Please provide a valid Blackberry Smartphone PIN????

Ive been trying to get technical help for my facebook issue and when i go to put in all my info on the tech support page -  i get an error:
 Please provide a valid Blackberry Smartphone PIN  
I know what my pin# is and it doesnt work!
Does anyone have any ideas what I can do?
Thanks,

"... your other thread."
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDeviceSoftware&message.id=5...
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    Occam's Razor nearly always applies when troubleshooting technology issues!
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    PIN: C0005A9AA   Display/Scan Bar Code

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