Please help urgently - can't download App World
Dear all,
I posted yesterday about how I've lost access to WhatsApp on my Blackberry Z10. I'm a lecturer and use WhatsApp to communicate with my students so it is urgent that I get back on ASAP. I could not get the application to update or download so I deleted it but that has not helped. The root problem seems to be that App World is gone from my BB, and I can't get it back either.
I have tried several methods of downloading App World and none of them work.
1. If I enter the URL appworld.blackberry.com in the browser on my BB, I get the error "Unable to open appworld://"
2. If I visit www.blackberry.com/appworld/download as instructed on the BB website, it states:
"Simply visit www.blackberry.com/appworld/download from your smartphone to download. Or, enter an email address that’s integrated with your BlackBerry smartphone below and click submit to have a download link sent to you."
When I enter the URL www.blackberry.com/appworld/download in my BB browser it simply refreshes the same page with the same instructions.
3. If I enter the email address integrated with my BB, it sends me an email with the following URL in it:
http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld
Currently, entering this URL on my PC or in my BB yields an "HTTP Status 500" exception report. Previously (last night), the same URL was giving the following instruction: "Downloads via a USB connection are not enabled for this product. Please visit our mobile download site using the browser on your Blackberry." But I was using the browser on my BlackBerry and not a USB connection.
4. Searching around the web desperately for a workaround, I found a suggestion to download BlackBerry App World directly from the web at this link. However, when I downloaded this file to my BB and tried to open it, it just said "Unable to open file".
I'm now out of ideas! Please help.
Hi @tom-81030
Thats strange! To confirm, what happens if tyou open BlackBerry World and search for WhatsApp?
This should allow you to see WhatsApp and provide a Install option (link).
If searching for the app doesnt produce any results, try scanning the following QR Code using BlackBerry World on your device. To do this, open BlackBerry World, swipe down from the top of your screen and tap Scan Barcode.
Let me know if this helps!
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