Please help unable to view my pictures on ovi suit...

Hope some one can help, have made several posting on this subject but generated no reply? Am running on version 2.1.0.87: o/s XP: nokia 5800 : when I sync with my phone all records transfer but I am unable to view my pictures or album art on ovi suite, just see grey default image . Thanks for any help john

hotvltr wrote:
We have the same problem.The new desktop software only works with windows XP service pack 3...we have service pack 2 ony. I'm also looking how to install or update BB Desktop software using my laptop which has XP SP2 only.
Hi and Welcome to the Community!
As with all things of this nature, no software vendor can forever remain compatible with every historical PC platform...XPSP2 has indeed been dropped from compatibility with the current version of the RIM Desktop Software. Your choices are:
Update to XPSP3 (which, if I recall correctly, is completely free)
Fall back to a version of the Desktop Software that is compatible with XPSP2...you can find older versions here:
http://www.blackberryos.com/downloads.php?do=cat&id=110
Sorry, but I no longer recall exactly which versions support which XP levels...you will have to do some experimenting I suspect.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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