Please Restore.... Please Restore.... Please Restore
Hey folks,
I know it's been asked but ive read other posts and none of the solutions there are working. I have a 5g 30gb iPod Video and when I plug it into iTunes I get the message:
"iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes."
When I restore I get the same message over and over again. I've done the 5 R's and I can set the language, but then I go to the main menu for the iPod (Music, Movies, Extras...) and when I try to sync the same message comes up.
This whole problem started right before the time change, one day it worked and then a few days after the change it stopped working. Could this be an issue if my computer times and such wern't updated properly? Thanks so much!
Which computer is your iPod formatted to: the Mac or the PC?
Sometimes if you connect your iPod to the opposite OS to what it is currently formatted to, you can get "please restore", or "corrupt" messages.
In your case, let's try disconnecting the iPod from your computer, and restarting the computer (also, reset the iPod while it is disconnected from your computer).
Then, connect your iPod to your computer (the PC), and restore it in iTunes.
If you keep getting the recovery mode loop, then I would suggest that you try changing your iPod's drive letter to something further along in the alphabet, like "M", or "N", or perhaps "Z".
-Kylene
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i recently plugged my iphone4 into my laptop to sync, when i plugged it in, itunes told me that i needed to update my software, so i clicked up date and walked awayfrom my computer leaving it to do the rest, but by the time i came back to my laptop 2-3 hours later i had realized that it has run out of charge and because of it my phone had gone into retoration mode- and the only way to fix it was to press restore. what do i do? do i click restore or will that take my phone back to factory settings as i have a tonne of photos and videos etc that i have not backed up yet?
what should i do anny coments or ideas please let me know!The first step in the upgrade process is a backup.
Did iTunes not create a new backup when you first connected it?
You really should be syncing your device and copying pictures off of it on a regular basis.
Starting an upgrade without first syncing and copying the pictures off is not a bright idea.
At this point, you only option is to restore.
Also, in the future, ensure your laptop is plugged into external power before starting upgrades. -
I have an iphone 4 nearly 2 yrs old. It has worked perfectly for that time. On Friday last (whilst away on holiday) I took the phone out of my pocket & it was lifeless. I tried switching it on, no joy, I tried the power/home button reset no joy. I plugged it into a mains charger & it came on but had a banner across the screen saying "verification required". I removed the charger & decided I would try again when I got home so I could connect to my PC & iTunes.
At home I went through the whole above process again but when I plugged it into the mains again it just had the Apple logo going on/off repeatedly. I plugged the phone into my PC & the apple logo appeared followed by the "connect to iTunes". In iTunes I get the banner "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes". So I click on "OK" the "Restore" then a banner asking if I'm sure I want to restopre the iPhone appears, press "Restore & Update". iTunes starts to remove the software, veryfies it with Apple & then another flag "The iPhone could not be restored. An unknown error occurred (21) which appears to be a security issue.
I thought the above problem was something to do with O2 because I picked up my new iPhone 4S last Tuesday but was unable to set it up until I got back from my holiday, O2 say it isn't anything they've done.
My question is has it happened to anyone & can anybody offer a solution, is it a hardware or software issue?Please see the two articles below:
http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125 -
I am trying to update a 4s. The update did not work for some reason. Now I need to restore the iPhone. When I connect the usb to the computer and phone it says I need to restore. So, I click to restore. It starts extracting the software. But I am continually getting the same error message that it cannot complete for unknown error. I have been working on this for 5 and a half hours. I'm tired, mu husband needs his phone and apple support is a joke and of course I can't find any answers anywhere. Please help!
Hi MB2751,
As an iPhone user myself, I know it must be very much a problem to have the phone out of service because of an error such as you are seeing. Let's see if we can get you back up and running.
I would suggest that you troubleshoot using the steps in this article -
If you can't update or restore your iPhone, iPad, or iPod touch
Thanks for using Apple Support Communities.
Best,
Brett L -
One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
But most importantly It says 'In rare cases, this may be a hardware issue'.
So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
But I dont see how the support guys decided that this is a hardware issue. I need to know.
And secondly I am shocked that Apple has no escalation path.
Can anyone please help?Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add. -
hello,
i restored and updated my iphone 4 to the latest version of 5.1.1 and after that when i connect my mobile to i tunes all i see is a big rectangle and a apple logo on left and a small lock on right side please help me fix this problem.I sloved this issue by resting my phone from settings>general>reset>reset all settings...the problem will be fixed
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Ipod not found - will not sync; restored and lost everything. Please help.
To whom it may concern,
My iPod Classic has worked perfectly for the few years I've had it. I only use it a few times a month on average so it's still in really nice shape.
Earlier today, I went to sync it like I do every couple of weeks whenever I add new songs, and something strange occurred. At first, it seems to say "Syncronizing..." but quickly stops and displays the "Connected" status instead - not long enough to sync even one song.
Sure enough, I checked it and it had not updated.
After using the "Run Diagnostics" option, it tells me "Device Sync Tests Results: No iPod touch, iPhone or iPad found."
Yet - under "Device Connectivity Tests", it does say "iPod Found" and it shows up as a device in my iTunes - but not in my Devices (under Preferences).
I followed every step in the troubleshooting guide that iTunes directed me to, each with the same results. As a last resort, I used a Factory Restore, which was what the website told me to do.
To my horror, the problem STILL persists - and I just cleared out not only all of my songs, but photos that were very important to me that I only had on my ipod. I even tried to do a backup first, but my device would not show up under the "Preferences/Devices" category, I could not even save them before I restored it.
Now I am stuck with an ipod that will not sync with my itunes library, and an ipod that has absolutely nothing on it. At least before I restored it, it had all of my old music and photos on it.
This is very frustrating and upsetting. If there is anything that might be able to be done, please help - and please, do not send me back to the same webpage - I already tried everything there at least twice now.
I also borrowed a different cable to make sure it wasn't my adapter, and there was no difference.
To make matters worse, as I am trying to find someone to assist me, I received this message after entering my serial number;
"It looks like your product is not covered for complimentary technical support, so you may need to purchase a single incident of support."
This iPod already cost me $250.00 and that was steep in and of itself. I really do not feel that it would be fair to have to pay even more just to get some help when it malfunctions.
If absolutely anything can be done, please help me. I would be very grateful.
Thank you in advance for any assistance.
P.S.- This is a copy of the error message I received;
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
ASUSTeK COMPUTER INC. X202EV
iTunes 11.1.3.8
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 007DB9C80C439708
Current user is not an administrator.
The current local date and time is 2013-11-28 22:05:46.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: e38663b94f826b3f535ae2a59ada9fea
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F0006950-D07F-4649-AD41-A38C48C0B9DA}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {4CD83EC0-97FE-4E11-9DC2-0A1A28338772}
Description: Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {C6056BBC-55CD-40AC-85EA-86167FEDB5D0}
Description: Qualcomm Atheros AR9485 Wireless Network Adapter
IP Address: 192.168.1.112
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Nov 28 21:26:04 2013
Lease Expires: Fri Nov 29 21:26:04 2013
DNS Servers: 192.168.7.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-28 22:05:29.
**** Device Connectivity Tests ****
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
FLUKE (E:\), iPod classic running firmware version 2.0.1
Serial Number: 8N837N2A2C7
Bus Speed: 61440
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.This issue has been resolved - my Support Advisor, Edgar, was able to discern what was causing the problem.
It appears that, despite years of never experiencing this, one of the latest ipod updates actually altered my device's personal settings and changed it to "Manual" for all synchronizing; even performcing Factory Restores did not change it back to being automatic.
My ipod is working as good as ever now thanks to Edgar. If anyone else is having this problem, please make sure you check your device's settings in iTunes and see if "Manual" is checked - even if you never changed the settings yourself and have no reason to suspect that to be the problem, as was the case here. If it is checked - uncheck it to enable automatic syncing.
So relieved this was not a much more serious problem. I've missed having my music on the go. Thanks, Edgar! -
Hi there,
I've just installed ios 7.0.6 on my iphone 4 and now lost voice on outgoing and incoming calls.It rings on incoming and I'm told rings on the recipient's 'phone, but then no vocal communication...its just dead. My simm is ok, i've checked it, I've done a full clean and restore of the 'phone. Still no calls.
I've not caused any physical or water damage to the 'phone. I would welcome any help/suggestions to get my calls back asap.
Please help.
Miss libertyHave you tried restarting or resetting your iPhone?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
Also consider deleting and reinstalling the Mail Account in question. -
Ok, see, i was dowloading some songs off of http://www.youtube-mp3.org. I dragged the songs into my itunes library, but when i looked, they weren't in there. so i looked at my ipod and the songs i downloaded were on it! i dont know how either! i tried to back up my downloaded songs so i could restore it to see if that would help, but there wasn't an option for me to back up my ipod when i right clicked on it. i looked atsome of the other forums about the "AppData" solution. it said to delete the corrupted file if there was one, but i dont know what to look for. can someone please help me? this is driving me crazy.
See this older post from another forum member Zevoneer covering the different ways and software available to help you with this task.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock -
I'm seriously about to cry! Someone, anyone please help me!
I have:
Restored
Reseted
Plugged usb into wall plug, than back into usb hub
Deleted and redownloaded itunes
EVERYTHING.Try this previous discussion.
"Waiting for changes to be applied": Apple Support Communities -
Help please! My ipod touch has been acting a little funny lately (freezing often, running out of battery even though it's off, skipping or stopping tracks...). Now it's just plain frozen- it will not respond to holding the middle button down for long periods of time or the off button. it is just blank except for up top still has the same text as usual "ipod" with the time in the center and a full battery charge icon. I have tried everything but restoring as I will lose 85% of my music b/c my old files were lost when my old computer died and now are only on the ipod. Any suggestions? Thanks!
have you tried holding down the home + sleep button together? this could possibly work.
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HD not showing up at all after attempted restore. please help!
hi there,
i really hope someone is able to help me as this is driving me mad! last night my macbook pro (2009) started acting up, internet kept crashing etc. so i restarted and thats when it happened, it was stuck on the apple loading screen so i waited and waited and still nothing. shut the laptop down and booted into recovery to see what was going on, all seemed fine. i tried to reinstall lion which was clocked at 123 hours so i quit that and went straight to restore from an old backup, it got about 3% in and said it couldnt complete the action. so i went into DU to completley reformat the intenal HD and in the hardware bar it only has the HD with no partitions, i tried to make a paritition (mac os journaled) to resolve the issue but now im in this perpetual loop of attempting to make a partition but keep getting the error: Volume erase failed with the error: file system formatter failed.
(this is where i began pulling my hair out)
so back to DU if i delete all the partions from my main HD that works fine, adding new partitions with the format as FAT work fine in actually creating a mounted disk, when ever i try to make a mac os extended (journaled) partition with GUID partition table it just makes this half finished disk thats alway greyed out on the left.
so now when i attempt to reinstall ANYTHING theres no HD to install it on.
please and thankyou in advance for your help.The drive has failed. Replace it and then restore from your TM backup. But since it is a 2009 model they are known to have problems with the cable that goes from the drive to the logic board. The drive might be fine and the cable failed. Only way to tell is to remove the internal drive from the system and connect it with a SATA to USB adapter and see if you can then restore from TM to that drive. If you can the drive is fine and the cable has failed. If you can't then the drive is bad.
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hey iphone an iphone 3g and i only have about 13 apps and the yellow bar on itunes for my phone is way to big i deleted all my photos all my music every thing i ryed restoring ans all it still takes up space for sum reason ?? please someone help me
If Other (the yellow bar) is too big something is corrupted. The only solution (that I know of) is to restore from your most recent backup using iTunes (see http://support.apple.com/kb/ht1766).
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back up iPhone 3G contact while updating IOS to IOS 6.1.3
then contact lost on iPhone
& cannot restore contact from last backup that appear on iTunes-files!: it is grayed (not pickabble!)
this is scary ! not ipressed by mac for once!
help please!Well Hello,
maybe 3GS as your question indicates that only S update should work, and it works, but now only my name appear in contact! wao! -
I have had to restore my ipad to factory settings, having made a backup on my pc first. When Ihave tried to restore from my pc I have no apps!! Please can anyone help me get them back with all their data. I don't have wifi at home and I have never been able to sync my pc with my ipad, although it works with my iphone! I copied all of the apps before I restored using itunes, but no idea where they are copied to. Any help would be hugely appreciated to get my daughters games back. Thank you in advance )
Hi Skydiver119
Thank you so much for taking the time to reply to my problem.
Yes the purchases were made though my apple id.
I have looked at a few other questions on this topic and I have read that the app data is stored in the backup file but the apps themselves need to be synced back onto the ipad. Someome has mentioned right clicking on sync my ipad but I don't know where to find that to right click on!! Lol.
Again, I really appreciate your time and if by any chance you know where I can 'right click' I would really appreciate you letting me know as I can't get my ipad to sync with my pc at all, although it is being picked up in itunes and it has backed up to itunes okay. GGrrr. Maybe I have something wrong in the settings which is not making them compatible?
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