Please, i want to manage my account settings, but i keep getting directed to Australia or USA. This does not help me, as when i try to input contact information, it will not accept my phone number. I am Canadian, but I live and work in Chile.

I need help to know what iTunes Store i am associated with.

Well as I suspected I love OWC company I pulled out the mac hard drive , they offered me a Macdrive free trial program to check your drive on PC Windows and yesSSSSSSSSSSSSSSSSSSSSSSSS it all there nothing lost
woohooooo , thank you but nothing is dead, when you have faith , this was a prayer answered big time I wanted a pro so much and I get to use my 500 plust 250 plus 120 GB drives all of them
ladies and gentlemen and I get to keep the 2 GB in from my macbook 13 inch and sell all the parts
yipeee
thanks for the support, now the case is Solved. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Purchased items not in library but itunes says it is already downloaded. It is in my i-phone library but when I try to download ot computer, it will not let me. It acknowledges that it is already purchased but says it is already donwloaded. It is not.

Purchased items not in library but itunes says it is already downloaded. It is in my i-phone library but when I try to download ot computer, it will not let me. It acknowledges that it is already purchased but says it is already donwloaded. It is not.

Having same problem, DId you ever figure out a solution

When I try to use HELLO feature, it will not find my email account. Do I have to set up an email account with Firefox?

When I try to use HELLO feature, it will not find my email account. Do I have to set up an email account with Firefox?

See this to learn how to set '''mailto''' in Firefox.
https://support.mozilla.org/en-US/kb/change-program-used-open-email-links

TS1646 When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.

I was given photoshop elements 12 as a gift and when I try to download it the download will not complete and then it says that it is a counterfeit

I was given photoshop elements 12 as a gift and when I try to download it the download will not complete and then it says that it is a counterfeit.

Hi LindyMBiega,
Please try doing a fresh download of Photoshop elements 12 from the below mentioned link and try the installation again.
Download Photoshop Elements products | 12, 11, 10
Cheers,
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I am trying to stop encryption in fire vault, but I keep getting the message, The target disk isn't eligible for reversion because it wasn't created by conversion or it is not part of a simple setup of exactly one logical and one physical volume.¨

I am trying to cease encryption in fire vault, Mac os x lion 10.7 4
I keep getting the message,
¨The target disk isn’t eligible for reversion because it wasn’t created by conversion or it is not part of a simple setup of exactly one logical and one physical volume.¨
Please can someone advise the way to disable?
Thank you.

Are you using Boot Camp? See this discussion at MacRumors.
Clinton

On my iphone, icloud is set to an apple id that i no longer use and i keep getting asked to enter a password. Cannot remember the password. When i try to re-set the password, it sends a email to a address no longer used. Will not accept any dob i enter

I have icloud on my phone with an apple id that I no longer use. I keep getting asked to enter the password for this ID. However I can't remember the password.
When I try to re-set the password, a e-mail will be send to an address I no longer use and can't access.
I then try to answer the security questions, but the date of births I enter are not accepted
Any ideas?
Paul

Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
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When i try to open a document, adobe will not accept password

cannot open file because adobe will not accept password adobe x

Odd. I downloaded [DH]RQ-7_UAV_US_Army.pdf which indicates the password you posted, and it opened WITHOUT any prompt for password at all. (Adobe Reader XI Mac OS X 10.8.5)
I downloaded P51D_Mustang_Ferocious_Frankie.pdf and it opens in Preview, Acrobat X, but not Reader XI as you described.
Here's what I did to get it to open.
Open the PDF in Acrobat.
Click File>Properties.
Under the Security tab, click "Change Settings..."
Where it says "Compatibility:" change it from "Acrobat 5 and later" to "Acrobat X and later".
Enter the password (paper-replika.com) below.
Click OK.
Save the PDF.
Open it with Reader XI.
It will accept the password and open the PDF.
This ISN'T a Reader issue, but an issue with the save settings when the PDF was created.
Unfortunately, for those who DON'T have Acrobat to make the necessary changes, it will remain a problem.
Perhaps you could contct the website and inform them that they need to change their compatibiliy settings in their PDFs.
But... It's NOT a Reader issue.

When I try to install a download it will not accept my mac password

When I try to install a download item and when I try to uninstall a program it says I don't have the correct password. I changed my password but it still won't accept it. Really frustrating.

Hello, is this how you did it?
Reset Password 10.7, 10.8...
http://reviews.cnet.com/8301-13727_7-20087723-263/how-to-run-the-password-reset- utility-in-os-x-10.7-lion/
Then Reset your Keychain...
http://support.apple.com/kb/TS1544

HT1849 After I delete songs manually from my iPhone 5s, when I try to pick a song, it will not chose that song but some song above it. How far up depends on how many I've deleted. How can I stop this so I can pick the correct song the first time?

After deleting songs manually from my phone, (say, I have a song on there twice and only want one or I realize I don't want a song on my iPhone) when I try to manually pick a song in the music app on my phone, the song that plays will be one that is a number of songs above the one I chose. If I delete a number of songs, it may be four or five songs above the one I want to play. It continues after I sync it in iTunes. How do I stop this? Thanks, Gregg

Hi Gregg,
Have you tried resetting the device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the Home screen redisplays, see if your Music app is behaving normally.
Cheers,
GB

I am trying to use an education program that needs Java applets to install and use and it will not use Safari. When I download IE from the web it will not install. How can I get a browser that will work on my MacAir for travel use of this program?

I am trying to use and education program that needs Java applets and it will not run on Safari. IE will not install from the web. How do I get a browser that will work to install so I can use this program when I travel.

Try using FireFox. IE will only run on a Mac if you run Windows on the Mac.
Windows on Intel Macs
There are presently several alternatives for running Windows on Intel Macs.
Install the Apple Boot Camp software. Purchase Windows 7 or Windows 8. Follow instructions in the Boot Camp documentation on installation of Boot Camp, creating Driver CD, and installing Windows. Boot Camp enables you to boot the computer into OS X or Windows.
Parallels Desktop for Mac and Windows XP, Vista Business, Vista Ultimate, or Windows 7. Parallels is software virtualization that enables running Windows concurrently with OS X.
VM Fusion and Windows XP, Vista Business, Vista Ultimate, or Windows 7. VM Fusion is software virtualization that enables running Windows concurrently with OS X.
CrossOver which enables running many Windows applications without having to install Windows. The Windows applications can run concurrently with OS X.
VirtualBox is a new Open Source freeware virtual machine such as VM Fusion and Parallels that was developed by Solaris. It is not as fully developed for the Mac as Parallels and VM Fusion.
Note that Parallels and VM Fusion can also run other operating systems such as Linux, Unix, OS/2, Solaris, etc. There are performance differences between dual-boot systems and virtualization. The latter tend to be a little slower (not much) and do not provide the video performance of the dual-boot system. See MacTech.com's Virtualization Benchmarking for comparisons of Boot Camp, Parallels, and VM Fusion. A more recent comparison of Parallels, VM Fusion, and Virtual Box is found at Virtualization Benchmarks- Parallels 10 vs. Fusion 7 vs. VirtualBox. Boot Camp is only available with Leopard and later. Except for Crossover and a couple of similar alternatives like DarWine you must have a valid installer disc for Windows.
You must also have an internal optical drive for installing Windows. Windows cannot be installed from an external optical drive.

When I try to import video, Lightroom-4 will not recognize the video files. How do I fix that?

Lightroom 4 will not recognize the video files. It will only import the photo files. How do I import the video files?

You might provide some additional information, such as what types of videos, from what cameras, and what version of LR4 you are using.

When I try to download pictures my iphoto will not respond

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Not sure what the problem is. It was working fine and now is not.

Can you access the material on the stick using Image Capture (in your Applications Folder) ?

HT1444 when i try to update my apps it will not let me what can i do to fix this issue

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This is for your iPhone? You'll get better answers posting in the iPhone forum - you posted in the Mac OS Lion forum.

Please, i want to manage my account settings, but i keep getting directed to Australia or USA. This does not help me, as when i try to input contact information, it will not accept my phone number. I am Canadian, but I live and work in Chile.

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