Please help with my iphone 4 ipod app?
Hi everyone, I am having problems with playing podcasts and music on my iphone 4 (IOS 4.3.5 8L1). The symptom is that the podcast skips or doesn't play at all. Music is similar.
I have had the phone replaced by Apple once, and have been to the genius bar 3 times and spent hours on the phone to Apple support.
I have done DFU restores on the phone and downloaded the entire IOS update several times, the firewall, AV and ad aware all disabled on the computer (windows 7 BTW) during the download of both the IOS and subsequent podcasts.
Directly after a DFU and with no apps installed, sample podcasts (that had experienced problems) seem to be OK. I then installed the apps one at a time and tested the podcasts in between, I installed the 6 apps I find most useful. I then downloaded more podcasts and the problem returned after the ipod app on the phone "lost" some podcasts that were shown as being on the phone in iTunes. Resyncing meant that the podcasts were shown but the problem of skipping etc. had returned.
Today I went through the same process and got the same result, but with different podcasts. Similarly, the ipod app "lost" some podcasts before resyncing corrected that part but started the "skipping" fault.
Other things I have done:
The podcasts all play correctly on iTunes, and also on my iPod.
I have downloaded the entire podcast library several times to eliminate the remotest possibility that they are corrupt (this would manifest by them not playing correctly in iTunes/iPod I would imagine as well).
I have had a iPhone 3GS for a while and also an iPod, so I am familiar with the products, and never had a problem.
I have logged a case with Apple and am now at my wits end, because it seems that getting any sort of ownership is a real problem.
Any suggestions on what else I can do?
Many Thanks,
Neil
BTW: iTunes 10.4.1.10
Hi there MeMeGuidry,
You may find the troubleshooting steps in the article below helpful.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Display image issues
This can include bright or dark pixels, lines in video, or sections of video missing.
Try turning iPhone off and then on again.
Verify the issue is not content related, by viewing different content.
If the image is too dark, adjust the brightness. In General Settings choose Brightness and Wallpaper and slide the slider.
Issue not resolved
My issue is still not resolved. What do I do next?
Contact Apple Support.
-Griff W.
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