Please let my connection hold up until I can post

Question

The problem I have been facing has been connection issues obviously. Every time it rains or becomes overcast I have problems staying connected. My DSL light will stay steady for 5-10 seconds and then start blinking.  I've tried to call Verizon's customer support over the phone, but it has been the most utterly useless thing I have tried in my life. I tell them what my problem is and they insist that the problem is on my end, when I know for a fact it isn't. I never have problems unless it is overcast outside and it happens every single time.  I have also been having trouble understanding the customer support technicians, and in turn, they seem to have trouble understanding English. I listened to Dominik the other day for at least 5 minutes before I could fully understand a solid sentence. I finally gave up.  I called the next day during my normal disconnection during the storm and I get ahold of Enrique. Enrique was far more challenged in the English language than Dominik. When I call, I ask them if I could possibly talk with someone in management,hoping I would be able to understand them. They just say, "Thank you, Thank you" and put me on hold.  I never get ahold of management. If there is a Verizon rep. that looks over this forum, please help in addressing this issue.  I can't get help from someone that can barely speak English. I understand the economy is in a recession and companies are trying to cut costs, but cheap overseas labor isn't appropriate for customer support. Thank you.

Answer 1

#1 What is the brand and model of your modem?
#2 What is the brand and model of your router?
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