Please sign in again. iTunes Match has encountered an error.
Every time I launch iTunes and try to update iMatch, I receive the following error.
Please sign in again.
iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the iTunes Store Menu
I am running Windows 7.
This happens every time I launch iTunes. I need to log out and log back in.
Why? How can I fix?
I am running all the latest Apple Lion Software and all my devices are updated: iMac, MacBook Pro, iPhone 4, and iPad 2. I PAID for iTunes Match (two weeks ago) and keep getting the following message EVERYtime I try to log in:
Please Sign In Again: iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the iTunes Store menu and try again.
It really doesn't matter HOW MANY TIMES I sign in and out. It's a very annoying merry-go-round. I love Apple and its products. But if iMatch wasn't ready to be launched and WORK PROPERLY, then don't launch it!
Similar Messages
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Windows 7 64 itunes 10.5.2 64 - I receive the following error message when opening iTunes - please sign in again itunes match has encountered an error. Please choose sign out and then sign in from the itunes store menu and try again.
When I try to sign out iTunes freezes and I need to shut down windows entirely to get it to open again.
Has anybody been able to resolve this issue?After many annoying sign-in-out-iTunes-match-activation problems I found an easy solution for me. When the iTunes Cloud symbol is broken (and I should sign in again) I just deactivate my notebooks (Windows 7) Wifi (with Fn+F5 for my Thinkpad).Then I call up the Itunes store and iTunes tells my that there is no connection to the internet (most probaply this step is not necessesary). After manual re-activation of my Wifi iTunes seems to re-establish the connection and the Cloud symbol signalizes that iTunes match does work, again.
Hope, this helps. -
Hello,
ever since I have match I had this error each time I reopen Itunes on my Laptop Win7 x64.
I need to logoff from the strore, log in again and reactivate Match each time I need it. Very annoying....
Has anyone had this error and found what was the root cause? I would like to have Match activated once and for all like it should be....
Regards,After many annoying sign-in-out-iTunes-match-activation problems I found an easy solution for me. When the iTunes Cloud symbol is broken (and I should sign in again) I just deactivate my notebooks (Windows 7) Wifi (with Fn+F5 for my Thinkpad).Then I call up the Itunes store and iTunes tells my that there is no connection to the internet (most probaply this step is not necessesary). After manual re-activation of my Wifi iTunes seems to re-establish the connection and the Cloud symbol signalizes that iTunes match does work, again.
Hope, this helps. -
I have just subscribed to iTunes Match, and get the above error message. I have signed out and signed in several times, and still get the same message. Can anyone help with a solution?
I have Just upgraded my mac from Itunes 11.0 to itunes 11.02, this issue occured within hours of the updated.
It seems to occur about every couple of hours for me, I can still access the apple store, but music match just dies with the message: "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
As it takes a good ten minuites for itunes
If this is also occuring in Itunes 11, the previous Discussions are probably not relevant.
Itunes 11 has had significant changes applied, so it would be reasoble to assume this is not the same fault and Apple have some how broken Itunes again.
I might try to downgrade to itunes 11.0, as it looks like music match faults are not high on apples priorities, it looks like took them almost a year to fix this fault last time it occured. -
I just purchased itunes match and when I try to add my main computers music library I see "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again." but signing back in always results in the same error message. Somebody has to have an answer to this.
Did you try setting itunes to run with administrator privileges?
Since I changed that I no longer have this issue -
Every few hours I receive this error message:
"iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
Is there someone who knows how this could be solved?
[Update]
I see that there is already a discussion on this issue: https://discussions.apple.com/thread/3502994?start=0&tstart=0
Message was edited by: mickniepothI have Just upgraded my mac from Itunes 11.0 to itunes 11.02, this issue occured within hours of the updated.
It seems to occur about every couple of hours for me, I can still access the apple store, but music match just dies with the message: "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
As it takes a good ten minuites for itunes
If this is also occuring in Itunes 11, the previous Discussions are probably not relevant.
Itunes 11 has had significant changes applied, so it would be reasoble to assume this is not the same fault and Apple have some how broken Itunes again.
I might try to downgrade to itunes 11.0, as it looks like music match faults are not high on apples priorities, it looks like took them almost a year to fix this fault last time it occured. -
this happens every week!!!
iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the iTunes Store menu and try again.I have Just upgraded my mac from Itunes 11.0 to itunes 11.02, this issue occured within hours of the updated.
It seems to occur about every couple of hours for me, I can still access the apple store, but music match just dies with the message: "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
As it takes a good ten minuites for itunes
If this is also occuring in Itunes 11, the previous Discussions are probably not relevant.
Itunes 11 has had significant changes applied, so it would be reasoble to assume this is not the same fault and Apple have some how broken Itunes again.
I might try to downgrade to itunes 11.0, as it looks like music match faults are not high on apples priorities, it looks like took them almost a year to fix this fault last time it occured. -
When I put suscribe it apears this message iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again.
I have Just upgraded my mac from Itunes 11.0 to itunes 11.02, this issue occured within hours of the updated.
It seems to occur about every couple of hours for me, I can still access the apple store, but music match just dies with the message: "iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again."
As it takes a good ten minuites for itunes
If this is also occuring in Itunes 11, the previous Discussions are probably not relevant.
Itunes 11 has had significant changes applied, so it would be reasoble to assume this is not the same fault and Apple have some how broken Itunes again.
I might try to downgrade to itunes 11.0, as it looks like music match faults are not high on apples priorities, it looks like took them almost a year to fix this fault last time it occured. -
I'm on a MBP 10.8.5 with iTunes 11.1. Songs appear with gray iCloud icons so perhaps they are trying to upload but it's been over a day and they haven't made any further progress.
I think its something related to the iTunes/Apple passwords stored in Keychain Access.
Ive had iTunes Match since it first came out way back when (in 2011 I think?). I had this issue up until a few months ago on two of my Macs when all of a sudden the problems disappeared.
Then yesterday I decided to go through the Keychains on one of my macs and because I am OCD i started deleted saved passwords/logins/etc that I thought I didnt use anymore. I deleted so many logins, local items, system items, and system roots....
I have now gotten this error message three times on this mac.
I dont know which type of stored login or system item I deleted that would cause this. But based on cause and effect Im pretty positive this narrows down where to look for a solution.
Rich -
MacBook Pro running on OS X 10.7.2
iTunes 10.5.1
iPhone 4 running on iOS 5.0.1
During the "gathering information about your iTunes library" stage after turning on iTunes Match, getting this dialog box:
"Please Sign In Again
iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the iTunes Store menu and try again."
Of course, no specific error is given.
So in iTunes/Store I sign out/sign in, then turn on Match again, and the gathering info process begins anew, which takes forever. This is the 2nd time it's happened, each time about 3/4ths of the way thru the process.
What's up? I should have known better than signing up for this service this early.Christ! I've wasted 2 full days on this and counting. At least I am closer to the goal by now but still. Steps 1 & 2 have run their course and now Step 3 is stalling badly (some shy of 5,000 tunes uploaded out of the expected 7,200 or so). This glacial pace is beyond ridiculous and incredibly frustrating. As to why Apple released this service in such a state is beyond me. They are treating users, the general public, as their QA workforce, that's what it is.
-
Please read the title; itunes match has removed my playlists on itunes and iphone and the songs that are supposedly 'matched' on itunes are not showing up on my iphone.
Any Really annoyed about thisiTunes Match does not have the ability to remove local files.
The service operates by comparing the selected iTunes Library with the iTunes Store content and 'matching' or 'uploading' - it is very straightforward a 'match' provides equivalent access to iTunes Store content as a recognised 'purchase'; upload simply copies a 256k AAC variant into the cloud. There are no elements of this activity that can erase the local library content.
Would suggest you explore possible alternative causes of file loss. Given the pattern described of selective deletion, leaving many Songs intact - would suggest making at least 2 secure offline Song file backups and starting the library again from a fresh install of iTunes once a thorough sweep of the system has been completed for virus. It is also worth assessing the physical security of the system - who has access & with what privileges.
To access Songs from the cloud, you would have to manually delete the Song from the library or open an empty library - so even when accessing content, iTunes Match provides no local deletion capability. -
"iTunes has encountered an error.." Help! I've tried EVERYTHING.
I am running WIndows XP Media Center SP3 on an aging HP PC (Pentium 4).
In the past, iTunes (v. 7, I believe) worked just fine on my PC with no problems. For a long time, I did not have a 'need' to upgrade the software because it worked fine the way I liked it. However, after purchasing an iPod approximately 6 months ago, I tried to upgrade iTunes to a newer version, but upon installation, received the error message "iTunes has encountered an error and cannot continue" and have not been able to successfully update since. After tweaking and a lot of trial and error, I was able to get as far as an early version of iTunes 9 before getting the messages again. As I have recently acquired an iPhone (and want to update to OS 5), it doesn't help me if I can't update to the latest version of iTunes (10.5). I'd like to experience the full functionality of my new phone, and I NEED iTunes for that.
So far: I have repaired, removed, installed, uninstalled, removed all traces of (including from the registry) any and all versions of Quicktime and iTunes (and all related programs: Bonjour, MobileMe, Apple Support, etc) and NOTHING has worked. I've removed codecs and other programs I thought may have contributed to the problem, but no luck. I've uninstalled my anti-virus software, no luck. I've used registry cleaners (CCleaner and Registry Crawler) to find and remove rogue files/extensions, etc. Still nothing. At one time, I *was* able to get a standalone version of Quicktime to work (but not at the same time as iTunes), but again - a MUCH older version than the current one. This doesn't help me, as the moment I try to upgrade either Quicktime OR iTunes (or both) to get the most recent version(s), I again receive the same error... "iTunes/Quicktime has encountered an error and cannot continue." I've even tried extracting files individually (using WinRAR) from the iTunes 10.5 installer package, and installing them one at a time. Still no go.
I have seen MANY people with the same problem I have - yet I've tried EVERY posible solution (short of re-installing Windows) I can think of, or have found, or that has been suggested in these forums and elsewhere - and NOTHING has worked for me. Can anyone help me? Surely there must be SOME solution?
The data Microsoft gives me when the error message(s) come up is as follows:
iTunes:
AppName: itunes.exe
AppVer: 10.5.0.142
ModName: unknown
ModVer: 0.0.0.0
Offset: 001be6f6
Quicktime:
EventType : BEX
P1 : QuickTimePlayer.exe
P2 : 7.71.80.42
P3 : 4ea5c6ef
P4 : QuickTimePlayer.dll
P5 : 7.71.80.42
P6 : 4ea5c6d5
P7 : 00005b6d
P8 : c0000409
P9 : 00000000
Any information is greatly appreciated.iTunes:
AppName: itunes.exe
AppVer: 10.5.0.142
ModName: unknown
ModVer: 0.0.0.0
Offset: 001be6f6
Quicktime:
EventType : BEX
P1 : QuickTimePlayer.exe
P2 : 7.71.80.42
P3 : 4ea5c6ef
P4 : QuickTimePlayer.dll
P5 : 7.71.80.42
P6 : 4ea5c6d5
P7 : 00005b6d
P8 : c0000409
P9 : 00000000
That's consistent with another application (other than QuickTime) having dropped old QuickTime componentry in non-standard locations on the PC.
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view options on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.) -
when I try to iTunes Match I get 'Please Sign In Again' error, I cannot access the songs which are visible in the iCloud in my music library on both iPad and iPhone
Did you try setting itunes to run with administrator privileges?
Since I changed that I no longer have this issue -
ITunes Match has been crippled on iTunes 10.7. Anyone else experiencing this? Please help!
Running iTunes 10.7 on 10.6.8
So, I am still on iTunes 10.7 (yes, I have been with iTunes 11 and have tried iTunes 12, but in my opinion, 10.7 is hands down the best version of iTunes to date).
I have been using iTunes Match on iTunes 10.7 for over a year without issue. Anytime I launch iTunes or wake my computer up from sleep, it automatically starts doing an update and any new songs are instantly added to the cloud. It was reliable and worked flawlessly until about 4 days ago.
A few days ago when things started acting weird, the first thing I noticed when I opened iTunes was that it no longer updated iTuens Match automatically and the iTunes Match tab was missing under the iTunes Store tab where it normally always appears.
I manually tried updating iTunes match by going to the top of the page, under Store < update iTunes Match (at the top of the page) than iTunes Match appeared.
It did the 3 step process, but once you hit 'done' at the end. The iTunes Match tab disappeared The iTunes match column disappeared and if I right click any of my tracks, ALL my music had the 'add to iCloud' button (files that were already in the cloud).
I didn't lose any of my music. On my iPhone, all my music still appears when I have iTunes Match on.
Here is what I have tried to fix the problem:
1. Completely removed my Apple ID identity from iTunes: Turned off iTunes Match, deauthorized the computer and signed out of the Apple ID
2. Removed iTunes Store cache and quit iTunes
3. Did 'repair disk permissions' in disk utility
4. Changed my iTunes folder to 'iTunes 2' so it would create a new iTunes folder. When I opened in the new iTunes. It was a blank slate. When I reauthorized my computer and turned on iTunes match, it still wouldn't work. When I hit 'update iTunes Match from 'store' at the top of the page, it goes through the 3 step update, but once it is done, iTunes match disappears and none of the songs in the cloud appear (this is what leads me to believe that maybe I am not alone, and maybe Apple has stopped allowing iTunes 10.7 users from using iTunes Match)
5. I once again did step 1 and 2 and re installed iTunes using the saved DMG file.
6. I did an smc reset (this was a long shot chance of doing anything, but I wanted to exhaust all my options)
7. Restarted my computer
I also noticed that you can now longer download the iTunes 10.7 file from the Apple downloads page. When you try to download, you get this error message:
An error occurred while processing your request.
Reference #30.7ed16bd1.1425254177.1b62a8
This is another possible signal that worries me. That Apple maybe removing online tools like iTunes Match on older versions of iTunes.
Is anyone on here still on iTunes 10.7? Is iTunes Match still functioning normally for you? Do you have any tips on what I can do to fix this problem? Are there any library or preference files associated with iTunes that could be causing the problem?
Any suggestions are greatly appreciated!
Thanks in advance.Happy to report that iTunes Match has returned to working like normal on iTunes 10.7 on my computer today. If any iTunes engineers read this thread, I really appreciate the fix.
Has it returned to normal for you? -
The server has encountered an error processing registration. Please try again later"
Hello, I just got my MAC Book Pro and it I can not log into FACETIME it states " The server has encountered an error processing registration. Please try again later" now it is not due to incorrect information entered. However I also have an IPad mini and I could log unto that without any problems.. Greatly appreciate any help!
Back up all data.
Take the steps suggested in this support article:
FaceTime, Game Center, Messages: "There was an error processing registration" when signing in
The time zone must be correct for your location.
Make sure you know your ID (an email address) and password. The password should be in your keychain, which you access in the Keychain Access application.
Sign out of iMessage:
Messages ▹ Preferences ▹ Accounts ▹ Sign out
Then sign back in with your verified credentials.
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