Please help with win 7 upgrade
Hi, I recently bought a desktop (compaq presario cq5110y) and it qualifies for the win 7 upgrade when it releases in Oct. I followed the direcions on the sheet that came with the tower and then I was asked to fax over my receipt on proof of purchase. I got a cover letter that i printed and attempted to fax the info to them multiple times without any luck. So I got on the phone with hp customer support to find out other ways I can send a copy of this information. After being put on hold for 15 min the guy told me to go online and try to find out for myself because he couldnt come up with anything. In the beggining of the call I already told him I looked all over online. Anyway, I just tried hp's online support and every time I click on my product model it fails and sends me to an error page. All I want to do is send a copy of my receipt and proof of purchase. I'm stuck and starting to get pretty frustrated. Does anyone know the address for the upgrade team that I can just send it to? Or their email? Phone number? Anything??
This question was solved.
View Solution.
Please see: https://www.hpwindows7upgrade.arvato.com/north_america/Endcustomer/ContactUs.aspx
Carey Frisch
Microsoft MVP
Windows Expert - Consumer
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