Please Read - iTunes Store Australia

A number of people, including me, suddenly lost a couple of lines from the Movie section of the Apple TV Menu - they are 'Top Movies' and 'Genres'. Without these two selections we cannot purchase movies from the iTunes Store. Please rectify. Everything else seems normal. Computer auto upgraded to iTunes 10.0 at about the same time as this happened.

I have the same issues with the movie selections disappearing, though mine also won't let me access the "top TV shows" content. I get a "your request could not be completed" page.
I did not read these discussions right away, and completely restored my ATV twice, so that is definitely not the answer.
I would hazard a guess that either iTunes update or ATV update has forgotten that Australia has rental & purchase permission.
I am certainly growing tired of continuing ATV issues, and am considering alternatives.

Similar Messages

  • Itunes Store Australia, When's it catching up to the rest of the world??!!

    Hi all, I have recently purchased an ipod touch here in sydney australia, with the understanding that I was going to be able to buy and download movies and tv shows from the itunes store. How dissapointed am I? Very. Itunes store australia only seems to pod casts of limited or no interest to me, which is particually annoying as the marketing for the ipod touch in Australia is the same as it is in the States. Which I think is wrong, Apple should make it clear that all the good stuff (Movies) are not avaliable to Australians using itunes store, other wise theres going to be thousands of us who are essentially buying 8 gb MP3 players for 420 dollars! Please apple update stores world wide to the same as the States or change the marketing for which ever region your selling the product in, and on that note whats the point of releasing the apple TV box thing in Australia if you can't watch anything on it except podcasts, photos or listen to music. Am I wrong? Please if I am show me where to download movies and tv shows to my ipod so I can get some use out of it!
    Cheers John
    Australia

    Some or all of the major iTunes store announcements in the last 12-24 months haven't been carried out in Australia
    Thats because Jobs clearly said in his keynote that the content is initially for the US but planned for expansion to other countries later in the year.
    When were we supposed to see them arrive here?! Now I'm looking at the movie rentals stuff thinking how great would that be with my apple tv and how long exactly 'later this year' means and if 'International' includes australia at all.
    Jobs never said a firm release date because he doesn't know. Its all based on how negotiations with the studios go and their ability to get content out there.
    They should have a separate keynote that actually applies to Australia, and perhaps give us some idea of when we can expect any of this media to arrive down under.
    The problem is that Australia is not the only other country out there. By your logic, Apple should have separate major events that essentially convey the same message for each and every country that will support new iTunes content. Its far easier to just do it once since the news is going to get out there anyway. Why be redundant.

  • My iTunes card won't redeem and when I try to it comes up with this "The gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes Store costumer support for assistance" can anyone help me?

    My iTunes card won't redeem and when I try to it comes up with this "The gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes Store costumer support for assistance" can anyone help me?

    Is the store that you bought the card from nearby so that you can try going back and asking if they can activate the card properly ? If it's not, or if they can't/won't activate, then you will need to do as the message says and contact iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes (you will probably need to give them images of the front and back of the card, and possibly its receipt)

  • HT1491 I'm using a prepaid credit card to make in app purchases. Every 2 days or so, I will attempt to make an in-app purchase and it will say "Unable to complete transaction at this time. Please contact iTunes Store Support."

         Like I said, I often play iOS games on my iPhone 4S in my spare time. Sometimes, if the game is good enough, I will attempt to make an IAP (In-App Purchase). Sometimes, I have no trouble with this. Other times it will say: "Unable to complete transaction at this time. Please contact ITunes Store Support. I primarily use a prepaid credit card by AMEX called Bluebird. I always make sure that I have plenty of funds available in it. For instance, tonight, it has roughly $200 stored. So I try to make an IAP for $10 and it works fine. Later I make another for $15, no trouble there either. Then I try to make a purchase on the same game for $2.99 and it gives me that error message.
         This has been happening on and off for the past 3-4 weeks only. Every few days it happens, I contact the iTunes Store Support, and sometime in the next 24-72 hours they get back to me. They then apologize for the inconvenience and fix the problem. But the main problem is that their fix seems to be only temporary. It happens irregardless of how much money I have available on my card. I've even had it happen when I had just redeemed a. $50 iTunes gift card and was trying to make a $5 purchase.  It doesn't seem to matter if I've spent a little bit or a lot of money that day. It doesn't care for which game I am purchasing the IAP. TThis never happened to me before a month ago. Now it won't stop. And it is incredibly frustrating that it seems to happen for no rhyme or reason out of the blue. Then I'm stuck waiting on the support staff to get back to me for the next few hours to few days, depending on the day.
         Is this happening to anyone else?  Does anyone have any ideas why this is happening?  Or how can I prevent it from happening in the future. The support folks at Apple are nice, but I'm tired of emailing them every other day with the same problem. I'm sure they are quite tired of getting emails from me at the same frequency. Any assistance would be appreciated. Thanks in advance.
    Nick
    P.S. my Internet connection is working perfectly. No technical difficulties whatsoever other than the inability to make an IAP. Also, after it gives that unable to complete transaction message, I can no longer buy anything with my apple account until tech support fixes it. Any suggestions or ideas appreciated.

    Thank you Brian, but I just tried that, and it didn't work, I'm still getting the same messages.

  • HT3702 To complete this process, please contact iTunes Store Support

    To complete this process, please contact iTunes Store Support

    If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • When I bought things from games, the game always show me that please connect iTunes Store to complete this trancation. I think my visa has enough money!

    When I bought things from games, the game always show me that please connect iTunes Store to complete this trancation. I think my visa has enough money!

    These are user-to-user forums, you can contact iTunes support via this page and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • SOMEONE PLEASE HELP - ITUNES STORE CLOSES ITUNES COMPLETELY

    HELP ME PLEASE. I am trying to be calm but after a month and a half am feed up. When I click on the scroll bar for the itunes store, it says accessing store and then the itunes program closes completely, no warning or error messages, just disappears. GONE. I then have to double click on itunes to open the whole program again. Cannot access the store at all. If no one can help me fix this, is there another online music store that people can use?
    PLEASE !!!!!!!!!!!!!!!!
    ps- diagnostics says its connected to the itunes store.

    None of that stuff has changed at all, the only thing was that i downloaded the new itunes......
    Many antivirus/antispyware and privacy filter software will treat an upgrade as a completely new program, so it's possible that something you have on your system is shutting down iTunes.
    When i get home tonight i will try another unistall and install.
    Make sure you follow Bugie's tips for doing a thorough uninstall. I don't remember if Bugie includes this, but you'll want to make sure you do the following to be sure the old QuickTime installation is completely removed:
    1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
    2. In My Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
    Do you know how i can get ahold of apple to help me with this?
    Apple doesn't provide free phone support for iTunes for Windows. You can get paid support by calling their tech support number, but I doubt you'll get better advice than you will from people in these forums.
    Good luck.

  • To Complete this transaction, please contact iTunes Store

    Hello! I changed my password but I can't download anything again from iTunes Store. Now only I know my password and nobody else, so nobody can't steal
    my password again. Please tell me what I need to do to start buying a songs and apps?
    I have a 15 pounds on my account using a itunes gift card, and I don't wanna lose my money.
    Regards Vitaly
    [email protected]

    Have you contacted the iTunes store support here?
    -> https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF4

  • ITunes Store Australia / Movie of the Week

    Does anybody know how often does the Australian iTunes Store change their movie of the week selection? It seems more like a movie of the month or even more than that...
    The US store makes changes to their features every Tuesday, how about Oz? Can anybody enlighten me..?
    Thanks -
    Adelaide-based US expat

    Don't hold your breath mate: no rules here.
    Sometimes it's a week but more often it seems like 6-8 weeks they stick with one discounted title. ***** big time, but nothing you can do. I've e-mailed them several times but to no avail.

  • I have tried the following, "netsh winsock, reset", but I get a message that says the required operation requires elevation run as administrator . this is my laptop and I am an administrator, please help , itunes store is the only program i have issues

    I get a message that says, the required operation requires elevation <run as administrator>. I am the owner of this laptop and I have administrative authority, why does this show and how can I fix this. Itunes store is the ONLY program I am having trouble with.Very , very frustrating.!!!!!!!!!!!!

    I will assume you're using Windows Vista-7:
    Try these steps instead:
    1 Click start, and in the start menu search, type "cmd" (without the quotes) DO NOT PRESS ENTER!
    2. Right click the "cmd" search result
    3. Click "Run as Administrator"
    4. If you get a pop up message, click yes or continue
    5. Type the command in the window as you did above.
    In an effort to try to prevent programs from messing with your computer, programs don't run under your administrator account unless you tell them to or they ask. This gives the Administrator (elevated) privelleges that you need.

  • HT4009 When I try to purchase something in my game it says please contact iTunes store to complete transaction

    Please help...
    When I purchase something in my game it says contact iTunes support to complete transaction

    I have the same problem but whenever I contact ITunes support I can't find my specific problem.

  • Help please, my iTunes store app is not opening expet at morning , and afternoon I can't access it neither on my iPad nor on my pc

    Well I have bought my iPad two weeks ago and my iTunes  used to open on my pc and iPad,  but in the last four days it never opens except at morning when I wake up, what's wrong, please help.

    If a reset doesn't work, try and force iPad into Recovery Mode:
    1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
    2. Connect USB cable to computer
    3. Press and hold the Home button down and connect the docking end of cable to iPad
    4. Continue holding the Home button until you see the "Connect To iTune" screen
    5. Release the Home button
    6. Open iTune (make sure you have the newest version of iTune)
    7. You should see "iTunes has detected an iPad in recovery mode"
    8. Use iTune to restore iPad
    Note: You need to be patient and repeat the above many times to recover your iPad

  • PLEASE READ ITUNES ACTING Weird

    I recently dicovered that my itunes hadnt been functional when i had installed nortan anti virus. so i uninstall then reinstalled and now when i run the program the liscence agreement pops up for 2 seconds then disapeers so i cant access itunes please help.

    You might have spyware then, if your iTunes is malfunctioning like this.
    Reinstall Norton, but Disable it when you use iTunes.
    Download Ewido FIRST, it's an anti-malware scanner that keeps things from screwing around with iTunes. after you run a full system scan (may take 15-30 minutes), reinstall Norton, then try opening iTunes and see if it functions okay.
    Repost this if there are any more problems with this, otherwise please mark this Solved so other users know what to do in this situation
    ryanjeffrey

  • HT201303 In store app purchase wifi says please contact iTunes store cannot confirm this purchase.  Made 5previous purchases. Hit ok and says cannot connect to ITunes store called cc company AOK on there end

    ? Why

    Have you contacted iTunes support ? http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • Itunes store not responding

    When clicking on itunes store in itunes i get a blank sceen that reads "itunes store". I can't browse or search. Diagnostics passed.

    Please see Kate W."s response at the end of this thread.
    http://discussions.apple.com/thread.jspa?threadID=844912&tstart=0

Maybe you are looking for