    At this point, I'd like to know what I can do to get a reimbursement on the cost of my current player, as opposed to a replacement - although I have found the performance of the Zen Touch 20gb to be generally very good, I'm not willing to put up with having each new replacement fail within a year of receiving it. I have lost all confidence in Creative providing me with a player I can rely on, to be honest.
    If anyone could point me in the right direction with regards to finding out how I can go about receiving a refund on the price of my player, I'd be very grateful.
    Thanks in advance for any help.
    Simon O'Brien

    Simon, this is actually a common problem with the touch. Mine did it about a year after purchase, so I was safe to open it up and fix it. It is actually a really simple fix and is due to a loose connector. I know alot of other people on nomadness.net were having this problem, so I posted a solution here. Hope this helps!
    http://www.nomadness.net/modules.php?name=Forums&file=viewtopic&p=42838

  • Problem with the Creativ Zen Touch 20

    Hello,
    I have a problem with my 20 Gb Creative Zen Touch.
    Since today he gets stuck if "<EM>Zen Touch</EM>" on the screen appears. Put back nothing brings, he gets stuck further there at the same place. My computer does not recognize him and charge nothing also brings.
    What can I do?

    Hi, I get sometimes the same problem, try to turn on in recovery mode & clean up:
    Go to www.creative.com -> support -> knowledge base ->and select you player, & search: "Recovery Mode: What to Do And How To Access"
    & follow the instructions.
    I cleaned up my player, but this action erased my songs. So,back up your files before do this.

  • A problem with a creative Zen Touch 20

    My creative zen touch now almost always has the battery indicator that says that it is using outside power, even when it is completely disconnected from outside power. The only time that it sometimes does not have that as its battery indicator is when im charging it from the non-usb power adapter. Then it shows the normal charging icon. This is very irritating because i can never tell how much batter my Touch has left.

    so i guess, no one can help me

  • Help with my Creative Zen Touch (20

    Hi everybody, I bought my Creative ZEN (20Gb) Touch in October.
    For the first month it worked very well, and I was glad I bought it instead of an iPod (I've never liked them).
    Anyway three weeks ago the display froze on a playlist while I was listening to it (none of the buttons worked), so I let the battery run down and after a couple of days it recovered and restart working.
    This happened to me again last week, so I let the battery run down and, after charging it, it worked.
    On friday I connected it to the usb cable, so I could use NOMAD Explorer. When I connected it (the first time) it was turned off but it turned on. I turned it off, anyway. After connecting it, the Nomad Explorer didn't work as if I haven't connected the Zen Touch to the cable. So I tried a couple of times to connect and disconnect the cable from the Zen Touch, and after that the on/off button was illuminated like it was on charge or connected to the cable - but it wasn't flashing, it was just a permanent light.
    So I decided to use the same method I used the first two times I had some problems - but the battery didn't run down! Or maybe it did, but the light is still there, and my mp3 doesn't work. Now it's been four days, and this is the third time I had a problem with my mp3 player - I've been owning it just for three months! What should I do for make it start working?
    How can I reset it's And if I do, am I going to lose any of my files?

    if it crashes theres a small hole on the same side as the volume put a pin in you should feel a click if done correctly. it should then start up. as for your nomad explorer problem you should still be able to access your player from "my computer" there should be your dri'ves, nomad explorer and creative zen touch try getting to it through "creative zen touch. if none of that works maybe try removing all the software and install it all again. maybe update there firmware. oh if you have firmware version 2 nomad wont work. i miss it too. dont lose faith i've had mine for over a year now and had (and still am having) just about every problem. hope that helps Sm: )er

  • Problems with the new Zen Touch Firmw

    I'm getting the opposite of the problems other users I read about have with the new firmware: I DON'T want to use MediaSource further but my computer doesn't recognise my Zen Touch as an external hard disk (or Audio Player or anything else I can just drag and drop my music). MediaPlayer is recognising it and on my fathers computer it aso worked.
    What should also be said: Right after installing the new firmware it worked but one day later my computer denied doing the same thing as the day before...
    I'm quite desperate and I hope you can help me soon.

    somebody help me.....just doaloading the latest zen touch firmware and Bang....computer crashed, and the fimware that was on the zen deleted...now i can't update no kind of firmware...sys the there?s no device, but in my computer says that exists one zen...

  • Creative Zen touch Firmware HE

    Ok so now my creative zen touch is version 2..0 and i backed up all my songs but it doens't come up on the creative media organizer when i plug it in why NOT please help me i am so stuck!Message Edited by Mordeeb on 2-6-20062:38 PM

    Search on "firmware problem" in the FAQ post.

  • Creative Zen Touch Firmware Upgrade version 1.01

    Hi Everyone,
    Just to make you aware, a new Zen Touch firmware has been posted on our site:
    <TABLE id=Table5 borderColor=#cccccc cellSpacing=0 cellPadding=3 width=540 border=>
    <TBODY>
    <TR>
    <TD colSpan=2><B>Filename: </B><B>ZenTouch_PCFW_L4__0_03.exe</B></TD><!--<td align=right>
    [img]/images/support/downloads/download-icon___6.gif" width="3" height="8" alt="Download Now[/img] >
    [color="#ff0000" size=>Download Nowr
    </td> --></TR>
    <TR>
    <TD colSpan=2> ZENT-FWARE--L4
    <DIV id=ShortDesc>This firmware upgrades your Creative Zen Touch player for improved functionality.
    <DIV id=Fixes>
    <EM>Fixes:</EM>
    Improves player functionality when the Random and Next buttons are pressed.
    Resets the Custom EQ settings when resetting your player's settings.
    Improves the display order of the Touch Pad sensitivity settings.
    Improves the continuous playback of WMA and MP3 tracks.</LI>
    <DIV id=Notes>
    <EM>Requirements:</EM>
    Microsoft? Windows? XP, Windows 2000, Windows Millennium Edition (Me)or Windows 98 Second Edition (SE)
    Available USB port (version . or higher)
    Creative Zen Touch installed</LI>
    <EM>Note:</EM>
    To install this firmware update, do the following:
    Download the ZenTouch_PCFW_L4__0_03.exe file into your local hard disk.
    Connect the player to your computer.
    Double-click the firmware upgrade file and follow the instructions on the screen.</LI>
    </LI></TD></TR></TBODY></TABLE>
    Cat

    'Thanks a million for the link, KokChoy-CL! You are now on my X-mas present list.
    I have been using the .0.03 firmware, but recently I read http://forums.creative.com/t5/MP3-Players/Zen-Touch-Custom-EQ-Frequencies-Wrong/m-p/64205" and wanted to try out the .00.06 firmware. Comparing from memory and using custom EQ, lows and mids sound much more clear now while bass is a bit more on the light side.

  • PLEASE, PLEASE HELP: Big problems with my Zen Touch. (Firmware/driver issu

    So here's the deal:
    Last night I thought I'd finally take the time to upgrade my Zen Touch to 2. from .3 or something like that. I noticed that there was a warning saying that this was no small upgrade, and that I should back up everything I have on it.
    I'm glad I did, because now my MP3 player situation is seriously screwed up, big time. During the upgrade process, my computer froze, leaving my Zen Touch without firmware (ok, so firmware version 0.0.0). Upon turning the device on, it boots up in recovery mode. This allows me to either format, clean up, or "reupload" firmware. I've tried all of these options, but the fact is clear that my computer simply will no longer recognize my MP3 player.
    It does, however, recognize it at as a generic storage device. However, this isn't enough for me to reinstall the player's firmware unfortunately.
    So basically, I can't update driver or firmware right now, because my computer won't acknowlege my Zen Touch!
    Somebody please, please help.
    I've already tried using the setup file from http://www.jumpingcholla.com/jce_nomad_ZEN.htm.
    Seriously, please help!

    Sort of success!
    I now finally have firmware 2. installed on my Zen Touch! Yeah! I'm not entirely sure how I did it, and I'm not bothering to find out, I'm just glad I finally got it on there.
    But some problems still remain. After all this fiddling with my driver and firmware and whatnot, my computer just doesn't see my MP3 the same way as it used to. Before, it was great, all I had to do was plug her in and I could bring up Zen Explorer in Windows Explorer, or organize my stuff in Creative MediaSource.
    Now that's not the case. The only way I can sort of add stuff to my player now is by going into Windows Explorer, which is still more or less acknowleging my player as a "portable device". Granted, there is a dri've called "My Zen", but it doesn't bring up Zen Explorer like it used to when I click on it. Furthermore, when I go into MediaSource, I can't select it as a location, there just isn't anything there.
    It almost seems as if my computer thinks I'm just using a portable hard dri've. Is there anyway I can tell it that it's an MP3 player, too?
    Thanks!

  • Im having extreme problems with my Creative Zen Micro... can sumone help me

    I have installed all my drivers for the Zen Micro, yet it tells me (when i plug it in (USB) )Hardware found please install drivers.... i got to install them and it wont work, there is no drivers on the Installation CD... so i cant use it... i go to my device manager and it says... Creative Zen (unknown) and i dont know what to do, i just did a fresh format to fix up my computer and it was working befor then but now it doesnt work at all... PLEASE HELP ME im runnin win xp by the by

    ben_koops,
    What's the current player firmware version?
    Jason

  • Problems with connection Creative zen M and DVD-CD pla

    Hi,
    I have problems whem i connect my zen to the DVD player. I've connected zen with a cable going from the headphones to the audio line in (red and white) at the back of the DVD system. I get sound but the problem is that my zen automaticly switch to the FM radio mode, when it should be playing from the music libary. This happens by 70% of the numbers. How can I deal with this problem?
    Problem 2 is that I hear a strong noise when I connect my zen to the DVD player. It's al low sound which comes back in all the 5 boxes en sounds like a bee...
    Problem 3 is that I can't get the full volume on the DVD system. Even when zen is max on 25 i've to put the DVD system also max before a normal sound is coming to me...
    Can anybody please help me? Thanks!

    Hi there,
    . The reason the ZVM is switching to fm radio is because the headphone jack also supports a wired remote that controls some of the ZVM functions there will be some sort of back feed from your DVD head unit to the ZVM causing this to happen.
    2. The headphone jack does carry a bit of noise when used with line in applications and compared to the line out function of the ZVM is muffled and lacks power(this also could be noise in your DVD unit).
    3. Same as above(2) the A/V out function has a set volume and is louder and much clearer than the headphone out jack.( The line out is the A/V out function of the ZVM found in the supplied adaptor that plugs into the bottom of the ZVM)
    To overcome this problem simply use the line out function of the ZVM either through the dongle and an A/V cable or get an after market cable to suit and that should solve your problems with this type application.
    Let us know how you go with it
    Heres the bits
    http://us.creative.com/products/prod...7&product=4484
    Or you can search for a cable that plugs straight into the bottom of the ZVM and has rca's on the other end, you should be able to find then via a search here or through epizenter.net in one of the threads
    Message Edited by AussieBoy on 08-0-2006 09:50 PM

  • Please Help! Problem with 'whistle' when using Audition and Premeire Pro 1.5 with Audigy

    I hope someone can help with this problem. The start of these messages is at the bottom. Any suggestions would be most welcome...Bill Allen
    Hi David (00)... Thanks for your reply. I just wanted to let you know
    that I am going to post all of this correspondence on as many Creative
    forums that I can find in hopes of finding someone that help with this
    problem.
    I will advise you of the results
    Thanks again...Bill Allen
    ----- Original Message -----
    From: "Creative Americas Customer Support"
    To: "Bill Allen"
    Sent: Saturday, February , 2006 :39 AM
    Subject: Re: Creative System Information (English : Adobe Premeire Pro .5
    and Adobe Audition) (KMM987992I6636L0KM)
    > Sir,
    >
    > The only time that I've see a random tone being generated as you
    > decribe, it was necessary to update the system bios to correct.
    >
    > While we are able to playback and record with the card and it's included
    > software, Adobe continues to not allow you to monitor what you're
    > recording. As best we can tell, there's nothing wrong with the card and
    > I would urge you to check with Adobe for any "monitor recording"
    > switches that may be in their software.
    >
    > For faster service please reply with previous correspondence when
    > replying to this email.
    >
    > Best Regards
    > ,
    >
    > David (00)
    > Team Specialist
    >
    > Technical Support
    > Creative Labs Americas
    >
    >
    >
    > To provide feedback on your "Creative Experience" please click on the
    > following link:
    >
    Link removed
    >
    > This link is provided so that you may provide feedback on your "Creative
    > Experience". If you require further troubleshooting or have additional
    > questions simply reply to the original mail and we will be glad to
    > assist you.
    >
    > Original Message Follows:
    > ------------------------
    > Jeen... I appreciate, very much, your reply. But I don't appreciate
    > trying
    > to be 'ping ponged' back and forth between Creative and Adobe. While I
    > realize that you can only deduce a solution from what I tell you, I
    > believe
    > that if you re-read my description of the problem you will realize that
    > the
    > problem is with the sound card and it's associated software. Otherwise
    > why
    > would the system work as expected when it it turned on the next morning?
    >
    > I would also like to know where the 'tone' comes from. When recording
    > video segment (with audio) through the firewire connection of the
    > Creative Audidgy 2ZS card, after a short while the audio is replaced with a
    > constant tone (as I said, it is about 200 Hz). If I record the video thru the
    > Firewire connection and the audio through the 'Line-In' connection,
    > there is no problem with the recording the audio track 'tone free'. However,
    > sometimes but not always, when the audio is played back the tone will
    > appear. This has happened with both Adobe Premeire Pro .5 and Adobe
    > Audition. It is not in the audio track of Adobe Premeire Pro .5 or
    > Adobe Audition, so the problem must lie with the Creative Audigy 2ZS card or
    > it's associated software. I'm sure your audio engineers have knowledge of
    > this problem and I would appreciate an answer.
    >
    > Thanks...Bill Allen
    >
    > ----- Original Message -----
    > From: "Creative Americas Customer Support"
    >
    > To: "Bill Allen"
    > Sent: Friday, February 0, 2006 2:5 AM
    > Subject: Re: Creative System Information (English : Adobe Premeire Pro
    > .5
    > and Adobe Audition) (KMM9780I6636L0KM)
    >
    >
    >> Dear Bill,
    >>
    >> Thank you for replying back to Creative Technical Support.
    >>
    >> With regards to your issue, I understand that you are having
    > difficulty
    >> getting the audio to record from the applications Adobe Premiere Pro
    > .5
    >> and therefore not sound during the playback.
    >>
    >> As you have verified that the sound card is working properly with the
    >> other applications on recording or playback, this could be due to the
    >> improper setup for the audio in the Premiere Pro .5.
    >>
    >> You may like to refer to Adobe for assistance on the configuration of
    >> the audio settings as we are not in a better position to advise you on
    >> third party software.
    >>
    >> Should you have not sound or issues with our software, please feel
    > free
    >> to contact us so that we can assist you.
    >>
    >> For faster service please reply with previous correspondence when
    >> replying to this email.
    >>
    >> Best Regards
    >> ,
    >>
    >> Jeen
    >> Technical Support
    >> Creative Labs Americas
    >>
    >>
    >>
    >> To provide feedback on your "Creative Experience" please click on the
    >> following link:
    >>
    Link removed
    >>
    >> This link is provided so that you may provide feedback on your
    > "Creative
    >> Experience". If you require further troubleshooting or have additional
    >> questions simply reply to the original mail and we will be glad to
    >> assist you.
    >>
    >> Original Message Follows:
    >> ------------------------
    >> Ronshone... Thanks for your reply.
    >>
    >> Here is the information you requested:
    >>
    >> Sound Blaster Audigy 2ZS
    >> PID: 0 03 50 00 00 00 02
    >> Driver Ver: 2.8.4
    >> Firmware : 0.0.0
    >> Model: SB.0350
    >> Serial Number: MSB0350472004288E
    >> Ink stamp: 50SPT470D
    >>
    >> The Audigy 2ZS is the only sound card installed
    >> The Audigy 2ZS card is at least one slot away from the graphics card.
    >> The Audigy 2ZS card is one slot away from another card.
    >> The Audigy 2ZS card is properly seated in the PCI slot.
    >> The PC's internal wires have been moved away from the Audigy 2ZS card
    > .
    >> The 'on-board' sound is disabled thru the BIOS.
    >> The 'on-board' game port is disabled thru the BIOS.
    >> The XP Pro operating system is up to date with all updates.
    >> There were no background operation going at the time of the tests.
    >> The anit-virus program was closed
    >> The CPU is not overclocked.
    >> And, I am the Administrator.
    >>
    >> The card came in a Creative retail Box along with the input unit that
    >> mounts
    >> in the dri've bay. I can't recall what that is called.
    >>
    >> I have relocated the sound card to a slot that is 4 slots away from
    > the
    >> graphics card and slot away from another card, in this case an
    >> additional
    >> IDE dri've controller.
    >>
    >> I have performed the test you outlined. I found that I had to record
    >> using
    >> the 'line in' source input. And I had to playback using the 'wave'
    >> source.
    >> As far as that test is concerned, everything worked. However when I
    >> bring
    >> up Adobe Premeire Pro .5 I do not hear the audio when capturing, and,
    >> even
    >> though the audio meters in Premeire Pro in indicate that there is
    > audio
    >> playing from the audio track on playback, I hear nothing from the
    >> speakers.
    >>
    >> I then brought up the Creative Speaker Settings requester and did a
    >> diagnostic test. All tests indicated "pass". But when I click on the
    >> 'Speaker Settings' and perform the 'Speaker Test' I hear nothing. I
    >> should
    >> add that in both mixers, the Creative Surround Mixer and the Play
    >> Control
    >> mixer, all inputs and outputs are selected (not muted). Also when I
    >> performed this same test yesterday the 'Speaker Test' worked fine.
    >>
    >> On rebooting, the 'Windows XP' sound is heard from the speakers.
    >> Bringing
    >> up Adobe Premeire Pro .5, the audio played as expected. The 'Speaker
    >> Test'
    >> in the Creative Surround Mixer also worked as expected.
    >>
    >> I then recorded the rest of my program using the Adobe Premeire Pro
    > .5
    >> 'Capture' requester and when I tried to playback from within Adobe
    >> Premeire
    >> Pro .5 all I got was a constant tone (about 200 Hz), even though the
    >> audio
    >> meters in Adobe Premeire Pro .5 indicated that the audio was good and
    >> had
    >> no constant tone.
    >>
    >> I rebooted the computer and brought up Adobe Premeire Pro .5 and my
    >> program. Without making any changes to either mixers, Adobe Premeire
    > Pro
    >> .5
    >> performed, and the sound played, as expected. In the 'Play Control'
    >> mixer
    >> only the 'wave' was acti've. All the rest were muted. It was the same
    >> for
    >> the 'Creative Surround Mixer'.
    >>
    >> I am at a loss as to what the problem is. Any help would be
    >> appreciated.
    >>
    >> ...Bill Allen
    >> ----- Original Message -----
    >> From: "Creative Americas Customer Support"
    >> @customercare.creative.com
    >> To: "Bill Allen"
    >> Sent: Monday, February 06, 2006 9:42 PM
    >> Subject: Re: Creative System Information (English : Adobe Premeire Pro
    >> .5
    >> and Adobe Audition) (KMM933384I6636L0KM)
    >>
    >>
    >> Dear Bill,
    >>
    >> Thank you for contacting Creative Technical Support.
    >>
    >> With regards to the issue you are having, I would really appreciate it
    >> if you can provide me with the model number of the sound card. It
    >> should
    >> start with CT or SB followed by 4 numbers found on the sound card. I
    >> also need the serial number which can be found on the sticker and the
    >> ink stamp which is printed on the back of the card. This number will
    >> not
    >> be located on any of the stickers and it will not be labeled. It is a
    >> number that has been stamped on the card itself, possibly near the
    >> outer
    >> edge of the card to determine the best advice for you.
    >>
    >> Did the sound card come pre-installed in the PC, comes in a plastic
    >> cover or brown box or did it come in a Creative retail box package?
    >>
    >> Below is a link that may help with the location of the model number.
    >>
    >> Run a keyword search for SID2456 from the link below.
    >>
    Link removed
    >>
    >> I also need you to try the following recording test.
    >>
    >> SELECT THE RECORDING SOURCE IN SURROUND MIXER
    >> . Go to Start Programs Creative SB Audigy Surround Mixer
    >> 2. Click on the Recording Source (should be on the right side of the
    >> mixer under the REC label)
    >> 3. Change the recording source to Analog Mix
    >> 4. Mute the other analog sources (Mic, CD Audio, Auxiliary, Tad, PC
    >> speaker) that you don't want recorded with the audio stream.
    >> 5. You may wish to select "record without monitoring" by click on the
    >> (+) above the Analog Mix recording source. This keeps the source from
    >> playing out to speakers while recording
    >>
    >> TEST RECORD THE AUDIO
    >> . Go to Start Programs Accessories Multimedia Sound Recorder.
    >> 2. Click the Record button (red dot)
    >> 3. Talk into the microphone
    >> 4. Let it record the source for a little bit
    >> 5. Hit the Stop button (black square)
    >> 6. Hit the play button (single arrow pointing right)
    >> 7. You should now hear the audio that you recorded.
    >>
    >> If you are still having issues, I recommend you to ensure the
    > following
    >> for the audio installation and test:
    >>
    >> - The card is the only card installed other than the Graphics card.
    >> - The card is at least one empty slot away from the Graphics card.
    >> - Place the soundcard away from all the others.
    >> - That the card is seated properly in the PCI slot.
    >> - Move the PC's internal wires away from the soundcard.
    >> - That the on-board sound on your motherboard is disabled through the
    >> BIOS.
    >> - That the on-board gameport is disabled through the BIOS.
    >> - That your motherboard BIOS is up-to-date.
    >> - That the operating system is up-to-date with the latest service
    > packs
    >> and patches.
    >> - That there are no background applications open when you attempt the
    >> solution.
    >> - That the anti-virus program is disabled.
    >> - That if you are over-clocking your system, return all options to
    >> their
    >> recommended settings.
    >> - That you access the PC with administrator rights.
    >>
    >> Do reply back to me if you are still having problems with any error
    >> messages prompted. Thanks.
    >>
    >> For faster service please reply with previous correspondence when
    >> replying to this email.
    >>
    >> Best Regards
    >> ,
    >>
    >> Ronshone
    >> Technical Support
    >> Creative Labs Americas
    >>
    >>
    >>
    >> To provide feedback on your "Creative Experience" please click on the
    >> following link:
    >>
    Link removed
    >>
    >> This link is provided so that you may provide feedback on your
    >> "Creative
    >> Experience". If you require further troubleshooting or have additional
    >> questions simply reply to the original mail and we will be glad to
    >> assist you.
    >>
    >> Original Message Follows:
    >> ------------------------
    >> User Detail
    >> ----------------------------------------
    >> Name : Bill Allen
    >> Email Address : [email protected]
    >> Self Description : Intermediate PC User
    >>
    >> Creative Product Information
    >> ----------------------------------------
    >>
    >> Problem Type : I need help with a third-party software application
    >>
    >> Problem lies with:
    >> ----------------------------------------
    >> Adobe Premeire Pro .5 and Adobe Audition
    >>
    >> Customer's System Specification
    >> ----------------------------------------
    >>
    >>
    >> Detailed Problem Description
    >> ----------------------------------------
    >> I can hear sound from my computers speakers. The diagnostic tests
    >> performed by the Creative software are all "OK", but I cannot record
    >> audio with either of the two programs mentioned above. I have checked
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