Please Help!!! Urgent!! Uncaught exception: Application net_rim_bb_file_explorer(760)

OK, so yesterday I was given the Blackberry Curve 9300. It was all fine, I could acess BBM, Facebook, and I could put music on it and play it.
But this morning, I decided to put a few more songs on my Blackberry from a CD I also got for Christmas. But when I tried going on media files to see whether I'd already got this song, it wouldn't let me open the music file. This message popped up: Uncaught exception: Application net_rim_bb_file_explorer(760) Procedure terminated.
I kept trying to go on the music file but it just sort of froze, and that was when he message popped up. I tried going on camera and clicking on album but the camera froze and I had to turn it off and turn it on again and try forcefully getting the camera off the screen. Itw orked in the end, but whenever I try to go on media, then music, it doesn't work.
A couple of minutes ago I tried again, and the message came up again: Uncaught exception: Application net_rim_bb_file_explorer(760) Procedure terminated. I again tried to turn it off and on again, then googled it, but no one else had the same problem. Its brand new, so I don't see how the problem has occured.

Similar Messages

UNCAUGHT EXCEPTION: Application net_rim_bb_file_explorer(417)

I had just activated my blackberry today its is a BLACKBERRY TORCH 9810 with T-mobile and i try to activate the media applications (music,pictures, videos) i have restarted my phone with the SD card inside and the application still wont work ive been transferred numerous times in the last 20 minutes and still NO ONE can help me but to transfer me please help me out brand new phone and service and it doesnt work!

Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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App Error 602 & "Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated"

Hi,
I have spent a whole and very frustrating day trying to solve the following problem and in exasperation I resort to a posting here. Note no changes had been made to the phone prior to the start of the problem.
My Blackberry 9800 Torch freezes on power-up. It can only be ‘unfrozen’ by taking out the battery or, if left alone, after many minutes it comes up with the white screen, ‘App Error 602' and ‘Reset’ which is highlighted. Resetting has the same effect as taking out the battery. After each restart, it goes through the usual security and time checks and then freezes again. However, on rare occasions I got the message “Uncaught exception: Application net_rim_bb_messaging_app(144) is not responding; process terminated”.
Soon after the restart, after the Security Software Verification and on confirming the time/date, there is a very small window of opportunity (literally a couple of seconds) to access the phone. After much trial and error, I discovered that (in Manage Connections) by disabling the Mobile Network and WiFi - effectively putting it into ‘aeroplane mode’ - the device would work, without any problem and indefinitely. Except, of course, I couldn’t access the phone network nor the internet, which isn’t helpful(!).
I have taken this opportunity to do a full back-up on to my PC, through BlackBerry Desktop Software (though I’m not sure this backs up downloaded Apps??). Separately, I've also copied all the subdirectories from the phone’s memory and media card on to the PC, retaining their correct structures (but presumably also copying the corruption causing the problem?).
Any ideas???
- thanks in advance!

The method you are attempting is the automatic method...sometimes it just doesn't work, and you must take control. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Uncaught exception: Application registry................

I was wondering if u can be of help to me here. My BB Curve 8520 suddenly would not boot. It keeps bringing a message "Uncaught exception: Index4>=4" then later will bring another msg "Uncaught exception: Application Registry. getOrWaitFor (0x7c802477365c3985) owner died Thread[Thread - 75663360,5] then it will display App. error 523 (reset).
PLEASE WHAT DO I DO.

You'll have to reload the device software. Sorry about that
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB24395&sliceId=2&cmd=displayKC&d...
Try workaround 1 first though.
Some more info:
http://helpblog.blackberry.com/2012/02/error-523-jvm-blackberry/
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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Uncaught exception : Application Registry.getOrWait for (0x7c802411365c3985) owner died Thread [thread- 86830080,5]

hi,
Since yesterday my Blackberry has stopped working. I tried rebooting several tomes but whenever i reboot it and the BB gets hanged
"Uncaught exception : Application Registry.getOrWait for (0x7c802411365c3985) owner died Thread [thread- 86830080,5]"
Can any1 help me with the possible solution

akriti wrote:
hi,
Since yesterday my Blackberry has stopped working. I tried rebooting several tomes but whenever i reboot it and the BB gets hanged
"Uncaught exception : Application Registry.getOrWait for (0x7c802411365c3985) owner died Thread [thread- 86830080,5]"
Can any1 help me with the possible solution
Hi akriti,
Reset your BlackBerry to factory settings. Read this Article.
How to reset the BlackBerry smartphone to factory defaults
Hope it helps.
Good luck!
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Starting tomcat problem, please help urgent

I installed jwsdp on windowsXP . The log file gives this following error when i try to start tomcat:
java.util.zip.ZipException: Access is denied
     at java.util.zip.ZipFile.open(Native Method)
     at java.util.zip.ZipFile.<init>(ZipFile.java:127)
     at java.util.jar.JarFile.<init>(JarFile.java:138)
     at java.util.jar.JarFile.<init>(JarFile.java:80)
     at org.apache.catalina.loader.StandardClassLoader.addRepositoryInternal(StandardClassLoader.java:1081)
     at org.apache.catalina.loader.StandardClassLoader.<init>(StandardClassLoader.java:200)
     at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:202)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:141)
     at java.lang.reflect.Method.invoke(Native Method)
     at org.apache.commons.launcher.ChildMain.run(ChildMain.java:269)
Bootstrap: Class loader creation threw exception
java.lang.IllegalArgumentException: addRepositoryInternal: java.util.zip.ZipException: Access is denied
     at org.apache.catalina.loader.StandardClassLoader.addRepositoryInternal(StandardClassLoader.java:1109)
     at org.apache.catalina.loader.StandardClassLoader.<init>(StandardClassLoader.java:200)
     at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(ClassLoaderFactory.java:202)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:141)
     at java.lang.reflect.Method.invoke(Native Method)
     at org.apache.commons.launcher.ChildMain.run(ChildMain.java:269)
PLEASE HELP ,URGENTLY NEEDED TO SHOW SOME WORK ON THIS.
THANKS
jim

Hi,
I have a similar problem, i try to deploy a JAR file built on AIX 5.2 platform (jvm 14.1) into Tomcat 5.5.7 running on Windows platform when i try start Tomcat it's fail with the fellowing message
SEVERE: Error deploying web application directory usi
java.lang.IllegalArgumentException
     at java.util.zip.ZipInputStream.getUTF8String(ZipInputStream.java:299)
     at java.util.zip.ZipInputStream.readLOC(ZipInputStream.java:238)
     at java.util.zip.ZipInputStream.getNextEntry(ZipInputStream.java:73)
     at java.util.jar.JarInputStream.<init>(JarInputStream.java:58)
     at java.util.jar.JarInputStream.<init>(JarInputStream.java:43)
     at org.apache.catalina.util.ExtensionValidator.getManifest(ExtensionValidator.java:368)
     at org.apache.catalina.util.ExtensionValidator.validateApplication(ExtensionValidator.java:187)
     at org.apache.catalina.core.StandardContext.start(StandardContext.java:3942)
     at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:759)
     at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:739)
     at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:524)
     at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:909)
     at org.apache.catalina.startup.HostConfig.deployDirectories(HostConfig.java:872)
     at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:474)
     at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1106)
     at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:310)
     at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1019)
     at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
     at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1011)
     at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:440)
     at org.apache.catalina.core.StandardService.start(StandardService.java:450)
     at org.apache.catalina.core.StandardServer.start(StandardServer.java:683)
     at org.apache.catalina.startup.Catalina.start(Catalina.java:537)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:271)
     at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:409)

Uncaught Exception: Application MicroMsg(348) is not responding

Uncaught Exception: Application MicroMsg(348) is not responding: process terminated.
My phone is BlackBerry 9360. After that message pops up, my phone becomes useless. I can't do anything. This started a week ago and my phone is 3 weeks old.
i tried deleting all my chatting applications even Ap World. i dont this because i bought two phones the other 1 works good.
Please do help!

Hi blaqsox,
Welcome to the support community!
To fix this issue, please try to first back up all your data using the BlackBerry® Desktop Software and then perform a clean reload of your BlackBerry Device Software. For further steps, please see the following KB articles.
For Windows:
"How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://blackberry.com/btsc/KB12487
"How to perform a clean reload of the BlackBerry Device Software for Windows" http://blackberry.com/btsc/KB11320
For Mac:
"Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software" http://blackberry.com/btsc/KB18776
"Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://blackberry.com/btsc/KB19915
Please test to make sure the error does not return before restoring your backup file.
Please let me know if that helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

8520 Uncaught exception:application net_rim_bb_messaging_app...

Reboot by taking out my battery and then this message
"Uncaught exception:application net_rim_bb_messaging_app"...with different numbers in brackets come up ie (228) or (88) etc "is not responding process terminated."
I then get the option to press ok. My screen is then frozen for a while followed by a moment where I can press a couple of buttons but not get into any messages. It then freeze and the same message comes up again with the only difference being the bracketed #.
Repeat...
Does anyone know what to do?
Thanks

Hello!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Uncaught exception: application net_rim_bb_addressbook_app (4609)

Hey all, I have a Curve 8900, recently when I try to access a contact from my address book I get the following error.
Uncaught exception: application net_rim_bb_addressbook_app (4609) is not responding; process terminated.
PLEASE NOTE the bracketed numbers in this string changes based on the contact I try to access i.e it could be (4612)
The phone freezes and I have to turn it on and off again! , before I can move off address page. Upon turning the phone on I get the above error.
I have looked through the support forums and searched using the error, I have found similar relating to a traffic app but nothing relating to the address book.
Any help is appreciated…..

Hello !
Try the following:
Simply delete all the Messenger apps (Yahoo, MSN or Live) which you might have upgraded recently / delete apps which were recently installed before the error which actually started occuring .
After that unplug the battery while the phone is still "on" and restart the phone.
In fact I had deleted a whole bunch of apps to facilitate my OS upgrade as I did not have enough memory on my Device.
This not only helped solve my above mentioned problem but also made my phone restart in less than 3 minutes (the earlier reboot was done in not less than 15 minutes !!).
Therefore my conclusion as from the above incidents is to keep your apps in the bare minimum so that ur phone performs to the best.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.
Thanks.

Uncaught exception: application net_rim_bb_phone_app(49) is not responding; process terminated

When I try to add a new contact to my address book nothing happens and i get a message saying uncaught exception: application net_rim_bb_phone_app(49) is not responding; process terminated can some one please help me
Solved!
Go to Solution.

Hello !
Try the following:
Simply delete all the Messenger apps (Yahoo, MSN or Live) which you might have upgraded recently / delete apps which were recently installed before the error which actually started occuring .
After that unplug the battery while the phone is still "on" and restart the phone.
In fact I had deleted a whole bunch of apps to facilitate my OS upgrade as I did not have enough memory on my Device.
This not only helped solve my above mentioned problem but also made my phone restart in less than 3 minutes (the earlier reboot was done in not less than 15 minutes !!).
Therefore my conclusion as from the above incidents is to keep your apps in the bare minimum so that your phone performs to the best.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.
Thanks.

Uncaught exception: Application net_rim_bb_addressbook_app(596) is not responding; process terminated

please help me, my sms is not recieved by my reciepient.
Uncaught exception: Application net_rim_bb_addressbook_app(596) is not responding; process terminated
thanks

First try a battery pull. With your phone powered on, remove your battery then replace it. If that doesn't work, reloading your OS probably will. Let us know if you need help with that.
I hope I've been helpful to you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Uncaught exception: Application net_rim_bb_messaging_app(444) is not responding; process terminated

Why does this happen and how can I fix it??
Uncaught exception: Application net_rim_bb_messaging_app(444) is not responding; process terminated

Hi there!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, one must remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Uncaught exception :application net_rim_bb_addressbook_app(250) is not responding; process terminated

hi,
I found this error in my BB8520 "uncaught exception :application net_rim_bb_addressbook_app(250) is not responding; process terminated" and I can not save or edit contacts in the phonebook. nothing hasserved to reinstall the system to an earlier date. Can you help me please?
Solved!
Go to Solution.

This will work! After doing research you have to delete programs like yahoo messenger and Windows live OFF your phone. They interfere with the address book (Uncaught Exceptions is a program term that comes up when problems arrive). Anything else you don't use or that's not supported by your version needs to go to e.g. Font applications etc. After un-installing these reboot your phone and their you have, no more exceptions. Especially delete yahoo messenger and windows live or else this will not work. I am confident this works bc I just did this, so your welcome in advance. Have a good one

Uncaught exception: application net_rim_bb_qm_peer(310) is not responding; process terminated

Hi!!!
Error message "uncaught exception: application net_rim_bb_qm_peer(310) is not responding; process terminated" is been generating after every restart my phone.
And above error is been initated after upgrade of blackberry messanger. Also post upgradation, bbm get slow and sometimes hanged up.
Pls suggest!!

Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Uncaught exception application net_rim_bb_qm_peer (304) is not responding process terminated

uncaught exception application net_rim_bb_qm_peer (304) is not responding process terminated

Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Please Help!!! Urgent!! Uncaught exception: Application net_rim_bb_file_explorer(760)

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