Please restart InDesign-Return to Finder
Process: Adobe InDesign CS6 [3579]
Path: /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Identifier: com.adobe.InDesign
Version: 8.0.1.406 (8010)
Code Type: X86 (Native)
Parent Process: launchd [264]
User ID: 501
Date/Time: 2012-11-12 11:35:24.163 -0500
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
I am getting this error message: "Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents." I did that and it refuses to work no mater what I do. How do I get this fixed, Adobe? I called support and they told me I had to get "Paid Support." Why should I have to pay for "support" when the problem is with YOUR product? Please respond as soon as possible. I can't work with InDesign CS6 at all — and my business depends upon it working. ¶
Doug Arnold
The Graphic Solution Group,
Mansfield, MA
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 PublicLib.dylib 0x016c5372 ProtectiveShutdown::~ProtectiveShutdown() + 278
1 PublicLib.dylib 0x016c53f5 ProtectiveShutdown::~ProtectiveShutdown() + 17
2 ObjectModelLib.dylib 0x016082d2 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 28162
3 ObjectModelLib.dylib 0x0160691c ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 21580
4 ObjectModelLib.dylib 0x015f70c3 0x15d6000 + 135363
5 ObjectModelLib.dylib 0x015f5742 0x15d6000 + 128834
6 ObjectModelLib.dylib 0x0160566f ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 16799
7 ObjectModelLib.dylib 0x016024ba ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4074
8 com.adobe.InDesign 0x00001dc2 main + 82
9 com.adobe.InDesign 0x00001d55 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9945d9ae kevent + 10
1 libdispatch.dylib 0x97f1fc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x97f1f7a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9945c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x928bd289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x928bd512 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x900ca6ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x90016b9b MPWaitOnQueue + 261
5 PMRuntime.dylib 0x005b9581 SetVSizeBaseline(unsigned long) + 1473
6 com.apple.CoreServices.CarbonCore 0x9009da7b PrivateMPEntryPoint + 68
7 libsystem_c.dylib 0x928b8557 _pthread_start + 344
8 libsystem_c.dylib 0x928a2cee thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9945d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x928bb04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x928bae19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x928a2cca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9945d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x928bb04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x928bae19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x928a2cca start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x9945a7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x99459cb0 mach_msg + 68
2 com.apple.CoreServices.CarbonCore 0x900c735b TS_exception_listener_thread + 89
3 libsystem_c.dylib 0x928b8557 _pthread_start + 344
4 libsystem_c.dylib 0x928a2cee thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9945c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x928bd220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x929430a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x900ca492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x900ca68e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x90016b9b MPWaitOnQueue + 261
6 com.adobe.ACE 0x00607a69 0x5c8000 + 260713
7 com.adobe.ACE 0x00606d99 0x5c8000 + 257433
8 com.apple.CoreServices.CarbonCore 0x9009da7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x928b8557 _pthread_start + 344
10 libsystem_c.dylib 0x928a2cee thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0xbffff098 ecx: 0xffffffff edx: 0x033e6d38
edi: 0x00000000 esi: 0x03dda468 ebp: 0xbffff118 esp: 0xbffff080
ss: 0x00000023 efl: 0x00010246 eip: 0x016c5372 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x1f7be000
Logical CPU: 1
Many times the protective shutdown is indeed related to something wrong with the preferences.
You might see if there is more information within the protective shutdown log. ~/Library/Caches/Adobe InDesign/[Version]/en_us/InDesign Recovery/Protective Shutdown Log that gives any additional information as to the cause of the crash.
If the keypress that Youri has mentioned are not enough, go with the manual approach.
Peter does a great run-through on where they are and what to remove here:
http://forums.adobe.com/thread/526990
Similar Messages
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"Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover w
HELP!
I am making a book in InDesign CS5. It contains 148 different ID documents. I'm ready to make my hi-res pdf to send to the print shop, however, each time I try to make it, I get the above error message. It appears to be exporting to pdf all the way through to the last document before the message come up. I have no idea which of the documents was recovered. When I click okay to recover, nothing opens. As a side note, I had no problems with making a lo-res pdf of it.
Also I don't know if this has anything to do with it, but in the Book palette, I accidentally clicked the box to the left of one of the documents which "sets the Style Source". I didn't want to do that, and I don't know how to get it unclicked.
I'm not experienced in booking in InDesign, so I don't know what to do next. I saw an earlier discussion about this error message, but I'm not sure it applies, since my InDesign is on my hard drive, not on a server. Its on a MacBook Pro with 16GB of RAM.Your suggestion of breaking up the export to pdf into sections of pages was excellent. I don't know why I didn't think of it...maybe because I was in panic mode.
For anyone else who experiences this problem, I exported 50-page sections to pdf with no problem. I now have 7 hi-res pdfs, but that's no problem. The printer should have no problem dealing with it. No error messages came up.
The only thing I can think of is that InDesign couldn't export that many documents (148) in the book palette to hi-res pdf, and it has no error message available to explain the cause—either outside ID's ability to process or out of memory, even though I have 16G of RAM.
Thanks again for your help! -
I have successfully installed the CS6 master collection and all the programs seem to be working apart from InDesign. When opening it I get the message "Cannot load Assignment UI.InDesign because it requires Username. Please install the Username plugin and restart InDesign.". I have no idea what to do next?
Many people use a font manager to organize a large collection of fonts, and sometimes these cause problems in ID. You might not realize that the font manager has installed a plugin in ID, but I think you would know if you added any other program extensions to help you work.
Can you show us a new crash report since the 8.0.2 update?
What happens if you start the Mac with the Shift key held down to prevent extensions from loading? What happens if you go to the System settings and create a new user, then restart the Mac and log in with the new user? -
Ok, my MacBook haven't had any issues earlier, until today. At first Safari was acting kind of weird in that sense that a lot of letters were missing when you went on certain webpages, so I thought of updating since an alert-window popped up and notified that new updates were ready to be installed. So I opened up App Store through my Applications-folder and selected update.
First it asked if I wanted to connect my Mac to a powersource but since I had charged the battery to 79% I didn't think it was necessary. So I continued, computer restarted and began installing the updates.
Everything went fine until it was approximately three minutes left. An error message popped up and said something like "An unknown error has occured. Please restart your computer and try again". I pressed OK, rebooted my computer and when it asked for my password I typed it in. After I pressed OK, the computer indicated it was the wrong password. I tried multiple times and sometimes with different passwords... so now I can't simply log in! What's the problem?
TL;DR - Updated mac, failed after five minutes and now I can't log back in since "I have the wrong password"Forgot Your Account Password
For Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
When the menubar appears select Terminal from the Utilities menu.
Enter resetpassword at the prompt and press RETURN. Follow
instructions in the dialog window that will appear.
Or see Reset a Mac OS X 10.7 Lion Password and
OS X Lion- Apple ID can be used to reset your user account password. -
I have a MacBook Pro bought in dec 2009. Currently has mountain lion osx installed. Worked like a dream until today. Randomly froze, so I restarted it. To find I got a grey screen. It wouldn't start. Also note my DVD drive doesn't work, but mountain lion was installed via App Store anyway.
So here's what I done so far:
tried resetting PRAM - No success
Done disk utility. Disk verified with no errors. I even re formatted disk. - no success starting.
Tried re installing mountain lion via download . It froze halfway installing -no success.
Tried backing up a time machine backup from my USB hard drive. It froze at 1% - no success
Tried booting from safe mode - no success
Tried the command line boot - no success.
Please someone help!Sounds like the hard dre has left the building, Died, in the Sh*tter, Gone to the hard drive resting place in the sky.
Buy a new drive connect it to the system with a SATA to USB adapter and see if you can install Mt Lion on that drive connected externally. If you can then the drive inside your system has failed.
Oh Wait!!!! You have the 2009 model. They are known for bad drive to logic board cables. So it may not be the drive itself but the cable going from the drive to the logic board. Do the same as above then if the system runs OK with the new drive connected externally install it in the system and see if it boots. If it does you are good to go. If it doesn't then it is more then likely the cable that hs failed.
I would suggest you also SAVE a copy of that download of Mt Lion and create a USB install drive from it using Lion Disk Maker, once you get your system up and running. -
When I try to start my macbook it gives an error of Please restart your computer, but when i do this i get the same error. This occured after my macbook pro shut down (because of low battery) while it was installing some updates. Please Help?
Try reinstalling OS X. What version did you have installed? If it's Snow Leopard do this:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/. -
Please help, InDesign CS6 (cloud) keeps crashing on OS 10.8.2
It happens after I open a file and try do just about anything, modify a photo, add text, move an object, the most basic tasks on simple one-page documents. I've tried all the recommendations I can find including verifying fonts, deleting preferences, checking for updates, etc. and though I've tried all those things, InDesign still won't allow me to do anything. I've spent all day trying to troubleshoot and I have I'm desperate to get it working. I have two major deadlines. Any help you can provide would be extremely appreciated!
Let us know how you make out.
Bob
mackeys <mailto:[email protected]>
Monday, April 1, 2013 3:21 PM
>
Re: Please help, InDesign CS6 (cloud) keeps crashing on OS 10.8.2
created by mackeys <http://forums.adobe.com/people/mackeys> in
/InDesign/ - View the full discussion
<http://forums.adobe.com/message/5196905#5196905 -
Help! Installing updates an error occurred now my MacBook Pro will not restart. "Unable to find driver for this platform"
Did you try more than once? If so:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
The Setup encountered an error(-1) during install. Please restart the machine and try again.
Hi
I've downloaded and installed the trial version of Indesign cs5.5 on a mac mini lion server just 2 weeks back.. Tried using the same nstaller on another mac mini with lion server and I got this error
The Setup encountered an error(-1) during install. Please restart the machine and try again.
I assumed that maybe I have to download the complete DMG on the machine I have to install on and so I downloaded it again but I still get the same error on installation..
Please help.. I need to get this runnin asap..Can you check out the discussion here and see if it helps you? http://blogs.adobe.com/sarthak/2010/05/cs5_installation_issues.html
-
Cannot Install Item. Please restart your app-
A folio which downloaded perfectly last week is now failing to download. The folio has been shared to a number of people whom are now getting the same message "Please restart the app and download your purchase again". It gets exactly 4.6mb in before notification. Are there any known problems at the moment?
Update:
Publishing the whole thing via the Distribution Service (as suggested in another thread) seems to clear up the issue of the HTMLResources.zip. Going that route, the folio is viewable on the iPad with images and css styling.
But still cant seem to get the JavaScript in the article HTML page to work. Matter of fact, it seems to choke on the article upload to folio until I comment out the line "<script type="text/javascript" src="http://code.jquery.com/jquery-latest.js"></script>"
Im no scripting genius, so the error could be there, but does the Folio Producer validate/look at page code or scripting? Are we not permitted to link out to .js?
dw
p.s. this is what my <head> looks like;
<!DOCTYPE HTML>
<html>
<head>
<title>Chapter 1</title>
<meta charset="utf-8">
<meta name="adobe-presentation" content="pagination=yes"/>
<link href="../HTMLResources/test_page.css" rel="stylesheet" type="text/css">
<script type="text/javascript" src="http://code.jquery.com/jquery-latest.js"></script>
<script type="text/javascript">
$(document).ready(function(){
//Set default open/close settings
$('.acc_container').hide(); //Hide/close all containers
/*$('.acc_trigger:first').addClass('active').next().show();*/ //Add "active" class to first trigger, then show/open the immediate next container
//On Click
$('.acc_trigger').click(function(){
$(this).toggleClass('active').next().slideUp("slow");
if( $(this).next().is(':hidden') ) { //If immediate next container is closed...
$('.acc_trigger').removeClass('active').next().slideUp(); //Remove all .acc_trigger classes and slide up the immediate next container
$(this).toggleClass('active').next().slideDown(); //Add .acc_trigger class to clicked trigger and slide down the immediate next container
return false; //Prevent the browser jump to the link anchor
</script>
</head> -
Satellite L855-149 - "no booting device. Please restart system"
Hello!
Recently I have been getting an error on my computer; driver iqle not less or equal. This errors was happening maybe once ever 2 weeks. Yesterday however it started to happen every hour then the second it restarted from the last it crashed again.
Eventually windows did not start correctly and it came up with a recovery menu. I tried everything except the hard drive wipe as it has stuff I need. After a restore of the system everything worked but then it crashed again. This time when I started it it went to a black screen and then white letters reading checking media, checking media[fail] and then No booting device. Please restart system.
I looked it up but every video and post is a different error like no bootable device found. Insert disk and press any key. So now, before I lug it to PC world and get ripped of 200 to get told they could not fix it, I come to you guys. Please help me! Your my only hope! (A* for that Star Wars reference lol)
I will attach some photos to help you!! Thanks!
http://i.imgur.com/HUCbgfS.jpg
http://i.imgur.com/uyxSuml.jpgHi
Generally speaking the error Media Check Fail appears always if the BIOS cannot find the bootable device.
In my opinion different basic scenarios are possible:
First of all its possible that your HDD died and therefore notebook cannot find the system
But this looks strange to because in case of HDD problems, the BIOS would switch to another bootable device like ODD or LAN.
Therefore a general motherboard problem (for example faulty controller??) could be also possible.
To be honest, its always difficult to provide right and final diagnosis without checking the hardware first.
Anyway, in my personal opinion you should check if new HDD and new OS installation would solve your problem.
Of course you could try to boot the notebook using an bootable LiveCD disk just to check if you could boot the notebook without an new OS installation. -
Re: Satellite L850 - start-up with 'No bootable device - Please restart system
I've been trying to fix this L850 - 1LK laptop which keeps crashing and so on. But whilst going through advance options in the troubleshooting section (Windows 8). I tried the, I think its called Toshiba recovery tool and click the option to wipe data assuming it would remove all the corrupt data so I could reinstall from factory settings.
However now when I boot it just says 'No bootable device - Please restart system' and when i restart it does the same. I've tried opening up recovery partition but there are so many different buttons that supposedly bring it up I'm unsure if I've press the right one. Any help?> I tried the, I think its called Toshiba recovery tool and click the option to wipe data assuming it would remove all the corrupt data so I could reinstall from factory settings.
Do you mean the option called: Toshiba Maintenance Utility ??
This is described in chapter C
The usage of the "Toshiba Maintenance Utility" will delete the HDD(s) of your Computer and this is not a Recovery tool! Executing this software will result in complete data loss!
You should use the option called: *Reset your PC* (chapter B)
This option is useful when you want to get a completely fresh start on a PC, with no previous files or configuration retained. This option permanently removes your personal files and apps from the PC and returns Windows 8 to its original state. That original state is the OEM factory default configuration. -
I am trying to install CS 5.5 on a newer computer and every time I go through setup the serial number comes back good (green check mark, etc.) but then when I proceed with install, I am told to "please restart computer." No error number just "please restart." After restarting 5 or 6 times I realized there must be a deeper issue. I first made a basic mistake (forgot to deactivate the serial#) so I went back on to the original device and, interestingly, when I re-installed InD CS5.5 on the old computer, there was no incident. It then proceeded to function normally and opened just fine, I deactivated the serial#, and went back to the new computer. After installing and trying again, I got the same message "please restart computer."
This was a license that allowed for multiple installs and I have put this program on a Win7 (pro) laptop before using the same serial number and had no issue. Now I am on an Asus Desktop running Win7 (home) and and am having this please restart problem. Could it be an OS issue? Any ideas of what to try?
Thank you all, I hope someone can help.
TommyI think you need to clean this machine before trying again, so run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3), then run MSconfig and turn off all non-essential startup programs before you try to install again.
Also, be sure javascript is enabled. From the Start menu choose Run, then in the command field type regsvr32 jscript.dll and press Enter. You should get a confirmation. -
Windows 8.1: no bootable device--please restart system
I know that there have been several posts like this before, but none that exactly fit my situation.
So I have a satellite c875-S7303 that was running windows 8.1. Today when I went to turn it on I got the message:
Checking media [fail]
then: No bootable device --please restart system
I am able to access the setup utility, and I have tried changing the boot mode from UEFI to CSM with no luck. I also dont feel like it is a physical problem with my HDD or the cables because the make and model of the HDD shows up in the main and boot tabs of the sutup utility.
Of course I didnt make a recovery disk, and there isnt a recovery option (that I'm aware of) anywhere in the setup utility.
I feel like the problem is that the boot files are corrupted somehow but the HDD is otherwise ok. Is it possible to boot windows 8.1 with a generic boot file that I can burn to a CD or put on a USB stick?
Any help would be extremely appreciatedI'm planning to get hard drive usb adapter cables to see if I can get any of my data off of it.
I don't have any ideas better than that.
You may need to take ownership of files and folders, BTW, when you access from another Windows installation.
-Jerry -
I am going "Insane" - On windows 7 64 bit Itunes just stopped starting, it tries but gives up after a few mins - I have tried every reinstall-restart-that I can find in any forum, it still will not start up HELP
Hi, ATPMolloy.
I certainly understand your frustration and will do my best to help. I see you have uninstalled and reinstalled iTunes with no change in results. I have attached an article below that specifically troubleshoots this issue that you are experiencing.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Regards,
Jason H.
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