Please re-open topic marked as solved but definitely NOT solved!

[http://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=563509]
click onto "See Solution", read, and be surprised. Please re-open.
And: same issue with another topic on this bug: https://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=616733
this one has been closed for comments and also no solution.
This bug has been filed 3/4 of a year ago. It needs to be reopened for discussion, and finally: solution. When you guys in charge of these forums close topics it leads to a bug NOT being solved.
Thank you.
PS: another topic on this @ mozillazine:
http://forums.mozillazine.org/viewtopic.php?f=23&t=1612775&sid=5f8c1e9b989649c8fab630e58261fef3&start=15

Suggest you just rename your thread and summarize where the problem stands. You also might put [Mac] in the subject because it doesn't seem to be a problem on Windows.

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