Please help with medical files I need to open immediately and cannot.

I have some medical files sent to me that I desperately need to open. The instructions were to copy the file to the desktop, a zip file by the way, left click using the mac button and "I" at the same time. A menu would open saying "open with" and I was to choose stuffit. Then enter the password when prompted. I was able to get to the stuffit part and the password prompt and entered the password, but nothing happened. I keep getting the error message: Unable to unarchive "LoganRobertPEME.zip" into "Desktop". (Error 1-Operation not permitted.)
Can anyone help me open this file?
Thanks

Contact whoever sent you the file. Perhaps it's a bad archive. Or be sure you entered the password correctly. They are case sensitive.

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