PLEASE HELP! SLOW SPEED FOR 5 WEEKS!

Hey all, i've come here as a last resort as im sick of my slow infinity speed and sick to death with bt customer service which does not exist!
Since before christmas my bt infinity package 1 38down/10up has been playing up after 12 midnight! usually after this time my speed would go down from 37download to around 0.5/0.1 soo low that i can't load a web page. Ive tried for weeks contacting bt which takes me to the offshore call centre where iv'e been fobbed of that an engineer is investigating an issue at the exchange or that the issue will be fixed in either 24, 36 or 48 hours numerous times to which it has not.
This last week my internet speed has dropped during the day time where before in the day it was a solid 37down and 10 up it now goes down to 10 meg and now its gone down to 0.1 meg. It went down to 0.1 meg today at around 6.30pm.
These are a list of stats below: Im at my wits end and i just want my broadband fixed! I beg Please someone help me!
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ41012931
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:07:34
6. Data rate:
9999 / 39993
7. Maximum data rate:
36556 / 97131
8. Noise margin:
30.5 / 22.7
9. Line attenuation:
13.5 / 12.8
10. Signal attenuation:
13.7 / 12.8
11. Data sent/received:
0.2 MB / 0.1 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-QTSG
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-QTSG
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
34:8a:ae:bb:d4:80
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0

Can someone please help me too! before christmas i was getting low speeds after 12 midnight, going down to 0.1 meg for over 5 weeks now ive had this problem and now in the day where i used to get a solid 37meg down im now at different times, started today at 6.30pm im going down to 0.1 meg.
BT Customer service is disgusting beyone belief, been fobbed of after 12 phone calls. Please someone help.
stats avalibe here:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ41012931
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:45:18
6. Data rate:
9999 / 39993
7. Maximum data rate:
36556 / 97131
8. Noise margin:
30.5 / 22.7
9. Line attenuation:
13.5 / 12.8
10. Signal attenuation:
13.7 / 12.8
11. Data sent/received:
0.2 MB / 0.1 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-QTSG
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-QTSG
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
34:8a:ae:bb:d4:80
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0

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    There is a "New Password" command under the File menu in Keychain Access, but I don't know how to set it correctly for .mac.
    I would suggest that you use the "Keychain First Aid" command in the Keychain Access menu and see if any problems show up.
    Beyond that, I'd suggest searching this forum for "log in" or the like. I've seen issues like this mentioned before. Maybe there is a solution that I'm not remember.
    kabing

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