Please read any moderators or anyone that has been through these problems.

Hey everyone,
I hope a moderator or someone who understands this stuff more than i do reads this post. I understand many of us are going through these problems, but since I've been through hours of tech support, driven down to the apple store near me (2 hrs away) 3 times now and talked to numerous "genious bar" employees about this and searched these forums for answers for long enough, i thought id share my problem with anyone who will listen because ive tried everything else.
I bought my iPod (5G 30g video) a week or so ago and before i could even put a song on it, i downloaded the update and it crashed. symptoms include: loss of backlight, the font becomes very small and the color turns to black and white, and then eventually i get the dreaded "www.apple.com/support" screen frozen on my iPod.
the second time i took my broken ipod into the apple store, someone found out my ipod was programmed for a Mac (im on a windows xp PC). he rebooted my ipod and got it to dl music and return its color/backlight when he plugged it into the Mac.
I took it home and did the steps he told me to do in order to reprgm mine to a Windows. But when i try to "Restore" my ipod like he suggested, i get the "Firmware update error" message and the iPod crashes again and loses the backlight/color and ultimately just shuts off.
I FINALLY got some answers my third trip to apple store where someone took my pod back to their windows computer in the back and for sure reprogrammed it to operate with windows. he said my ipod was fine and even put a few songs onto it to test out.
I took it home and actually got it to work. I put a few hundred songs on it and finally got to spend one day with a working ipod. it ruled.
But today I turned on iTunes and was gonna put more music on my pod, and i noticed that suddenly my iPod's name in the iTUnes menu had been changed. I clicked on it to see if all my songs from the previous day were still in it, but they werent. it was all gone. I have no idea why it changed the name of my ipod and erased all the memory. I never attempted to change the name of ipod, it just happened by itself...
I tried to just dl all the music back onto the newly erased pod, but my computer said it couldnt read the (newly named) ipod and to do a "restore"
When i tried to restore..."Firmware update error" and the ipod crashed for the 10th time.
Im speechless at this point and am desperate (as we all are) for answers. If anyone made it through this long post and has any suggestions or answers, please help.
And Apple forum moderators, please take note of this and help because at the moment im extremely dissapointed in the apple support (the guy at the apple store actually denied the fact that windows ppl are having trouble with the new update and said it was only me basically). I heard that apple support was among the best, but Ive spent the better portion of my last week trying to get my brand new ipod to work and so far, no one has any answers.
Thank you all for reading this and i really appreciate the responses,
B

Welcome to Apple Discussions!
Make sure that all software is up to date...
iPod Updater Download Page
iTunes Download Page
If they are restoring with the latest update and you don't have that on your computer, there could be problems.
Also, know that you could have called instead of driving there that many times...
btabz

Similar Messages

I cannot find the next and previous button in iTunes get info menu? Is there anyone that has also experienced this problem that can help me please

I cannot find the next and previous button in iTunes get info menu?
Is there anyone that has also experienced this problem that can help me please
I have the lates version of Itunes

I have managed to figure out how to solve this problem, after looking around I saw a lot of people kept saying makesure it is list view however this still did not work, I found the only way for me get these buttons back was to change the Movie to a TV Show and only then did the "Next" and "Previous" button appear. Right Click> Get Info > Options > Media Kind and then Select TV Show, this is extremely inconvienent but the only way that I found that has worked so far.
Hope this works for you too!!

Does an adobe reader read the Adobe acrobat document that has been downloaded from a web site

I am having trouble opening anything that has been downloaded into a adobe acrobat document . I am wondering if I am suppose to have an Adobe reader to read it and why is it not being read because it is not a supported file type or because the file was damaged sent as an email attachment and wasn't correctly decoded. I am not very computer illiterate and don't understand what I need to be able to get a embroidery designed sent to my computer and be able to open it up.?

Hi Adpdfacct808,
PDF is the document standard that you are trying to read. If you have Acrobat installed then you can open the pdf with Acrobat to read it.
What error do you get when you try to open the document?
Regards,
Rave

Desperate to recover photos from an iPhone5 that has been through the washing machine

My iPhone5 has gone through the washing machine and I am desperate to recover my photos. Am I better off leaving it in rice for a week and trying it, or immediately taking it to my service provider to try and get it repaired?

Thanks for your responses. It wasn’t in a waterproof case, just a rubber one. I have insurance, so I am not concerned about my handset, just the photos. It is currently sitting in a container of rice, and I was thinking about taking it apart and putting it back in the rice opened up to try and better dry it out? Then I was thinking of leaving it for a few days and eventually connecting it to my Mac to power it up and hopefully quickly access my photos - what do you think? I am just concerned if I take it straight to my service provider before at least trying this, the data is as good as gone - going off all of the insurance claim disclaimers regarding loss of data during repair!
Thanks in advance!

HT1369 I have a nano 4th generation, the screen has gone blank or I get vertical lines, is there anyone that has had the same problem and fixed it? it does still plays music if I can find it

Has worked fine since I received it as a gift. It also worked fine up until the time the screen started with vertical lines then the screen went blank. any help would be appreciated. It still plays music when I can find it, with the screen blank it is difficult to find. thanks

Becaise the digitizer is broken in that area
Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

My daughter and I both use one apple id and one icloud id. How can we separate our stuff without loosing any of the music that has been purchased?

My daughter and I share an apple id and an icloud id. I want to separate my stuff from my daughter's. What is the best way to do this so she doesn't lose all the music she has purchased?

There is actually something you can do with the settings on your devices. As long as you only want your personal information split, you can use two IDs on the same phone to do it.
Your Apple ID is stored in 4 places in your Settings app. Only the iTunes and App Stores settings governs purchases, so that is the one you both want to be signed into the same ID for. The other 3 are iCloud, FaceTime, and Messages (under Send and Receive). FaceTime, iCloud, and Messages are the settings that use your personal data, but do not affect purchases. Signing into a different ID for each of you on those three and keeping the Store settings the same for both will let you keep your personal information the separate, but still share purchases.
If you need it to do something else, let us know and there might be something else we can do.

Questions involving a macbook that has been through too much.

I have a handful of questions. I suppose the best way to go about this would be to tell the situation in full just in case there might be issues I have yet to think about.
So
Back in September, (brace yourself) I placed my 13.3 inch white macbook on top of my car and drove away. It fell off, but I did not know untill much later that my mac was missing. I ended up buying a Macbook Pro and heartbrokenly forgot about the white macbook. Ok so, to make this short, this past week someone had contacted me and said they had it and now I have it back. I am typing this discussion on it now. Here come the questions.
The person who had it, left it in her trunk from september untill now.
I no longer have the charger for it, I have been using my macbook pro charger. I assume the wattage doesnt matter because the macbook 13.3 is only pulling what it needs. But what about the battery managment system? Will the pro charger effect the BMS? Also what procausions should I take in making sure this battery is okay to still use?
Also, frequently while using the white macbook, there is a small crunching sound. I think it might be the harddrive? I have yet to use the disk utility to check things, because prior to loosing the macbook, I reformated the harddrive once and immediatly after checked it with the disk utility, and It gave me some errors but I have had no problems. Is there anything else that crunches when broke ?
Another thing is, earlier while I was using the mac, the body of the mac ( not the speakers) beeped. It was like high pitch, half a second piezo type beep. Is there a data sheet that could tell me all the reasons it would beep like this? I checked the Console for anything unusual. I will post it below.
Also here is some data on the type of macbook it is.
Model Name:          MacBook
Model Identifier:          MacBook5,2
Processor Name:          Intel Core 2 Duo
Processor Speed:          2.13 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache:          3 MB
Memory:          3 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          MB52.0088.B06
SMC Version (system):          1.38f5
Serial Number (system):          739285609GU
Hardware UUID:          D319DB70-FCC2-5182-BB1C-39B2E470CE68
Sudden Motion Sensor:
State:          Enabled
Here is the console data.
The only thing that I see that might be an issue is the buffer allocation size is zero.
And thats basically it. Thank you for taking your time to read over this. If there is any other issues that I should be looking for, please post.

What other USB devices have you added recently? Are you using a hub? Have you tried disconnecting all other USB devices except pointing device and keyboard?
If the problem occurss when the iPhone is the only USB device you probably have a hardware failure in your phone.

Can I sell an iPhone that has been through the washing machine?

I have a 16 month old iPhone 5S that went through the washing machine. Screen busted and now it doesn't work. I was wondering if it was still sellable. Meaning, is there anyone out there that would buy such a phone and be able to use the parts?
I'm not trying to dupe anyone, I'm going to be up front about the condition, but I wasn't sure if any part of the phone still had value in it's current state.
Thanks for any help.

Yes, you can sell it as "for parts or not working" (that's what eBay would have you list it as). But you'd probably only get $10-$20 for it. Also, although it's not working, do as much of this as you can: What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support.

Does anyone know of an e-reader app for the iphone that has text to speech capability? I have a Kindle 3G that can read whole pdf documents and books but I cannot figure out how to do it on my iphone 4.

Does anyone know of an e-reader app for the iphone that has text to speech capability? I have a Kindle 3G that can read whole pdf documents and books but I cannot figure out how to do it on my iphone 4.
All of the apps I have found on the App store either do not have the text to speech capability or if they have it they will only read a page at a time or simply read the text you paste into their window. I really do not understand what is so difficult about having this feature as Kindle provides it--though Amazon does not make the feature available on its iPhone 4 app.
Please help.

thanks. yes i am aware of the VoiceOver feature but it is NOT the solution to my problem. as you said, it is a solution to a different set of issues. i want the text to speech ability because i there are books i need to read but do not have the time to sit down and read them and have become used to listening to them read to me either by a professional human reader or with the text to speech software on the Kindle.
I think Apple makes the best audio devices but i am really disappointed in this inexplainable shortcoming. if apple can give us siri they ought to be able to design a nice little button that i can push to turn on text to speech while i am in a document, book, magazine or webpage. clearly it is possible as apple has added the "reader" button in safari to have web pages dropped into the reader format.
thanks for your suggestion though, it is what everyone suggests but it does not address the issue.

Hi can anyone help me im using my iphone to make a call to a number that has been changed two days ago but it automatically says 'called failed' why? please help!

hi can anyone help me im using my iphone to make a call to a number that has been changed two days ago but it automatically says 'called failed' why? please help!

Here's a nifty agorithm to fill an array of primes, using a forever loop with a labeled continue statement, from Horton's Beginining Java:public class MorePrimes
public static void main(String[] args)
    long[] primes = new long[20];    // Array to store primes
    primes[0] = 2;                   // Seed the first prime
    primes[1] = 3;                   // and the second
    int count = 2;                   // Count of primes found - up to now,
                                     // which is also the array index
    long number = 5;                 // Next integer to be tested
    outer:
    for( ; count < primes.length; number += 2)
      // The maximum divisor we need to try is square root of number
      long limit = (long)Math.ceil(Math.sqrt((double)number));
      // Divide by all the primes we have up to limit
      for(int i = 1; i < count && primes[i] <= limit; i++)
        if(number%primes[i] == 0)             // Is it an exact divisor?
          continue outer;              // yes, try the next number
      primes[count++] = number;               // We got one!
    for(int i=0; i < primes.length; i++)
      System.out.println(primes); // Output all the primes

When entering my phone serial number it shows "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."

Hi,
I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
Does anybody have any idea what the reason behind this could be.
- First time with iPhone and frustrated.
Briju

If you purchased the iPhone from Apple or an authorized Apple reseller,
contact them for assistance. If you purchased elsewhere, go back
to that retailer and get them to give you a new iPhone or your money
back.
If you have checked the serial number carefully and re-entered it
and that gave you the same error message, contact Apple if purchased
from Apple or authorized retailer; otherwise you have been scammed
and need to pursue the matter with the business you obtained the
iPhone from.

I am getting a message. What does it means "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "

I have tried getting service support information from Apple Support Service. When entered my serial no. got this
I am getting a message."We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "
What does it means???

ashishtgb wrote:
I dont have any idea . I brought out it new from the market.!
Well, when you purchase from a non-official source you run the risk of getting who knows what from wherever. It appears this phone was replaced under warranty at some point, but not returned to Apple for refurbishment. Thus, the SN is no longer valid for warranty & service. If you can return it and get your money back, I'd suggest you do so.

TS4036 How do I access content that has been backed up to iCloud? I no longer have an iphone, but want to access the music/pictures I've stored to the cloud. When I logged into iCloud, there was no tab or option to view store content. Please help.

How do I access content that has been backed up to iCloud? I no longer have an iphone, but I want to access the music/pictures I've stored to the cloud. When I logged in to iCloud, there was no tab or option to view content. Please help.

Without an iPhone or iPod Touch to restore the backup to, you cannot access the camera roll photos stored in the iCloud backup. Signing into the account on your computer and enabling photo stream will only allow you to access photo stream photos from the last 30 days, and any shared stream you were subscribed to.
You can redownload purchased music in iTunes on your computer as explained here: http://support.apple.com/kb/ht2519.

Is there any calendar /contact program that has the depth of power-on Now up-to-date that will run on Lion?

is there any calendar /contact program that has the depth of power-on Now up-to-date that will run on Lion?

This can be done easily with ethernet.
Please follow the instructions strictly.
To make it easier I want you to do this overnight so you can turn off all your current connection to the internet.
Just go to the airport fan in to the top right and turn airport off.
Get ethernet cable and connect the laptop to the TC lan port.. ie <-> ones.
Press and hold the reset on the TC for about 10sec. until the front led flashes rapidly.
Open the airport utility.. go to manual setup and change the wireless to off. (so other people around you cannot join your network of one).
Ignore all the errors.. they won't stop the backup working.
Go to the TM and reselect the backup target disk as the TC.
It should start after 2min and run through to completion.
That is it.. for a backup of many GB it might take a few hours.. so make sure the laptop has power plugged in and the sleep is off.. (on early ones I think this is needed but I am a late arrival to the scene).. sleep doesn't affect later OS.

I'm trying to reset my ipod touch but for that i need to turn off find my ipod touch but i cant do that without entering my apple id password which is linked to an email that has been deleted help me please what do i do

Okay so when I had a ipod touch 4 with ios 6 my apple id got hacked and they spent all my itunes credit bla blah blah. so i made a new apple id which was fine and was working. i recently upgraded to an ipod 5 so did my sister and i got ios 7and she just kept ios 6 then my ipod camera crapped out so i decided to back up my ipod first and switch with my litttle sister by erasing and restoring both of them. I erased my little sisters one and restored it to mine but it said to do that it needed to upgrade to io7 so i let it do its thing and then my ipod camera started working again (i hadnt erased mine) I then relised when i clicked back up to my ipod on my little sisters ipod i clicked the back up which was ages ago when i was using my ipod 4 and ios6 with my old apple id that i no longer use. now that i want to change her ipod back to her own one not with my old stuff on it. it is logged into the old apple id with the old email that we deleted and the old icloud account linked to the same old email account that is deleted. ------------------------------------------------------------------------------- ------------------------------------------------------------LONG STORY SHORT : I am trying to erase my sisters ipod so i can restore it back to normal but theres is an old apple id on it with an email account and icloud account that has been deleted. PLEASE HELP ME

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Also
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.

Please read any moderators or anyone that has been through these problems.

Similar Messages

Maybe you are looking for