Please help, this is driving me crazy

I bought a new song just to use as a ring tone on my iphone and it wont let me create it.
I made sure i'm signed in, have the view ringtone setting enabled, and
have the latest version of itunes.
the error i get is " This song cannot be made into a ringtone
nothing hurts by various artists can no longer be made into a ringtone" and this happened with any song i purchase from itunes

pls consider stating the actual specific issue in the Title of your post - people tend NOT to take the time to read a post that says 'Has this happened to you?' or the like - so your more likely to be viewed if you be more specific. Generic 'help, how do you fix this?' type titles are getting old for the rest of us as well. Thanks.

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