Please help! (virus)

I think my computer has a virus! I recently downloaded some music and my mac's memory seems to mysteriously fill up for no obvious reason. I freed up more than 100 GBs of memory and a few days later my computer was out of space. I downloaded Sophos anti-virus and it found two trojans, which I deleted, but the problem still exists and now when I do a system scan the program can't find anything.
Any advice on how to get rid of this virus?

There aren't any virusses that affect macs. Do you know what the trojans were called (see if there's a sophos log)?
To find out what's taking up all the space you can use OmniDiskSweeper or GrandPerspective
Chris

Similar Messages

Hi please help.virus iPad? I have a iPad 2 , not jail broken, just 2 months old fresh from the apple store. Recently I have been directed to **** sites or a fake bad oink **** application, t

Re: Mail virus and Trojan issues
21-Jan-2013 14:58 (in response to Memoire)
Hi please help.
I have a iPad 2 , not jail broken, just 2 months old fresh from the apple store. Recently I have been directed to **** sites or a fake bad oink **** application, through various applications. From google chrome app, the photon app and safari.
I always delete cookies and cache on exit. I use photon and puffin to watch flash player videos on tv series site with links such as put locker. I heard that there is no virus for the iPad but Trojans do exist.
Pleae help, at first this was just happening with photon app now in 3 different apps, and it is directing me always to the same **** site. I don't watch **** so it's. it from cookies or whatever and my iPad has been randomly turning off and also the videos are working really badly now. Also there is a message red alert staying untrusted site and hacker may be intercepting your device. What is going on? Please help
Is their a new redirecting Trojan or virus for iPad 2. ? If yes how can I remove it and will it cause permanent damage to my device? How could I have got this virus and in 3 apps. I'm also,worried as I use my iPad to buy things online etc with my credit card. What shall I do?.. Do I restore my device? How do I do that as I cannot connect to iTunes as I do not have a computer, just my iPad. Any help appreciated thanks.

AlaskanElizabeth wrote:
Happily- perhaps the most legit tech site on the Internet- cnet:
http://news.cnet.com/8301-1009_3-57506159-83/apples-ios-and-android-are-new-favo rite-malware-victims/
They broke a story on sept 4, 2012 titled "apple's iOS, the new favorite malware victims"
Despite the dramatic title of the article, the only mention of iOS in the body was this:
Even though malware is increasing in iOS, it still remains relatively low compared with other operating systems.
And, it provides no examples or other documentation. And, unlike you, I don't consider CNET "the most legit tech site on the internet". I find them to be generally biased in their reiviews and heavily influenced by advertisers.
http://www.forbes.com/sites/timworstall/2012/06/26/yes-apples-machines-really-ca n-get-viruses
The Forbes article descibes issues with the Mac OS, of which there always have been some, though certainly far fewer than there have been on the Windows platform. It goes on to speculate :
All those iPads, iPods and iPhones? Is this going to be a juicy enough target for the virus and trojan writers to at least attempt to attack, even given the difficulty of doing so?
Again, the Forbes article doesn't mention any current viruses, trojans or malware that exist which will affect an unjailbroken iOS device.
http://www.huffingtonpost.com/2012/05/15/iphone-malware-kaspersky_n_1515074.html
And, the HuffPo article quotes Grebennikov thusly:
"Our experience tells us that in the near future, perhaps in a year or so, we will see the first malware targeting iOS," Nikolai Grebennikov, Kaspersky's chief technology officer, told Computing.
Again, even Kaspersky doesn't say such things exist now, merely that they might.
Speculation about what might happen in the future or articles focusing on the Mac OS or Android are not terribly relevant. So, if you do have any other citiations, preferably from a source that doesn't derive most of is revenue from the companies it reviews, that document a virus or trojan that affects an unjailbroken iOS device, I would be interested. I have not been able to find any. I thought, perhaps, as a professional, you might know of some.
Thank you.

Error message please help/ virus?

sorry! the appplication phone (process.com.android.phone) has stopped unexpectantly. please try again
how do i reset phone?
i think the app tturbo droid is a virus, i tried uninstalling this and the error message wont stop popping up.. what should i do??

Thanks Wildman for the suggestion!
mficarra315 and beatgirl, if you can access the phone's menu you can factory reset the Incredible 2 by going the preferred steps. I am including a link with instructions how to factory reset your device below:
Hard Reset - DROID INCREDIBLE 2 by HTC
Let me know how this works out for you!

My computer had a virus and needed to be wiped clean. all my itunes docs are stored on an external hard-drive so i downloaded a new itunes but it over-wrote my old one - how can i restore this without wiping my iphone? please help :(

Hi there,
My windows xp computer got a virus and needed to be wiped.
As i store all of my itunes and iphone stuff on an external hardrive i thought this would not cause a problem.
Got a bit confused when i tried to open itunes again from the back-up hardrive as it would not open.
Wrongly assumed that the best option would be to re-download itunes and move my old itunes info across - silly silly thing to do :/
The new download just over-wrote the old one and after trying a few of the suggestions on here to get my old library back - i still cant work out if its possible as it has been over-written.
I don't want to plug my iphone4 into my computer as i have heard that this can wipe your phone completely, so before i do anything, does anyone know what is the best thing to do from here? or how i could posibly recover my old library, playlists, apps, podcasts e.t.c
please please help
mappy1970

thisisdavid wrote:
i have all of my music on my external hard drive, and would like to be able to listen to it on itunes without it copying to the computer.
go iTunes > preferences > advanced and temporarily disable the copy files ... when adding option.
from the file menu, choose add to library and select the folder on the external containing your content, or drag the folder to the automatically add to iTunes folder inside the iTunes folder.
when iTunes has finished the operation, go back to preferences > advanced and point iTunes media folder location to the external so that future additions to your library are put there. also, re-enable the copy files ... when adding option.

I am having a problem with pop pups and small windows with ads constantly opening up on my safari?? Thought that macs didn't get virus? this looks like one- any experts around? please help me fix it with your instructions? really don't know what to do...

Hi everyone,
I am having a problem with my Mac OS X 10.7.5 mac book air , there are constant pop pups and small windows with ads blinking constantly opening up on my safari in front of everything?? it is constantly interupting me and makes me mistakingly click on it then another new windows open behind the one im using..
I am not too sure if thats a virus or trojan.. I always thought that macs didn't get virus? this looks like one to me… any experts around? please help me fix it with your instructions? really don't know what to do... thanks

Those are not viruses. You have probably installed some malware:
The Safe Mac » Adware Removal Guide
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
          Mac OS X Snow Leopard and malware detection
          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
          About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
     is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

I think my Qosmio has a virus: please help me

Hello, I have a Toshiba Qosmio laptop, and it has worked perfectly for 2 years. But about 2-3 months ago, it started acting very strange. Random music that is NOT anything I have in my Media Player or Music Library will start playing. It just happened a few minutes ago when I was watching a DVD. Nothing else was running, just the Toshiba DVD Player. The random music also happens sometimes when I just start the machine.
Also, my computer will not go on the Internet anymore. That web tries to pull up, then it just freezes, and I have to start the task manager to end it. It's driving me crazy!
Now, I have already sent it in to Toshiba repair services, and they sent it back & said there were no problems found. So that was a big waste of time. So now I'm looking for some real help.
I had Norton Anti-Virus installed, and when I first ran it, it found a Trojan Gen 2, I believe? This was over a year ago, so I don't remember exactly what it was called. Every other time I ran Norton, all it ever found were tracking cookies. I also had Spybot Search & Destroy, but it never seemed to find anything either.
I don't know what else to do... I am NOT computer savvy at all, and what I've done above is about as good as my knowledge gets. Please help me... I really love my laptop, and want to fix it somehow.
*Edit to add: it is an X505-Q885, and has Windows 7, if that helps at all.
Thank you, AJ

MyQosmio wrote:
I don't know what else to do... I am NOT computer savvy at all, and what I've done above is about as good as my knowledge gets. Please help me... I really love my laptop, and want to fix it somehow.
*Edit to add: it is an X505-Q885, and has Windows 7, if that helps at all.
Thank you, AJ
You can always try the system restore back in time, of which is but one solution, when computer was working without problems. (Start>Control Panel>System and Security>Action Center>There are also many other options for trouble shooting your computer besides restoring to a previous time.)
There’s, of course, always one option, not a first option but I use on my Qosmio X505 many times. Program files gets corrupted, virus attacks, or conflicts in programs, after simple solutions do not work, instead of spending hours trying various remedies, I restart my computer with original factory setting. (This usually happens to my computer after updates.)
I use the recovery disk. If you use this method you have to have all files backed up, because your hard drive is going to be wiped clean. Moreover, you will be spending hours updating and putting back your programs back to the computer. You should read MY TOSHIBA program file and USER GUIDE, pg. 61, if you decide to do this.

I accidently downloaded a virus on my iphone which means i cannot open my safari because it just crashes and goes to a blank screen. please help

i accidently downloaded something as i opened a site. it now means i cannot use safari because everytime i try to open it, it just goes to a blank black page and wont let me do anything. what can i do? please help! my iphone is either a 3G or 3GS?

You cannot get a virus on an iPhone unless it is jailbroken. The site you displayed may be corrupt, however. Press the HOME button if not on the HOME screen, then press it again. Hold your finger on the Safari app that appears in the recently used ribbon, then tap the "-" to close it. Next go to Settings/Safari and tap Clear History, then Clear Cookies and Data.

ITunes 10.6.3 Mac running 10.7.3 not responding I have deleted iTunes and reinstall iTunes and it keeps happening I also scanned the computer for any trojans and any other possible viruses but the pc is running perfect waft do I do ? Please help me ?

I need help iTunes 10.6.3 Mac running 10.7.3 not responding I have deleted iTunes and reinstall iTunes and it keeps happening I also scanned the computer for any trojans and any other possible viruses but the pc is running perfect waft do I do ? Please help me ?

Hey thanks for replying.
Here's what I did:
First I tried the Winsock reset in the Command prompt. Nothing changed.
Next, I tried the instructions on http://http://support.apple.com/kb/TS4123. The only other program that came up on the 'Winsock Providers' tab on the program was 2 Windows Live applications, which I can do without. So I deleted all Windows Live Applications.
I did the Winsock reset in the Command Prompt again and rebooted my comp.
Unfortunately, nothing has changed. iTunes keeps freezing at various stages of the sync, then shows the candy cane-striped bar with either the words 'Finishing sync' or 'Cancelling sync', before showing the Apple logo.
Sometimes, iTunes gets to the syncing stage - "Copying # of ####" - where it will trudge through the first, second and third tracks before flashing "Copying 4 of ####" for a split second and I catch "Cancelling sync" briefly before the Apple logo appears.
Again, I've repeated the steps I mentioned in my previous post. Does ANYONE know when the new version of iTunes is set to be released?! This one is driving me INSANE, to say the least!!

My PC computer was wiped (virus) including itunes. How do I transfer the many playlists and music to the new re-installed itunes?? Ipod is synced to old itunes. I have all original music files on external hard drive. Please help?

My PC computer was wiped (virus) including itunes. How do I transfer the many playlists and music on my ipod to the new re-installed itunes?? Ipod is synced to old itunes. I have all original music files on external hard drive. Please help?
New itunes is trying to wipe the ipod. But have many many playlists (many hours making) which I want to save. Any help would be appreciated.

If you want to just extract the playlists from your iPod, plug it in iTunes. When it appears under devices, right->click on it and choose Export Playlists. Save them to a location such as your desktop and them import them into your library once you have copied and imported all of your music back into it.
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

Please help-I was just informed I cant activate my CS software through Adobe?!!! What a pisser-I lost my desktop to a virus, I got a new one and refuse to ever go online with it. I put Photoshop in, it wants an authorization code that Adobe says "CS is to

Please help-I was just informed I cant activate my CS software through Adobe?!!! What a pisser-I lost my desktop to a virus, I got a new one and refuse to ever go online with it. I put @Photoshop in, it wants an authorization code that Adobe says "CS is too old so please go to our forum for help"... So I am here Ladies and Gentlemen. I really need help on how to reactivate my software and without the use of the internet (last time I tried online, ended up doing over the phone which is no longer offered...) that cost me several hundred to begin with-I am upset @Adobe won't activate it-why? I don't know. But please, if someone out there knows what I can do to overcome this, I would be very grateful. Thank you for all help and taking the time to reply.
Peace, John Shea

it's your lucky day. you can upgrade to ps cs2 free.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

I just downloaded itunes to my windows xp and now EVERYTHING is abit blurry. Its not a virus.Please help?

I just downloaded itunes to my windows xp and now EVERYTHING is abit blurry. Its not a virus.Please help?

I just downloaded itunes to my windows xp and now EVERYTHING is abit blurry. Its not a virus.Please help?

I purchased as a Download Lightroom 5.5, My pc got a virus. I saved Lightroom on ext. drive. I am trying to reload onto pc BUT it's asking me for a serial number..I cannot find receipt. Please help. I registered when I downloaded purchase.

I purchased as a Download Lightroom 5.5, My pc got a virus. I saved Lightroom on ext. drive. I am trying to reload onto pc BUT it's asking me for a serial number..I cannot find receipt. Please help. I registered when I downloaded purchase.

Find your serial number quickly
You might want to develop a more secure system of saving your serial numbers and other critical information.

Feels like a virus please help

My computer is acting weird. Almost all programs are no longer working. Everything quits, from system profiler, photobooth, installer, to Quicktime, & QuarkXpress. Programs that open are missing letters in the menu bars and websites like aol also have letters missing. Please help everything worked fine yesterday, and I have tried restarting several times.

Welcome to Apple Discussions.
From the fact that you are running 10.4.10 You've had your Mac for quite a while apparently without previous problems.
Let me re-assure you that it's highly unlikely that you have a virus and I'm not aware of any hacker issues likely to affect you either.
I don't know whether you are familiar with routine maintenance procedures which you can do yourself.
Let me start with repair permissions. For this you open Disk Utility in the Utilities folder of your Applications folder. In the LH column select your internal hard drive, eg Macintosh HD (or whatever other name it has been given), then click on Repair permissions on the RH side. If there is a list of ...is..., should be... and at the end of the process (about 10 mins) 'Permissions repaired'. Run the repair again to ensure that all repairs have been done. It's a good idea to restart the computer. If there is no longer any problem you have solved your problem. Otherwise,
1) Ensure that you have a backup of all files you don't want to lose - buy an external drive (firewire preferably) if you don't already have one, big enough to copy the whole of your hd and use a program like Carbon Copy Cloner for your backup.
2) Startup from the original installation dvd by inserting it, restarting holding the c key til you see the Apple logo. Select your language if that's the first screen. On the next screen go to Tools/Disk Utility but this time do a Repair disk after selecting your hd. If any repairs were necessary rerun this until there are no more unless you get a message 'Repairs unable to be repaired' or similar. If repairs were needed restart as normal and check whether the problem has gone. If still no luck:
3) Download the combo version of 10.4.11 from Apple/Support/Downloads and instal this. After installation do another Repair permissions then check whether the problem persists.
Please let us know which process has given success, if any.
Neville

PLEASE HELP!!!!! I THINK I GOT A VIRUS/TROJAN/WORM

Yes this is the first time this has occurred..
I will tell you what happened... Here i go
Ok tonight i sent an im over aim to somebody and they said i sent a link which i didnt and i send another im to another person and they also said i sent a link which i didnt. So i dont know what this is, is it a trojan horse, a virus, or just a worm? I would think it would be a trojan horse. But i asked them what did the link say and they sent it back to me but it didnt register. And she told me that she sent it... Andi didnt think about it being a virus/trojan/worm untill she exited out of the window. Well i asked her what the link was and she said she didnt know. So it i told her if she gets the link again just send it back to me with out the .com so it wouldnt be a link. I am worried that i got one b/c this is the first time this has happened to me since i had my expensive imac. I am running a mac os x version 10.3.9. And i ran a virus scan for my apps with ClamXav so far there hasnt been a virus detected. Can someone PLEASE help me becuase when i tell my dad he is going to kill me if i dont fix it....
Thx alot, Robby

Hi k0rnyfr33k,
This is one of the oldest tricks in the virus writer's bag. When one of these infected e-mails hits a Windows computer, the virus/worm/Trojan automatically copies itself to every person in their address book. At the same time, it uses any one of those names to spoof the "from" address to make it look like it came from somewhere else. So it's an almost 100% certainty that the virus they got came from someone else's computer whom you know who has your e-mail address in their address book. I've gotten such stuff with my own address as the sender. Meaning that I know it came from one of my relatives, friends, or someone else who has my e-mail stored in their address book in Windows.

I Think I Got a Virus in My iPhone Please Help

i went to redtubemobile dot com and it took me to a pornographic site and after that, my facebook app keeps giving me blank pop-up everytime i log into my account. what should i do?? im extremely worried.. by the way on the pop up thing, it said m.facebook dot something so that pop up wasn't a pornographic link. this happeneds EVERYTIME i log into my Facebook account on my Facebook app. The Safari is fine when I go to Facebook..just the FB app by itself is doing this. Can someone please help me?

You need to go to your settings in facebook and change around all the settings there and possibly goto the setting on your iPhone and turn on push messaging for the facebook. But I have been told by many people most who are computer GEEKS lol that since the iphone doesn't have an operating system like a regular computer like Windows and so forth that the iphone can't get a virus. I have had a iPhone for over 4yrs now and several people have gotten on it and went to unspeakable websites and such and I have never had a virus. I thought I did but after doing just a couple things my brother told me to do it was fixed. The very first thing I suggest is to do a soft boot and you should do this like every 4-7 days. At exactly the same time, hold the power button (at the top of phone) and the home button (on bottom of face of phone) down until the phone flashes and goes black. You will see an option to slide to the right to shut off but don't do that, just keep holding until you see the little flash and the phone goes black. Wait about 30-45 seconds and the press both buttons again and you will see the apple sign and wait...don't get nervous it takes a little while for it to reboot and to come back on, it is cleaning itself and organizing everything again. I got worried the first time because it took so long but its normal. You will find that you get better signal and a faster phone. Anyhow, when ever you have other problems BE VERY SPECIFIC and GOOGLE the problem. For instance... "Why am I not recieving push notifications from my facebook on my iphone?" I GOOGLE everything. I hope I helped a little.

Macbook pro 2010...cursor is acting crazy jumping everywhere and responding very slow...thought it was the track pad but I plugged in a mouse and it still does the same thing...is this a virus?..and can someone please help?...

My Macbook pro is acting Crazy....the Cursor just keeps on jumping everywhere and not responding when I use the trackpad....Even when it does respond it is very slow...I thought it was the trackpad acting up but realized it wasnt when i plugged in a mouse and it still did the same thing...this happened one other time and shortly after my computer froze...I had to restart for it to work but restarting dosent help this time...can someone please help?...Is this a Virus?

It is not a virus. See my Mac Virus Guide*.
As to what it might be, that's hard to say. You should try some basic troubleshooting... Repair the hard drive with disk utility. Boot in safe mode and see if it happens then, log in to a different user account and see if it happens there, reboot from another system and see if it happens.
Apparently some people have had this kind of problem caused by swelling batteries that push on the underside of the trackpad and cause all kinds of strange problems. Is your machine's underside deformed at all?
* Disclaimer: links to my pages may give me compensation, and should not be taken as endorsement of my services by Apple.

Please help! (virus)

Similar Messages

Maybe you are looking for