Please Help! Virus on Mac?!?!?!?!?!?!?!?!?!?!?!?

I don't know much about Macs, except that my iMac should not be running this slow! It's getting slower and slower by the day, and its almost as though every time I put my iMac to sleep at night, in the morning, its slower! At first I thought it was just my internet. On my menu bar it says I'm connected at full strength and I have talked to Linksys for hours total, and nothing changes! I play WoW and that too has become so bad that I can't play anymore. Another thing is I have put maybe 10-15 GB of video from my camera onto the computer, but nothing else. Besides that, my computer is almost brand new! Please, if there is anything I can try, let me know! I'm at the point where I just want an expert to come to my house and tell me what's wrong! All I can think of is maybe I have a virus, but I didn't think that was possible on a Mac.
To everyone who helps, I thank you so much.
-Ken Cochran
<Edited by Moderator>

Hi Ken,
Relax, there are no viruses on Macs. Now, as far as your Mac running slower and slower let's see if we can figure out what's wrong.
Try starting in "Safe Mode" (It will take more time to startup in Safe Mode because it runs a directory check.)
If that works go to System Preferences >> Accounts >> Login Items and remove them. Boot normally and test. If not go to ~(yourHome)/Library/Contextual Menu Items and move whatever is there to the desktop. Then do the same with /Library/Contextual Menu Items. Lastly, try moving ~(yourHome)/Library/Fonts to your desktop and restarting.
Log out/in or restart, if that sorts it start putting items back one at a time until you find the culprit.
If that's not it, we'll try something else. Let us know.
-mj
Message was edited by: macjack

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Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!

Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!
I looked in console and its saying that it may be because of Sophos Anti-Virus, i deleted and uninstalled all traces of Sophos but looked in console and this is some of the lines coming up:
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.intercheck[6460]) posix_spawn("/Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck", ...): No such file or directory
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.autoupdate[6461]) posix_spawn("/Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate", ...): No such file or directory
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.notification[6462]) posix_spawn("/Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAntiVirus", ...): No such file or directory
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck[6460]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate[6461]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification[6462]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:18.291 PM Safari: self <TabContentView: 0x7f8d5dd1aa50>
26/09/13 10:11:22.617 PM Safari: self <TabContentView: 0x7f8d5db7bb00>
26/09/13 10:11:27.866 PM Safari: self <TabContentView: 0x7f8d5c331a70>
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) posix_spawn("/Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer", ...): No such file or directory
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) Exited with code: 1
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver) Throttling respawn: Will start in 10 seconds"
Looked all over computer and cant find anything of Sophos please help very urgent!

That was all that there was in the most recent one, how long do you think it could take to fix?
Here is the second most recent:
Wed Sep 25 15:39:39 2013
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81757965, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff81acc397fe, CR3: 0x000000001e2b5025, CR4: 0x00000000000606e0
RAX: 0x000000001d31a000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff80b0dbb710, RBP: 0xffffff80b0dbb820, RSI: 0x0000000000000000, RDI: 0x0000000000000001
R8: 0x000000000000000a, R9: 0x0000000000000378, R10: 0x0000000000000128, R11: 0x0000000000000378
R12: 0xffffff800c626400, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff81acc39802
RFL: 0x0000000000010246, RIP: 0xffffff7f81757965, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff81acc397fe, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80b0dbb3c0 : 0xffffff8000220792
0xffffff80b0dbb440 : 0xffffff80002c4794
0xffffff80b0dbb5f0 : 0xffffff80002da55d
0xffffff80b0dbb610 : 0xffffff7f81757965
0xffffff80b0dbb820 : 0xffffff7f817667a0
0xffffff80b0dbb840 : 0xffffff7f8173a58e
0xffffff80b0dbb870 : 0xffffff7f8177fb6f
0xffffff80b0dbb8a0 : 0xffffff7f81779632
0xffffff80b0dbb8d0 : 0xffffff7f8177d7d5
0xffffff80b0dbb900 : 0xffffff7f8177c6db
0xffffff80b0dbb9e0 : 0xffffff7f817412b8
0xffffff80b0dbba10 : 0xffffff7f81778684
0xffffff80b0dbba30 : 0xffffff7f817449ce
0xffffff80b0dbbb60 : 0xffffff7f81741a4c
0xffffff80b0dbbbc0 : 0xffffff8000655f3e
0xffffff80b0dbbbe0 : 0xffffff800065681a
0xffffff80b0dbbc40 : 0xffffff8000656fbb
0xffffff80b0dbbd80 : 0xffffff80002a3f08
0xffffff80b0dbbe80 : 0xffffff8000223096
0xffffff80b0dbbeb0 : 0xffffff80002148a9
0xffffff80b0dbbf10 : 0xffffff800021bbd8
0xffffff80b0dbbf70 : 0xffffff80002aef10
0xffffff80b0dbbfb0 : 0xffffff80002daec3
      Kernel Extensions in backtrace:
         com.apple.driver.AppleIntelHD3000Graphics(7.3.2)[A2328231-E577-32FF-B20F-D08BDC FE9C51]@0xffffff7f81738000->0xffffff7f8179bfff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80d2e000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cf5000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11G63b
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 1866666823698
last loaded kext at 480357661446: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80795000, size 241664)
last unloaded kext at 303348424187: com.apple.driver.AppleUSBUHCI          5.1.0 (addr 0xffffff7f80af7000, size 65536)
loaded kexts:
com.sophos.kext.sav          8.0.14
org.virtualbox.kext.VBoxNetAdp          4.2.16
org.virtualbox.kext.VBoxNetFlt          4.2.16
org.virtualbox.kext.VBoxUSB          4.2.16
org.virtualbox.kext.VBoxDrv          4.2.16
com.logmein.driver.LogMeInSoundDriver          1.0.2
com.Greatdy.driver.SystemAudioCapture          1.0.0
com.apple.filesystems.smbfs          1.7.2
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
com.apple.driver.AudioAUUC          1.59
com.apple.driver.AppleHDA          2.2.5a5
com.apple.driver.AppleMikeyDriver          2.2.5a5
com.apple.driver.AGPM          100.12.75
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.SMCMotionSensor          3.0.2d6
com.apple.driver.AppleSMCPDRC          5.0.0d8
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.2.3
com.apple.driver.AppleSMCLMU          2.0.1d2
com.apple.driver.ApplePolicyControl          3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
com.apple.driver.AppleIntelHD3000Graphics          7.3.2
com.apple.driver.AppleBacklight          170.2.2
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleUSBTCButtons          227.6
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
com.apple.driver.AppleUSBTCKeyboard          227.6
com.apple.driver.AppleIRController          312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.iokit.SCSITaskUserClient          3.2.1
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCISerialATAPI          2.0.3
com.apple.iokit.IOAHCIBlockStorage          2.1.0
com.apple.driver.AppleUSBHub          5.1.0
com.apple.driver.AppleFWOHCI          4.9.0
com.apple.driver.AirPort.Brcm4331          561.7.22
com.apple.driver.AppleSDXC          1.2.2
com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleAHCIPort          2.3.1
com.apple.driver.AppleUSBEHCI          5.1.0
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.4
com.apple.security.TMSafetyNet          8
com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.driver.DspFuncLib          2.2.5a5
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleHDAController          2.2.5a5
com.apple.iokit.IOHDAFamily          2.2.5a5
com.apple.iokit.IOAudioFamily          1.8.6fc18
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleGraphicsControl          3.1.33
com.apple.driver.AppleSMC          3.1.3d10
com.apple.driver.IOPlatformPluginLegacy          5.0.0d8
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.IOPlatformPluginFamily          5.1.1d6
com.apple.iokit.IONDRVSupport          2.3.4
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.driver.AppleIntelSNBGraphicsFB          7.3.2
com.apple.iokit.IOGraphicsFamily          2.3.4
com.apple.kext.triggers          1.0
com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
com.apple.iokit.IOBluetoothFamily          4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter          1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
com.apple.driver.AppleUSBMultitouch          230.5
com.apple.iokit.IOUSBHIDDriver          5.0.0
com.apple.driver.AppleUSBMergeNub          5.1.0
com.apple.driver.AppleUSBComposite          5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
com.apple.driver.AppleThunderboltNHI          1.6.0
com.apple.iokit.IOThunderboltFamily          2.0.3
com.apple.iokit.IOUSBUserClient          5.0.0
com.apple.iokit.IOFireWireFamily          4.4.8
com.apple.iokit.IO80211Family          420.3
com.apple.iokit.IOEthernetAVBController          1.0.1b1
com.apple.iokit.IONetworkingFamily          2.1
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.iokit.IOUSBFamily          5.1.0
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          177.11
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          331.7
com.apple.iokit.IOStorageFamily          1.7.2
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.5
com.apple.iokit.IOPCIFamily          2.7
com.apple.iokit.IOACPIFamily          1.4

Hi please help.virus iPad? I have a iPad 2 , not jail broken, just 2 months old fresh from the apple store. Recently I have been directed to **** sites or a fake bad oink **** application, t

Re: Mail virus and Trojan issues
21-Jan-2013 14:58 (in response to Memoire)
Hi please help.
I have a iPad 2 , not jail broken, just 2 months old fresh from the apple store. Recently I have been directed to **** sites or a fake bad oink **** application, through various applications. From google chrome app, the photon app and safari.
I always delete cookies and cache on exit. I use photon and puffin to watch flash player videos on tv series site with links such as put locker. I heard that there is no virus for the iPad but Trojans do exist.
Pleae help, at first this was just happening with photon app now in 3 different apps, and it is directing me always to the same **** site. I don't watch **** so it's. it from cookies or whatever and my iPad has been randomly turning off and also the videos are working really badly now. Also there is a message red alert staying untrusted site and hacker may be intercepting your device. What is going on? Please help
Is their a new redirecting Trojan or virus for iPad 2. ? If yes how can I remove it and will it cause permanent damage to my device? How could I have got this virus and in 3 apps. I'm also,worried as I use my iPad to buy things online etc with my credit card. What shall I do?.. Do I restore my device? How do I do that as I cannot connect to iTunes as I do not have a computer, just my iPad. Any help appreciated thanks.

AlaskanElizabeth wrote:
Happily- perhaps the most legit tech site on the Internet- cnet:
http://news.cnet.com/8301-1009_3-57506159-83/apples-ios-and-android-are-new-favo rite-malware-victims/
They broke a story on sept 4, 2012 titled "apple's iOS, the new favorite malware victims"
Despite the dramatic title of the article, the only mention of iOS in the body was this:
Even though malware is increasing in iOS, it still remains relatively low compared with other operating systems.
And, it provides no examples or other documentation. And, unlike you, I don't consider CNET "the most legit tech site on the internet". I find them to be generally biased in their reiviews and heavily influenced by advertisers.
http://www.forbes.com/sites/timworstall/2012/06/26/yes-apples-machines-really-ca n-get-viruses
The Forbes article descibes issues with the Mac OS, of which there always have been some, though certainly far fewer than there have been on the Windows platform. It goes on to speculate :
All those iPads, iPods and iPhones? Is this going to be a juicy enough target for the virus and trojan writers to at least attempt to attack, even given the difficulty of doing so?
Again, the Forbes article doesn't mention any current viruses, trojans or malware that exist which will affect an unjailbroken iOS device.
http://www.huffingtonpost.com/2012/05/15/iphone-malware-kaspersky_n_1515074.html
And, the HuffPo article quotes Grebennikov thusly:
"Our experience tells us that in the near future, perhaps in a year or so, we will see the first malware targeting iOS," Nikolai Grebennikov, Kaspersky's chief technology officer, told Computing.
Again, even Kaspersky doesn't say such things exist now, merely that they might.
Speculation about what might happen in the future or articles focusing on the Mac OS or Android are not terribly relevant. So, if you do have any other citiations, preferably from a source that doesn't derive most of is revenue from the companies it reviews, that document a virus or trojan that affects an unjailbroken iOS device, I would be interested. I have not been able to find any. I thought, perhaps, as a professional, you might know of some.
Thank you.

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Hi apple community!
I recently purchased a power mac g5
Specs;
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Power pc 970 mp
Late 2005
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I just use $40 wireless mouse keyboard.
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Sorry for the late reply. I want to thank you for taking the time to help me.
Not sure exactally where I could get something like this your speaking of.
Update; I have removed the harddrive and will most
Likely just use an external one, if the computer will even work.
I ended up taking it in to geeksquad at best buy, they had it for 3 days and also told me after the fact that neither of the techs working on it knew much about macs :-( needless to say I requested my
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Should I try an actual apple keyboard/mouse just to eliminate that possible?
If you have ideas AWSOME, If not, no worries, ill take it into the mac store and see what they say
P.s the machine is clean inside little to no dust and the tech said he was going to clean it out, hard to tell if he did because it was clean clean before I brought it to him.
Thanks again for the help you have given me so far and in the future
I look forward to hearing back
Sincerally
Al

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Just bought one for my Mac Mini and am extremely pleased with it - worked straight out of the box at its 1680 x 1050 resolution, it's very clear, at least to my ancient eyes, and the colours are superb and it comes with several presets i.e Movie; Photo; Gaming; Text and custom. It also comes on a stand that is height adjustable and tilts & swivels you can even turn it to portrait mode should that be your thing.
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I have just got one of the 24" iMacs at work and I have never worked on Mac before. I am having problems with documents/files.
I have made new folders in my "documents" folder but I cannot move/drag files into the folders. I also cant delete files from the documents folder.
I have spent the last 4 hours reading tutorials etc and still can't figure this out. I am guessing it's probably simple... but I just can't seem to find the answer.
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There are two documents folders. One shared among all user and a personal documents folder.
To get to the system folder you double click on the machintosh hd. You will see the system documents folder here. If you are not logged on with system administrator privileges, the files will be read only. To tell if you have administrator privileges, do:
apple icon > system preferences > accounts
click on your account and see if the allow user to administer this computer box is checked.
One way get your person documents folder, you double click on the machintosh hd. Next, click on the little house icon on the lower left side of the screen. This will get to all your personal files and folders. One of the folders is your documents folder.
I agree with the prior poster to find someone who has worked with the mac before to give you a quick tutorial.
I suggest you visit the local library or book store and checkout or buy a book on using Mac OS Tiger.
Robert

Formatted Harddrive and carnt get os x on it Macbook air PLEASE HELP new to mac!!

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Use the search box on this very page (or just browse the forum) and you'll find many similar topics.
Investigate them. Some might apply to your situation. And look at the details provided, and questions asked, so you can post such things about your situation.
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Relax, there are no viruses on Macs. Now, as far as your Mac running slower and slower let's see if we can figure out what's wrong.
Try starting in "Safe Mode" (It will take more time to startup in Safe Mode because it runs a directory check.)
If that works go to System Preferences >> Accounts >> Login Items and remove them. Boot normally and test. If not go to ~(yourHome)/Library/Contextual Menu Items and move whatever is there to the desktop. Then do the same with /Library/Contextual Menu Items. Lastly, try moving ~(yourHome)/Library/Fonts to your desktop and restarting.
Log out/in or restart, if that sorts it start putting items back one at a time until you find the culprit.
If that's not it, we'll try something else. Let us know.
-mj
Message was edited by: macjack

Someone please help me with mac & Elements 3.0

I'm a aged computer novice, so please be gentle with any answers (treat me like a 1st year school child when answering )
I run Elements 3.0 and have just purchased a Macbook pro, running Snow Leopard, because my children said its user friendly.
I have used this program on a windows machine fine. Ive loaded the software onto said Mac but when I click the file, Adobe starts to load then the following error message appears "Could not complete your request because of missing or invalid personalization information".
I rang Adobe support, had the phone disconnected on me, rang them back, struggled to get understood, told to download updates, I did, went to the website and tried to copy them into the file format, and it took me to a chinese takeaway website, only joking.. the same error message still appears.
I dont know what i'm doing, if i'm doing it correctly or should put the damn Mac in the bin/Ebay.
Can anyone out there help a doddering old luddite

In order to use a program that is not written for intel processors (no macs had intel processors back when PSE 3 was created) you must run them in Rosetta, which is a part of OS X that emulates the older system architecture. In 10.5 rosetta installs as part of the OS; in 10.6 you have to install it yourself. Programs running in Rosetta are much slower than programs running natively.
An item is 'remaindered' when it has been discontinued, outdated, replaced, and is on sale at a discount as a result.

Please help with storm/Mac sync.

I can't fully enjoy all the tools on my bb until I can sync it with my computer, I can't get the bluetoooth working either. the cd and the pocketMac for blackberry haven't helped. I've been struggling with this for 6 months as I really need the pda aspect of bb.

Hi their!
It looks like you've posted into the 8800-series forum...but your subject line states "storm"...are you on a Storm?
And, there is an entire forum dedicated to MAC integration...it would be best I think if we move your thread there. Stand by and it will be over there shortly:
http://supportforums.blackberry.com/rim/board?board.id=blackberryformac
Cheers!
Message Edited by sdgardne on 06-30-2009 09:28 AM
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Please help - Connection Refused - Mac to Windows Server 2012

I have downloaded MS Remote Desktop onto my brand new Macbook Air OS X and have tried to connect to my school network - which when logged in says it is "Windows Server2012"
However each time I try to log in it simply says connections refused. Nothing more.
Not sure what I can do next.
Thank you for any help,
Laura

Hi Laura,
Thank you for posting in Windows Server Forum.
Are you trying to remote desktop with IP address or hostname?
Please try both alternate way and check is there any difference between them. Also as suggested by Manouchehr Omari, please see that you have remote desktop enabled on server 2012 and related RDP port (3389) opened for remote connection to take place under
firewall setting. If possible for a try disable firewall and check. You can get more troubleshooting information from beneath link.
Remote Desktop Client on Mac: FAQ
http://technet.microsoft.com/en-in/library/dn473006.aspx
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Please help! My mac randomly restarted straight after a shutdown. As it restarted and loaded to desktop, I received an 'Anonymous UUID' error. This is the first time that it's happened!

Hey guys! I was wondering if you could help me with this 'Anonymous UUID' thing? As I've only had this mac for just over a month, I was a little frightened to think that I may have done something wrong to receive a crash report such as this? Here is the report that I received (Without the UUID):
Anonymous UUID: (Deleted)
Fri Feb 28 10:49:05 2014
panic(cpu 0 caller 0xffffff80084dbe2e): Kernel trap at 0xffffff80084c5ea4, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000010dc09ee0, CR3: 0x0000000009648002, CR4: 0x00000000001606e0
RAX: 0xdeadbeefdeadc6e7, RBX: 0x0000000000000000, RCX: 0xffffff8014b7b000, RDX: 0xffffff8014fbb940
RSP: 0xffffff80f8d636e0, RBP: 0xffffff80f8d63790, RSI: 0x0000000000000000, RDI: 0x000000000002204a
R8: 0x0000000000000021, R9: 0x00000000cccccccd, R10: 0xffffff80f8d63910, R11: 0xffffff801a719720
R12: 0x00007fff7ec64000, R13: 0xffffff8019f38888, R14: 0x000000000002204a, R15: 0xffffff8014fbb940
RFL: 0x0000000000010296, RIP: 0xffffff80084c5ea4, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000010dc09ee0, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80ea588c50 : 0xffffff8008422fa9
0xffffff80ea588cd0 : 0xffffff80084dbe2e
0xffffff80ea588ea0 : 0xffffff80084f3326
0xffffff80ea588ec0 : 0xffffff80084c5ea4
0xffffff80f8d63790 : 0xffffff80084c8697
0xffffff80f8d637b0 : 0xffffff8008471d5a
0xffffff80f8d637f0 : 0xffffff800847298f
0xffffff80f8d63c00 : 0xffffff8008471f0d
0xffffff80f8d63c60 : 0xffffff80087ffbe1
0xffffff80f8d63c90 : 0xffffff80085dbcbd
0xffffff80f8d63ce0 : 0xffffff80085db3a0
0xffffff80f8d63d20 : 0xffffff80085db9dd
0xffffff80f8d63db0 : 0xffffff80085e4747
0xffffff80f8d63e10 : 0xffffff80085dcd2a
0xffffff80f8d63e50 : 0xffffff80087dbf5a
0xffffff80f8d63ec0 : 0xffffff80087ea858
0xffffff80f8d63f50 : 0xffffff800883e363
0xffffff80f8d63fb0 : 0xffffff80084f3b26
BSD process name corresponding to current thread: launchd
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000008200000
Kernel text base: 0xffffff8008400000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 11742048137059
last loaded kext at 11507482266712: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8a3cd000, size 49152)
last unloaded kext at 11570179667037: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8a3cd000, size 32768)
loaded kexts:
net.telestream.driver.TelestreamAudio 1.1.0
com.apple.filesystems.udf 2.5
com.apple.driver.AGPM 100.14.15
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHD4000Graphics 8.2.4
com.apple.driver.AppleIntelFramebufferCapri 8.2.4
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleSDXC 1.5.2
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBXHCI 670.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOSurface 91
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOAcceleratorFamily2 98.14
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro9,2, BootROM MBP91.00D3.B09, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
Serial ATA Device: HL-DT-ST DVDRW GS41N
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
Thank you in advance!

Galadhrim wrote:
Hello guys,
i need help, my iMac got insane after a light shutdown, the first thing that happened is that my sister's account dissapeared, It was deleted
I suspect that teh directory services entry for that account got corrupted but the account is still basically there. is the home directory present in the /Users folder?
, after this I started having issues with Mac OS X, when I pressed "empty Trash", nothing happened, when I clicked again, Finder said that is was being emptied, but nothing showed up, the only way i found to emptying it, was through Terminal, after this, my account is not recognized as an Admin, in System Preferences is labeled as Admin, but my rights, doesn't look as it, when i try to create again my sister's account, I cant because when I click the Lock, for unlocking the settings, it says Authenticating... and then nothing happens the Finder window that asks me my password doesn't show up, this happens with every file or folder that I try to Unlock Authenticating... and the nothing, I hope you guys can help, this is making me mad ;(
sounds like a number of system files got hosed. i would recommend an archive and install.
see this post by kappy for instructions
http://discussions.apple.com/thread.jspa?threadID=1582866&tstart=0
also, make a full backup of your system before reinstalling

Error message please help/ virus?

sorry! the appplication phone (process.com.android.phone) has stopped unexpectantly. please try again
how do i reset phone?
i think the app tturbo droid is a virus, i tried uninstalling this and the error message wont stop popping up.. what should i do??

Thanks Wildman for the suggestion!
mficarra315 and beatgirl, if you can access the phone's menu you can factory reset the Incredible 2 by going the preferred steps. I am including a link with instructions how to factory reset your device below:
Hard Reset - DROID INCREDIBLE 2 by HTC
Let me know how this works out for you!

Please help - new to Mac. Storage options for 11" MBA 128GB

Hi,
I am a PC laptop user considering moving over to a MBA 11". I need portability and I'm worried about the storage capacity for the MBA at 11" - I'm on a budget. The next step up for me would be the 13" MBP for storage space/cost (and then I start getting confused about Serial ATA/SSD).
I currently estimate to have about 80-90GB of files on my PC (I estimated this from what's on my PC, and guessing at extras on my external HD). Most of this is music and photos from years of travel that I do not want to lose. My external HD once stopped working and I lost photos, so I never want that to happen again.
I understand I can also get an external HD for the MBA, as well as back everything up with Time Capsule/Machine.
Are there any other solid options?
Is it too risky to store all music/photos solely on external drives, leaving the main machine free for work?
The main things I will be using it for are writing, iTunes, streaming TV/movies, web browsing and blogging, and some light photo editing.
Thanks for your help!

Is it too risky to store all music/photos solely on external drives, leaving the main machine free for work?
If you don't have them backed up to another hard drive, yes. I have a MacBook Air with a 256GB drive but I have about 3.5 TB of media (which is backed up on other drives). I keep a small selection of my photos, music, and video on the MBA but the rest is on a network accessable drive. If I have WiFi I can access the data on that drive. It is a pretty good solution.

Please HELP / problem with Mac to PC migration

Good afternoon,
I have a 1TB WD mybook external HD to which I would like to copy large files like movies, music and pictures from my Mac and then connect it to my wife's PC and place it on her internal HD. With the HD being formated on my mac, I'm unable to migrate the files to her PC. I was wondering how to format the drive so that it would be able to read/write on both the Mac and PC. I have looked for answers on this discussion but I didn't find anything that applies directly to me.
Much thanks in advance for your help

Hi, heres a link:-
http://forums.cnet.com/5208-6126_102-0.html?threadID=212870
...L

Please Help! Virus on Mac?!?!?!?!?!?!?!?!?!?!?!?

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