Please help with cancellation! running out of time

i really really need to cancel my purchase of illustrator, my first month is about to be over and i am running out of time! i can't seem to be able to do it according to the proper steps, because it does not appear in my plans or downloaded items. all that appears is a free creative cloud plan which does not have the option of cancellation. according to my bank, adobe has charged me for the first month of the package, so i don't know why it does not appear in my packages. please help as soon as possible. is there no way to contact adobe other than these forums?

Jessie,
You may open a chat here,
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
or use Adobe phone Support here,
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
It is 1:30 PM over there now (PST).

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