Please I need help for blackberry 10

I have blackberry 10 z and I try to restore to the Factory settings but I can't its give me the picture all time Hanging now I can't use the mobile 

So I take it that you have used both suggested methods.  And of course I am assuming that you have exhausted your service provider.  This hanging message is strange.  When you plug it in and link to link does it not give you the option to restore to factory settings? Maybe try removing the'BB Link' - un-install  and then after a little while go onto the official site and reinstall it.  I'm sure that you have tried a battery pull. If not then do not turn off the handset but pull out the battery in the middle of the program.  Also, do the same to the PC or MAC.  failing all these methods I have exhasted my knowledge in relation to restoring a phone back to factory settings.  Speak to you service provider and have them send you out a new handset.  I am a simple BB user.  I love the phone and believe that in the future all these probs we are facing will be ironed out in time.  I am sure there are other users that may be able to help you futher if my methods do not help.  Let me know  :-)

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