Please, I need help- video messages

Please, I need help. I can not play video messages which send me friends. When I click the message error occur ,and tell me: "Oops, something went wrong. Please try again, or get in touch if you need help." I do not know what I should do. I tried many times to play video message. I updated skype, but nothing has changed. Does anyone know how to help me?
PS. I am sorry for my bad English. I am still learning English.

See your other post asking the same question:
help.... ¡¡¡¡

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