Please make my phone work in France and Italy!

New iPhone 6 refuses to let me call out or send texts in France. Everything is clicked on. Still Won't let me text EE to get Euday service. EE phone customer service just keeps me hanging on. Can't get through to them. Can someone from EE please switch it on to work Asap. Please !!! My no is xxxxxxxxxxx. Many thanks. Martin
[Mod edit: Please do not include personal/private information when making a public post. Thanks!]

Buying a bundle doesn't mean that your device will work aborad you need to make sure roaming is enabled on your account.
If you have a EE extra plan you still need to make sure roaming is enable on your account your plan only gives you free/cheaper calls when abroad.
If your wanting to enable roaming on your account there could be a deposit to pay if you haven't had the device for about 6 months.
Unless you have paid the deposit then roaming is not enabled on your account.
You need to activate roaming on your account by calling 150 from your device or from a landline 01707 315000 before you leave the UK.
But you can still do this if you are abroad.
If you have had the device/contract for 6 months or over you can login to your online account and turn on roaming yourself
Manage this device>Usage controls>Roaming abroad - Allow and Call abroad and turn it on. If the option is not there you need to call
It can take 24 hours to activate
If you had this device/contract for under 6 months you need to call customer services on +44 7953 966250 from a landline.
Once you have activated roaming you can then use this link to see what cost there is and what bundles you can have.
http://explore.ee.co.uk/roaming/ee
Please read this about voicemail
http://ee.co.uk/help/getting-started/setting-up-voicemail/divert-to-voicemail
And this
http://ee.co.uk/articles/set-up-your-phone-for-using-abroad
Also sending a text to 150 with the words of RO country your going to i.e. RO Spain will get you a reply of what the costs will be from that country.

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    M  Entering TH_CALLHOOKS
    M  ThCallHooks: call hook >ThrSaveSPAFields< for event BEFORE_DUMP
    M  *** ERROR => ThrSaveSPAFields: no valid thr_wpadm [thxxrun1.c   730]
    M  *** ERROR => ThCallHooks: event handler ThrSaveSPAFields for event BEFORE_DUMP failed [thxxtool3.c  254]
    M  Entering ThSetStatError
    M  Entering ThReadDetachMode
    M  call ThrShutDown (1)...
    M  ***LOG Q02=> wp_halt, WPStop (Workproc 0 3844) [dpnttool.c   357]
    I would greatly appriciate your quick response, Since it is a production issue.
    Many Thanks,
    Vinod

    Hi Rohit and Subhadip,
    My problem was solved, thanks for your effort.
    reason is that, user 'pec' not been associated with login user for the SQL server.
    subha : when i execute the first command which you suggested, but couldn't find any user's list.
    so i didn't  tried with the second command. just to give a final try i have executed the script like below and its worked out.
    USE PEC
    GO
    EXEC sp_change_users_login 'update_one','pec','pec'
    GO
    Now i see that all work process are starting,,,thank you so much rohit and subhadip
    I could have try this first ,when you guys suggested since i couldn't find any output with the first command i didn't proceed with second one.
    Since deleting and creating method doesn't seems to be a good, i have just to give a try executed the second command and its worked.
    Thanks for your time and patience
    Many Thanks,
    Vinod

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