Please update Lumia 920 LTE connections issues.

just want to say that this is a wonderful device.
I am having issues with LTE intermittently connecting. I have to reset the phone to correct sometimes.
Will there be a update that addresses this?

To be honest. I have four identical 920's in my house. The other 3 people using them aren't heavy internet/data users. As soon as I used internet connection sharing (works perfectly by the way - also made sure WIFI stayed on with lock screen) my phone no longer connects to LTE as the preferred freq choice. The other phones have never done ICS and they are all constantly on LTE and never switch down. My set is constantly on 3G or 4G. If I travel, and the LTE connection is strong, then the phone does go there but typically not. I believe its a WP8 issue. Please fix because I'd like to appreciate the LTE speed that is offered here.

Similar Messages

Lumia 928 LTE/WiFi issues

I don't know if anyone else is having these problems, but it appears that my 928 only wants to connect to data over LTE unless I turn off the Data Connection in "Cellular" settings or I go into airplane mode with WiFi enabled. While this would be a terrible problem for me if I didn't have unlimited data, it still causes problems for me when my phone is receiving an LTE signal that isn't actually strong enough to transmit data on, but nonetheless shows up. At work, even though I am connected to WiFi all day, I usually don't get email updates because the LTE connection is not strong enough.
Any idea if there will a patch issued? I seem to recall one of the early WP8 lumias having a similar problem, but don't remember which one it was.
Thanks for any help / feedback

I have the exact same issue on my 928, WP 8.0.10327.77. **bleep**!!
It's really irritating to be sitting at home on the couch and to have to restart my phone if I want to use anything data related. It's even more embarassing to have to say to friends "hold on" while I restart my phone to look something up or check FB, whatever. The alternative is to change the setting to "use cellular data instead of wifi for weak wifi connections," despite having perfect wifi strength.
Other than this issue this phone is a gem.

Nokia Lumia 920 loads of issues after Denim update...

Everything functions well, but after updating it to Lumia Denim + Windows Phone 8.1 Update 1 I first got some weird installing issues, then it started randomly crashing, then it worked fine again, of-course it won't back-up as usual (so no hard-resseting for me), and the live folders seem buggy for no reason at all, but for some reason whenever I attempt to create a live folder it takes me 5 minutes and it won't ''accept it''.
Also for some reason there is no ''Hey Cortana'' or maybe this simply isn't for the Nokia Lumia 920.
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Hi, TulaTheQuang. You may try checking if there is any update on the phone system apps by going to Store >... > settings > check for updates and see if these will fix the problem. If not, try rebooting your phone by holding the volume down and power keys at the same time for 10-15 seconds, release and the phone will restart. After this operation, you may need to set the date and time on the phone. Let us know what will be the outcome. For the availability of Hey Cortana, you may refer to this link: Will I get “Hey Cortana” voice activation after Lumia Denim update?. Link is applicable regardless of your region.
Regarding your concern about the calendar, gilesrm74. The feature is currently unsupported on the device, but you may post your concern on this link: windowsphone.uservoice.com as a feature suggestion. And for the availability of Cortana, you may check this link: Full of features: Lumia Denim Update.

Please help, LUMIA 920 won't update.

Hello
First let me say that I've had my NL0920 for six months and love it, but I am really frustrated that even 5 months after Amber came out my phone won't update and even fails updating when I try using other methods that have been discussed here. Please help, this is really frustrating because I don't have any of the Amber goodness and at this rate I know I will also miss the Black update. Even though I love my 920 I fully expected it would be updated fairly constantly as that was one of the main things that were easy to see from the press about Nokia.
I have a Nokia Lumia 920 type RM-821, white (RM-821_lta_lta1_546)
product code 059S1L6,
configuration ID 153556,
Label ID 1232.5957.9200.10211.142,
Application Version 3.3.32
Mobile Operator 000-PR
Accesories Agent 2.6.2.1
Feedback to Nokia 2.5.0.17
Firmware Update Notifier 1.0.1.7
Nokia Share 2.1.2.3
Silent Installer 1.4.1.2
SIM Unlock 1.0.0.5
Software Version 1232.5957.1308.0002
The phone is an unlocked Puerto Rican Country variant and is being used in Panama Central America with the Claro Operator. According to the Global Availability page (http://www.nokia.com/global/support/software-update/wp8-software-update/) the Country variant should already have the amber update available.
When I try checking for phone updates through the Settings menu, it tells me that my phone is up to date, which is obviously not true.
Please help. I love this phone but if it won't upgrade then I am going to have to start looking at something else, because I really hoped I would get the new camera improvements, and the same with the black update.
Moderator's note: We removed the attachment and the phone's IMEI in the message. We also removed some parts of the post that mentions the use of an unauthorized software. Posting this information on the forum is not allowed.

Have just got this convincing answer from Nokia supprt (Australia <3 )
Hi Ridha,
Thank you for contacting the Nokia Careline.
We understand that you would like to know information about the software update availability of your Nokia Lumia 920.
Rollout timings and feature availability vary by phone model. We expect the roll out of the update will be completed by the end of September 2014.
We ask you to be patient, as updates for Nokia Lumia range are always released gradually.
To check the availability of the software update for your Nokia Lumia 920, Please click use the link below:
http://www.nokia.com/global/support/software-update/wp8-software-update/availability-in-latin-americ...
Please feel free to write back to us if you need further assistance with this case. You may also contact one of our friendly Technical Support Executives at 1-300 366 733 from 9am to 5pm, AET, Monday to Friday, closed on national public holidays. For online assistance, please visit ‘Contact us’ at our website http://www.nokia.com/au-en/support/contact/contactus/
Regards,
Francis L.
Nokia Care Representative

Lumia 920 Facebook connection very slow over WiFi ...

Since the Portico update the connection to Facebook both in the People and Me hub as well as in the Facebook app is very slow over WiFi, whilst still good over 4G/LTE (with WiFi off). The connection to the Nokia account also appears to have a similar problem. All other accounts and apps have good speed over both cellular and WiFi connections.
Any ideas anybody?
PS: FYI, a bit more info about the history and context: When I noticed the problem the first time after the update, I tried to solve it by deleting and re-adding my Facebook account on the phone. Unfortunately, that made me lose my Me hub tile, so I decided to do a full reset. That again unfortunately got stuck on the togg wheels, so I restored the phone using Nokia Care Suite with the latest firmware, and restored my accounts, apps and settings from scratch. Everythings seems to work fine now, except the above mentioned Facebook and Nokia account connectivity problem.

Did you somehow solve this problem?
I have the same issue here with my Lumia 920.
However I have already found out that it only applies to my home Wifi. All other Wifi networks i was connecting to did work flawlesly.
I need to note that all other devices on my home network are using facebook without a glitch. Only Lumia has some problems with it.

Nokia Lumia 920 cannot connect to PC "USB not reco...

Hi,
Sorry for sending you a private message but i dont know who else to recur to.
I've a Lumia 920 that is not on warranty any more. (Bought on internet).
I'm from Portugal and the phone came directly from Switzerland.
I cannot connect to my PC. I've tried everything from usb cable, diferrent PC's, different Windows Softwares, even Android Tablet and nothing.
Then I went to my town Nokia Care Store and they tried it did not work also with them. They ended saying to me that they could not solve my problem.
Then I tried with a friend that have an Lumia 920 connecting my L920 to his computer and one more time it did not work.
Finally I talk to private mobile technician that had a new usb internal cable and changed it for me. Also did not work.
I really dont know if the problem is L920 motherboard or any software problem that just dont let me connect to the PC.
I always get the message "USB DEVICE NOT RECOGNIZED".
My only issue is this one because all the rest works perfectly. Even USB charging.
Please help.
Thank you in advance.
Jose Anica

Hi,
A Nokia phone which was intended for sale in any country of the European Union plus Iceland, Norway, Switzerland or Turkey would be covered for two years by the European Limited Warranty which is valid in all of those countries. When you visited Nokia Care, did they check your IMEI against our systems to verify the warranty status of your phone?
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Problems in updating Lumia 920 and installing apps

Hi,
I have had problems with the new (approx. 1 month old) Lumia 920. In the beginning (bout 2 weeks) everything worked fine. Then started synchronization problems with MS account. I was some how able to fix these problems, even they renewed. I thought that the Black update would fix the problems, but the phone did not istalled the update. It started to download the update, but after dowloading 20-50 % of the update the download crashed with some error code. I also had problems to install some apps. App was downloaded to the phone, but duringthe installation the process crashed and reported some error. After one week of trying different kinds of tricks to get the update and installation of apps working I decided to reset the phone to original setting i.e. hard reset. The reset cycle went through fine. i was able to set the MS account and synchronization was working, got e-mail and contacts to the phone. Still the update does not work and now I can not install any apps to the phone. There are over 20 updates waiting, but always the result is the same. App is downloaded to the phone, but during installation the process crashes. I have tried different connections WiFi and mobile data and done the soft reset every now and then. Is there still something I can do myself to try the fix the problem or should I just take the phone to the Nokia Care.

Bro
I would recommend you to check your device thoroughly by Nokia Care Technical team or get it replaced because the problems you have described, unluckily it is a defective device.
KK

Lumia 920 Flash Glare Issue

Hi, I just bought a Lumia 920 but I've noticed a problem while taking pictures in total darkness.
I can clearly see a coloured reflection moving on the screen while the camera tries to focus (with the assist led) and then, that glare, is visible in the saved picture.
Attached there is a picture with this problem.
Do I have a defected phone?
PS
I'm not a photographer, I'm only trying to guess
Solved!
Go to Solution.
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WP_20130310_058_2.jpg ‏2427 KB

hi,
I've made some tests and the results are not good for me.
Currently there isn't any update and I think that this could be a hardware problem.
I'm attaching my current software version info and two pictures taken in the same light conditions but with and without flash.
Tomorrow I will go back to the store, hoping for a replacement as I'm in the first 10 days from the bought.
Could it be an issue with the white model? Or an entire fault batch?
Thanks, good night.
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HERE Drive Beta with Traffic updates Lumia 920

Why can't i use Traffic updates in the HERE Drive + Beta..?? How can see the traffic info while using the navigation on my Lumia 920..?? i had this with my Nokia N8...

I recently got the update to Here Drive+ Beta and now have Here Drive+ with My Commutes. I think the possiblities are fantastic with the My Commutes feature but so far in the Dallas, TX area whenever I start My Commutes is always says "Couldn't update traffic" I have uninstalled and reinstalled the application but it will not show me any traffic updates during my communte.
I recently discovered that if I put the app in 2d mode it will show me traffic updates but as soon as I start My Commutes the traffic information disappears.
Is anyone else experiencing this same issue?
Nokia Lumia 920

Nokia Lumia 920 - Not connecting on MAC OSX 10.6.8

Hello everybody,
I have this problem that alot of people are encounting but it seems having no solutions yet.
I bought my Nokia Lumia 920 a couple days ago, made all the updates alvaible but still I can't connect my phone to my MacBook Pro.
The funny part is that my dropbox application on my mac detect my phone and tries to import my pictures where neither iTunes or Finder are able to recognize my Nokia.
The all support we got is to download a app which is not working for the OSX 10.6.8 and they seem to force us to upgrade to the 10.7 OSX.
It is my right, as a consummer, to choose to OS I want for my laptop and it is to both Windows and Nokia to make their devices compatible to their customers computers.
So here is my call to all Nokia and Windows developpers: Do not ignore us, there is a problem and the first step in order to solve it is to recognize this problem.
The least you can do is to tell us that you are currently working on it because I feel all alone in the dark but I am pretty sure I am not alone and you might loose some clients that are delighted with your phone but really "**bleep**" off the way that they are treated in the process of solving this important problem.
Thank you for your time and comprehension,
I am looking forward some advices from any developpers.
JyCey

I have to raise a different view point. Many users of macs are ordinary, non-techie people, who simply want a machine to do basic things. I know people with very old macs, and they are happily using them for simple purposes. I have 10.6.8, and any upgrade would cost me some money to upgrade parallels. Macs can run for years, and I believe that it is important for equipment to be able to be used for long periods of time, if the user wishes. Also, earlier OS are very commonly unsed in coutries where money and internet is not as available as to many of us.
I also use a mac with XP as I need a small install base for only one PC based software that I occasionally use.
As a developer, I would expect them to look at the actual installed back of OS, and realise that some simple functionality should be backward to existing users. The ability for a phone to connect to earlier OS is something which I did not even think about - I thought it would be automatic. Its also not that difficult to develop.
The forums are awash with frustrated new pruchasers of Lumia phones, suddenly realising that their expected functionality with PC Suite, etc has now gone. Many of those people are very frustrated, and they will pass on their frustrations to others, and sales will be affected.
I have been a Nokia user now for about six years, and I have watched the same frustrations of users, requesting Nolia to develop expected connection, integration, and sync software that other phone manufacturers seem to be able to do. Finally, a reasonable PC Suite version is now developed, but not compatible with Lumia?? Do we have to go through the whole waiting thing again? Why cannot Nokia look at this not as a software problem, but an expected functionality feature.

Windows Phone 10 Technical Preview for Lumia 521 Data Connection Issues.

Hello,
My name is Addiel Gutierrez and i have a question about the data connection issues that i am having for the Lumia 521.
The problem is that the "4G" won't show up, there is no connection, but i can still send messages or call.
My question is
Is there going to be an update of fixing this issue? Or How can i fix this?
Thanks!

same problem on my lumia 520, camera and phone work but no internet apps works, no connection for wifi

Software update Lumia 920 - Problem

today i got a email from nokia that,,they have released software update for lumia 920 ...
but when i go to settings / phne updates, i see no updates available. also i don't see the new options like marking multiple options in people ....
please help me .. i am from india
my phone software version details
Solved!
Go to Solution.
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email.png ‏215 KB

eugene569 wrote:
I got the update email on 27th March 2013...
see the first image, it is showing that after the update i will get new features like select multiple ppl in contacts(people) ...but I can't see that.
No, you have misunderstood the email. It says you will be able to select and send messages to multiple people, not select multiple people in contacts.

Lumia 920 cannot connect to London Underground Vir...

Hi there,
I have never been able to connect to Virgin WiFi in London Underground since I have had my Nokia Lumia 920 since December 2012 (it says "connecting..." for a while, then says that it could reach the network, altough the signal is strong). I used to be able to connect to that network without any problem on Windows Phone 7, using a Samsung Omnia 7 or a Nokia Lumia 800. This has been tested at different stations where Virgin WiFi is available.
OS version: 8.0.10211.204
Firmware revision number: 1232.5951.1249.1018
Note: I'm a an EE customer and I am register for free Virgin WiFi on London Underground. I do not think it's an operator related problem since I cannot even connect to the WiFi network.
Note 2: I have no problem connecting to my home or work wifi.

UPDATE: The mod's edited my post and unfortunately removed some of the explanation of why my connection to the tube wifi has been restored. I didn't mean to cause trouble, mods - sorry! Am I allowed to confirm that manually flashing the most recent 920 UK EE firmware has instantly restored my tube WiFi?
Hi,
Just thought I'd update, if anyone's interested.
Manually flashing the most recent 920 UK EE firmware has restored my tube WIFI connection - the phone connected instantly this morning when I selected Virgin Media. I do, however, seem to have lost the updated 'Storage Checker' option in the Settings menu that appeared with the original OTA update. Still, you win some, you lose some. I use the tube WIFI far more often so I'd rather have that.
It seems that, at least with my phone, every OTA firmware update renders me unable to connect to the tube WIFI. Manually flashing either the same firmware or a different version restores it, but comes with the tedious hassle of losing some settings.
I'll just have to see what happens with the PR2.0 update that's apparently coming in July...
Moderator's Note: This post was edited to remove references to an unauthorized software mentioned. Use of this may cause unforeseen damage to the phone.

IPhone 6 3G & LTE Connectivity issue

We purchased an iPhone 6 the day they were released. My son said the 3G and LTE stopped working about 3 days after getting it. Wifi is still functional. We have tried everything to reset the system and any little work-arounds we have seen. Nothing works. He installed IOS 8.0.2 and we were under the impression that would solve the problem. Nope! Any other ideas as to how to solve this? I'm heading to my Bell store this week for further investigation but it would be great to solve it before then.

Hey there tracturk,
It sounds like the cellular data on your sons iPhone 6 is not functioning properly even after you reset the phone and updated to iOS 8.0.2. I would recommend the troubleshooting in the following article to help resolve the issue with the phone:
iPhone cellular data connection issues
Follow these steps for help with cellular data issues on your iPhone. After performing each step, test to see if your iPhone still has the issue.
Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
Restart your iPhone.
Make sure that your software is up to date:
Check for a Carrier Settings Update: Tap Settings > General > About.
Check for an iOS Software Update: Tap Settings > General > Software Update.
Some updates may require a Wi-Fi connection.
Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Resetting network settings on your device will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
Restore the iPhone as new.
Contact your carrier to:
Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
Verify that there are no account-related blocks.
Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.
If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare.
Thank you for using Apple Support Communities.
Regards,
Sterling

Lumia 920 wrong connectivity status

HI,
my Lumia shows "no connectivity" although connectivity works fine. Research helps only occassionally, restart of the phone seems to work fine - but is tedious for that problem.
Any clue?
Christian Haase

hi mate,
have you checked that you are up to date with all the latest Nokia system app updates frmo the Store, and that your SIM card is cut correctly

Please update Lumia 920 LTE connections issues.

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