Please throw me a life-line: Problem with HP Recovery Manager's File backup option

Product: Pavilion g7-1070us notebook
Operating system: Window 7 64-bit
Problematic system: HP Recovery Manager (triggered by hitting F11), made by "Cyberlink"?
Error message:
The notebook crashed a few times before but I was able to restart it. Then it completely failed and simply displayed a blue-screen with blinking cursor (no error message). Hitting F8 failed to trigger the safe-mode. So I was forced to get into HP Recovery manager by F11. Before the system restore, I had to backup my personal files through the File backup option.
After scanning the computer for my slected file-types and finalizing the list of files to be backed up, it showed an error "No device is available for file backup. Make sure your removable disk is connected" while entering the third step ("Where do you want to save the backup"). This happened even though I have both blank DVD in the DVD drive and USB stick in the USB drive. And the size of the file I was trying to back up is way below 1Gb, a fraction of the storage capacity of the DVD.
I ran the Diagnostic test in BIOS and passed both the "Primary Hard Disk self test" and the Memory test.
Brief description of the issue:
I have a Pavilion g7-1070us laptop that failed to start and simply displays a blue-screen with a blinking cursor (no error message). I could NOT get into safe-mode by hitting F8, but was able to activate the “HP recovery manager” by hitting F11.
I was trying to back-up my files before triggering the system restore/Factory reset. It asked me what types of files to back-up, then scanned the computer for these files and was finalizing the files for back-up.
These first two steps went smoothly, but at the thrid step whne it asked me "Where do you want to save the backup?",
suddenly an error message showed up saying e "No device is available for file backup. Make sure your removable disckdrive is connected". But I have both a DVD sitting in the optical drive and a USB drive attached!
Can someone throw me a life-line here? If I cannot recover my files, I cannot proceed with the system restore and I am forever stuck here!! Thanks a lot!

You're very welcome.
If the hard drive and memory passed tests, then it is probably something else, but I can't say for sure.
If you can read the files using the kaspersky rescue disk then the disk is definitely fine and the recovery program is probably corrupt. If you cannot, then the disk may be wrecked.
I do not believe the recovery disks provide any opportunity for you to back up files.
Once you run the recovery disks, they wipe everything out, and rebuild the software image that came on your PC.
Paul

Similar Messages

Urgent problem with Recovery Manager's File backup operation: No storage device detected

I have a Pavilion g7-1070us laptop that failed to start and simply displays a blue-screen with a blinking cursor (no error message).
I could NOT get into safe-mode by hitting F8, but was able to activate the “HP recovery manager” by hitting F11.
I was trying to back-up my files before triggering the system restore. It asked me what types of files to back-up, then scanned the computer for these files and was finalizing the files for back-up; then suddenly an error message showed up saying something like "No storage device detected. Make sure the removable disc drive is connected to computer". But I have both a blank DVD sitting in the optical drive and a USB drive attached!!!!!!
I was expecting the system to ask me where to save these backed-up files but no such question was asked and this nonsense error message appeared out of nowhere. Apparently the recovery manager couldn't see my DVD or USB drive?
Can someone throw me a life-saver here? If I cannot recover my files, I cannot proceed with the system restore and I am forever stuck here!!!!!!
Please help!!!! Much appreciated!!
This question was solved.
View Solution.

The blinking cursor means the system is attempting to load Windows, but is unable to read the boot files. There are a number of causes including hardware issues. Run the tests as before to ensure the hardware is functional. I would have to run through the software repair steps only to find it is a hardware issue. Hard drives is perhaps the most common component to have issues regardless of the manufacturer.
I suspect the hard drive will pass the test and will go ahead and link to DavidPK's posts in this thread as they have the best chance to resolve the issue without losing and restoring everything. I do recommend this step at this point since two recoveries did not resolve the issue. DavidPK's solution comes in two parts, so be sure to follow both starting with the first post and moving to the second post should the first one not do the trick.
Let me know how this goes.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

I ave some problems with the right management for files in the movie folder

There are saome files with toe records of everyone in the right. I can't delete or copy this files without my Admin password. The folder movies where displayed without the triangel in the list option. I have copied all files an folders to an external drive. The Folder Movies have i delete ove my root account. Then I have all files copied zo the new folder who was created automatical when i locked in. Now the problem with the list view ist solved but the rights of the files are not solved. I can change the rights vor the everyone manually for each file. But for more than 1000 files this is not usable.

drwx------+ 18 onlymac staff    612 24 Okt 12:52 .
drwxr-xr-x+ 134 onlymac staff   4556 24 Okt 12:44 ..
-rw-r--r--@   1 onlymac staff 43012 24 Okt 12:54 .DS_Store
-rw-rw-rw-    1 onlymac staff      0 18 Okt 13:33 .fcplock
-rw-r--r--@   1 onlymac staff     30 24 Okt 12:52 .fcpuser
-rw-r--r--    1 onlymac staff      0 18 Okt 11:53 .localized
drwx---r-x@   4 onlymac staff    136 18 Okt 12:18 Aiseesoft Studio
drwx---r-x+   4 onlymac staff    136 5 Jun 2010 DivX Movies
drwx---r-x+   4 onlymac staff    136 7 Jun 00:20 Eye-TV
drwx---r-x@ 12 onlymac staff    408 22 Sep 23:43 Final Cut Events
drwx---r-x+   9 onlymac staff    306 24 Okt 10:06 Final Cut Projects
drwx---r-x+   3 onlymac staff    102 23 Okt 23:49 Handbrake
drwx---r-x@   9 onlymac staff    306 31 Jul 2010 Kamerafilme
drwx---r-x+   3 onlymac staff    102 6 Okt 14:19 MAC The Ripper
drwx---r-x+ 10 onlymac staff    340 24 Okt 12:51 Motion Templates.localized
drwx---r-x+   7 onlymac staff    238 2 Feb 2011 iMovie Events.localized
drwx---r-x+   8 onlymac staff    272 21 Aug 01:18 iMovie Projects.localized
drwx---r-x+   4 onlymac staff    136 21 Apr 2011 iMovie-Kamera-Archive.localized

Problems with HP Recovery Manager

I have a new Envy TS 15 Notebook PC, and it recommends creating a recovery media. This PC does not have and opticial drive so when I started the Recovery Manager and selected the "Recovery Media Creation" option, it asked me to agree to the statement that I could creat only one recovery media. I checked the box and clicked "continue". It goes to a screen that has two options: USB Flash Drive with a minimum of 23 GB or an Optical Drive that it does not detect and you can connect one now. I has the little circling // at the bottom as if it is trying to process something, but it never goes any farther. I can't select my media or anything else. I have left it running like this overnight thinking it need time to do whatever processes it was doing. But nothing! I have a 32GB flash drive connected. I have called tech support and nobody can help me. I hope someone here can help or refer this to an "Expert" who can. Jim

Hello cymru70,
What is your product number? Perhaps, this document will provide something that will help. Please let me know.
Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Problem with HP Recovery Manager

Hi,
I have a new Windows 8 HP laptop and I am trying to create the recovery disks. After being frustrated to find out that the USB drive that I have won't work (it is Windows 8 compatible), I went with optical drive. The program recognizes the drive and says that I need 6 disks, but it stalls when I put the disk in. I get a message saying, "The insterted media is not supported!!" I am using the recommended DVD+R, which my drive can read, and this is the same media that I used to create recovery disks for my old Windows 7 machine. I just want the recovery disks, why is this so difficult?
Ian Brown

Not much help, as we are in the same boat.
I backed up all our files to DVDs, and trying to get them off now is a real headache.
I have spoken to customer support - on the phone and online - and they both tell me I need to take it to a local back up business and get them to recover them as "we do not support on how to recover files from the backup. You need to contact any local backup centre for the same."
I was then told "Once the files are backed up, you could copy back the files from the destination to the required location." - but since they are formatted by using the recovery manager - this also doesn't work.
Just now 'However, there is no option on how to recover the backup files in Windows 7.'
So basically... Im/we're screwed!

Problem with Rescue & Recovery and older version backups

I have R&R version 4.23 on a R61i running XPP. Two problems:
1) It will not recognize older version backups on external HD. Any way to retrieve a few files only from old backup?
2) How do I delete an older version backup on internal HD which is not accessible but taking up lot of space? It seems to be hidden but is there.
Thanks!

hey harryr,
could you provide a screenshot of any error that you're receiving when you tried to use the R&R ?
Curious to know, those backup that you have, was it done before upgrading to R&R v4.23 ? and if you copied the backup file from external to internal HDD, are you able to recover the backup ?
For number 2, is that backup located on the C:\ ? If it is, try changing the view to show all hidden files.
Also, do check if your system is updated too.
Latest Drivers and Software for R61>>
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-67856
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article.

Can anyone please help me, I'm having problems with sound while watching video clips using flash player using Internet Explorer\

Can anyone please help me, I'm having problems with sound while watching video clips using flash player & Internet Explorer

There's a good chance that this is a known issue. We'll have a Flash Player 18 beta later this week that should resolve this at http://www.adobe.com/go/flashplayerbeta/

Please help us, we have a problem with loading a page is slow we have to wait a longer time to open our one page, thanks in advance

Please help us, we have a problem with loading a page is slow we have to wait a longer time to open our one page, thanks in advance

You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Problem with Nokia Video Manager - No video, only ...

Hi all,
I have a problem with nokia video manager. I have been converting movies to mp4 and watching with my cell phone for a while now. But all the videos I have converted were less than 30 min. long.
When I tried to watch a video longer than 36 minutes, the picture froze some time around 36th minute and only the sound continued to play. I have tried several other videos with similar lenghts and all seem to freeze at the same exact point. The player continues to play the sound after picture freezes.
Could someone please help ???
Regards
/Cenk

Hi davidf
Thanks for the information,I must confess that I always use:
http://www.slysoft.com/en/clonedvd-mobile.html
when transferring movies to the N95, but that is just a personal choice!
Happy to have helped forum in a small way with a Support Ratio = 37.0

Problem with upgrade Extension Manager 6.0.4

Problem with upgrade Extension Manager 6.0.4, code error U44M1P7

What version of the Adobe Application Manager are you using? Which operating system are you using?

Problems with multiple idocs in one file ( Inbound file )

HI,
Thanks in Advance for your suggestions.. Highly appreciated.
We have problems with multiple IDocs in one file.
We are using XIB ( Amtrix ) as Middleware to receive the files.
Curretenly When the file contains one IDoc then there is no problem. IDoc is created and everything is ok.
If file contains two IDocs ( for example two messages ORDERS and DELVERY ) then it is creating two IDocs but both IDocs contains ORDERS plus DELIVERY segements information. That is the problem. Some how SAP unable to differentiate the IDocs in the file.. But it knows that how many idocs are there in the file..because it is creating exact number of idocs.
We are using TRFC port ... Do I need to change it to File port..
When we have more than one idoc do we need set any parameter in the file ...

Thanks for the swift response. Always ideas are useful.
As of now , Middleware cannot split the file.
Thing is SAP is creating two Idocs with different message types. Problem is First IDoc contains ORDERS message type but also DELIVERY segments as well. Second IDoc with DELIVERY message tyoe but ORDERS segments as well... This is the problem... I think we are missing some field activation in file for EDIDC record.
As far as I know file port supports the number of IDocs in one file.. Hope TRFC port also supports that

Strange problem with linking to external vob-file

I have a strange problem with linking to external vob-file. I
have created a link using BudApi:
on mouseup
set OK = baOpenFile ( the pathname &
"Files\General\Video\VTS_01_1.VOB", "normal")
end
This code opens mpg-videos correctly, but nothing happens
when I try to open vob-files with the same code. The strangest
thing is that when I change the default program for vob-files to
WinDVD this code works and the file opens, but when I change the
default program to Nero Showtime this code doesn't do anything
(when I open the file 'manually' from the folder, it opens
correctly on Nero Showtime). My client uses Nero Showtime, so I
really would appreciate any help on this one.

temes wrote:
>
quote:
Originally posted by:
Newsgroup User
>> When using Nero Showtime as a default program, the
error code is 31,
>> "There is no application associated with the given
filename".
>
> Which suggests that something has gone wrong with file
associations.
> If
> you double-click one of these files in an Explorer
window does it fire
> up Showtime and open the file?
>
>
> Yes, the file opens correctly in Nero Showtime when
double-clicking
> it in an Explorer. I tried the file associations and
created a
> html-page with a link to the vob-file, and the html-link
opens the
> vob-file correcly with Nero Showtime. My client reported
this
> problem, so it's not just my computer which is having
this problem.
If you open a command prompt, do you get an association
listed like this
example for .txt files:
C:\>assoc .txt
.txt=txtfile
C:\>ftype txtfile
txtfile="D:\Program Files\JGsoft\EditPadLite\EditPadLite.exe"
"%1"
Andrew

Problem with windows not liking any files named prn

I recently found a problem with windows not liking any files
called prn.html, prn.cfm etc etc. If you try and create a file like
prn.html then it will say "File already exists".
I initially thought it was a Cold Fusion error as I was
getting some bizarre error messages when trying to write prn.html
using cffile.
Does anyone know a work around for it?

Hi,
Not only "prn" but also for the terms like "AUX", "NUL" you
can't create any directories or files in Windows because these are
reserved terms with Windows which is meant for some device
drivers...

Problem with Rescue & Recovery

Hi!
I have a X61 running on Vista Business. I am facing 2 problems with Rescue & Recovery:
1. RR tries to run a backup on every bootup even when I schedule it to run Monthly or Never. The program appears not to register the changes to the backup schedule. I upgraded to the latest version of RR, but it didn't help. (Note: Another user posted about the same problem (http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=604) some months back, but his problem hasn't been solved.)
2. Whenever RR tries to perform a backup, I get this error message: "R2R.exe has encountered a problem and needs to close." I downloaded the patch KB917422 but got the following message when I ran the installation pgm: "Could not find any previously installed compliant products on the machine for installing the product."
Will greatly appreciate any advice!
Puckers

First you should try to fix the bad sectors, you can use the following command:
chkdsk c: /f /r

HP Pavilion dv6-6c29wm will not restore from disc that was made with HP recovery Manager

My HP Pavilion dv6-6c29wm will not restore from disc that was made with HP recovery Manager
Running Windows 7 64-bit on 650gb drive.
Error: "The system media does not support this computer. You are not able to restore this system with the media."
I'm about to order the recovery discs from HP and with any luck be able to bring this laptop back to factory conditionn with all the correct partitions and sizes after I format the hard drive.
This question was solved.
View Solution.

Yes our recovery disks will return your unit to the factory state. All the software that came with the unit will be reinstalled. Whatever you added you will have to reinstall.
I work for HP.
Please click the White Kudos star on the left to say thanks.
Please mark Accept As Solution if this resolves your issue.

Please throw me a life-line: Problem with HP Recovery Manager's File backup option

Similar Messages

Maybe you are looking for