Please help. Slow & dropped wifi after putting ISP's modem in bridge mode

Hi. Thanks for taking the time to read and/or possibly help out with my dilemma. I'm not very apple savvy (even though I love my husband's macbook pro which I'm typing on). Our warranty for our airport extreme is expired & this was given to us.
Our service provider here in Winnipeg Canada is Shaw Communications. We have a fast connection - Broadband 50. There are 4 of us living here - 2 kids, 2 adults & we all have cellphones, computers, ipods etc using the internet by ethernet cable or wifi. Sometimes my son has 7 friends also trying to use it. Normally we have no problems, except to me the wifi seemed slow. So I made a couple changes & wish I hadn't & now things are all screwed up.
So, this was our configuration. Our Shaw modem was SMC. It was connected by cable to my husband's Airport Extreme 4th generation base. My son's computers are connected by cable directy to the airport extreme. We used our phones & macbook wirelessly. I don't know if we were getting the wireless signal from the Shaw modem or through the airport extreme.
2 weeks ago I called Shaw to get their new Gateway pvr system. I mentioned that somtimes the internet lags for my son playing League of legends or when I'm on wifi. He said that our modem was old & they could replace it when they came to install the Gateway system. On October 26th they took the SMC modem & installed a Cisco model DCP3825.
The wireless seemed the same to me. But my son who plays League of Legends says the game's ping spikes go from 100 up to 700. Before they changed the modem, they were 50 to 90. He also kept lagging and getting disconnected from the game. We all looked online & called a computer place & learned that Shaw gives out cheap modems and the Cisco isn't a good one. So I called back Shaw & asked if they could bring back our SMC one. No they can't, but they can give us a new SMC one.
Then I searched online for a better router for gaming. This was before I understood that the airport extreme is already its own router. My husband had set it up. I didn't even know what that white box in the basement was for lol. I read online that it's a good idea to get Shaw or your ISP to bridge your modem & use your own router to get better speeds. I phoned Memory Express & Shaw & they agreed.
2 days ago I called Shaw & asked them to bridge the Cisco modem. The guy did, but didn't explain I needed to reset both routers. So we were without internet for awhile, til my son looked on his phone & figured out what to do. After bridging the Cisco modem, my son's wired connections are fine, but the wifi speeds went from 38 to 46 mbps to 3 to 11 mbps on my phone & the macbook. Sometimes the wifi drops out completely.
I phoned Shaw to ask them what to do, but they said since the airport is an apple product they can't help me. They said we probably need to change the channel & to call Shaw for help. A call to Apple costs $60!!! I couldn't believe it. So I'm asking for help here.
Is there some settings I need to change in the Airport Utility to get our wireless connections back to the way they were? Tonight I coudln't even update an app on my phone, the wifi was so slow.
Should I get them to unbridge the Cisco modem? Change from the airport extreme to a different router? I was going to add another router, but was told it's not good to have the isp modem & the airport extreme & another router on the same network. I would like to buy the Asus N66u router, but can't afford it right now. I am supposed to go buy a used router off of Kijiji tomorrow for $50. It's a Netgear N750 WDR4300 - probably 4000 for Americans. Still sells for $100 to $140 new so it's a good price. Can I use that & the extreme?
Anyway, thanks for taking the time to read my long essay & for whatever help anyone provides.
Trish

Hi. Thanks for taking the time to read and/or possibly help out with my dilemma. I'm not very apple savvy (even though I love my husband's macbook pro which I'm typing on). Our warranty for our airport extreme is expired & this was given to us.
Our service provider here in Winnipeg Canada is Shaw Communications. We have a fast connection - Broadband 50. There are 4 of us living here - 2 kids, 2 adults & we all have cellphones, computers, ipods etc using the internet by ethernet cable or wifi. Sometimes my son has 7 friends also trying to use it. Normally we have no problems, except to me the wifi seemed slow. So I made a couple changes & wish I hadn't & now things are all screwed up.
So, this was our configuration. Our Shaw modem was SMC. It was connected by cable to my husband's Airport Extreme 4th generation base. My son's computers are connected by cable directy to the airport extreme. We used our phones & macbook wirelessly. I don't know if we were getting the wireless signal from the Shaw modem or through the airport extreme.
2 weeks ago I called Shaw to get their new Gateway pvr system. I mentioned that somtimes the internet lags for my son playing League of legends or when I'm on wifi. He said that our modem was old & they could replace it when they came to install the Gateway system. On October 26th they took the SMC modem & installed a Cisco model DCP3825.
The wireless seemed the same to me. But my son who plays League of Legends says the game's ping spikes go from 100 up to 700. Before they changed the modem, they were 50 to 90. He also kept lagging and getting disconnected from the game. We all looked online & called a computer place & learned that Shaw gives out cheap modems and the Cisco isn't a good one. So I called back Shaw & asked if they could bring back our SMC one. No they can't, but they can give us a new SMC one.
Then I searched online for a better router for gaming. This was before I understood that the airport extreme is already its own router. My husband had set it up. I didn't even know what that white box in the basement was for lol. I read online that it's a good idea to get Shaw or your ISP to bridge your modem & use your own router to get better speeds. I phoned Memory Express & Shaw & they agreed.
2 days ago I called Shaw & asked them to bridge the Cisco modem. The guy did, but didn't explain I needed to reset both routers. So we were without internet for awhile, til my son looked on his phone & figured out what to do. After bridging the Cisco modem, my son's wired connections are fine, but the wifi speeds went from 38 to 46 mbps to 3 to 11 mbps on my phone & the macbook. Sometimes the wifi drops out completely.
I phoned Shaw to ask them what to do, but they said since the airport is an apple product they can't help me. They said we probably need to change the channel & to call Shaw for help. A call to Apple costs $60!!! I couldn't believe it. So I'm asking for help here.
Is there some settings I need to change in the Airport Utility to get our wireless connections back to the way they were? Tonight I coudln't even update an app on my phone, the wifi was so slow.
Should I get them to unbridge the Cisco modem? Change from the airport extreme to a different router? I was going to add another router, but was told it's not good to have the isp modem & the airport extreme & another router on the same network. I would like to buy the Asus N66u router, but can't afford it right now. I am supposed to go buy a used router off of Kijiji tomorrow for $50. It's a Netgear N750 WDR4300 - probably 4000 for Americans. Still sells for $100 to $140 new so it's a good price. Can I use that & the extreme?
Anyway, thanks for taking the time to read my long essay & for whatever help anyone provides.
Trish

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