Please update you app message (already on app store)

Hi everyone, quick question:
Our app is on the app store.
It's a multi-foilio issue, but only has one issue published (this is our first issue).
I updated a single page of content (via folio builder) and updated the public folio in folio producer. This all seemed to work fine.
When I go back into the app on the iPad, it said 'update available' - so far, so good.
But when I press update, I get this message: "Please update your app. This issue is available for download but requires a newer version of the app. Please update your app from the app store."
When I go to the app store, no available update is showing for the app.
Uninstalling/reinstalling the app results in the same message as above - "please update your app etc"
Any ideas as to how to resolve this?
Thanks
M

Hi there,
It sounds like you may have updated the DPS tools without updating your published application.
Unfortunately, these items are not backwards compatible.  Your new viewer can display folios created using old tools, but your old viewer cannot display folios using the new tools.
The best way to resolve this is to use the Viewer Builder to create an updated version of your branded multi-issue viewer and submit it to Apple.  However, these updates take some time to be approved.
Not sure as to whether you can revert back to the previous version of the folio.  You could re-install InDesign to get down to a lower version of the tools and replace your folio from there to prevent your users from experiencing problem.s

Similar Messages

  • Can you lock messages and other apps now with touch id?

    with ios8 on the iPhone 6, can you lock your messages and other apps with your touch id?

    Here is all we currently know about iOS 8:
    http://www.apple.com/ios/
    We will have to wait until iOS 8 is released to find out anything else.

  • HT204088 Trying to get free apps or already purchased apps but every time I put in my security code it says Invalid help please

    I have a iPod and an iPad and I can't download or buy anything because it says my security code is invalid

    Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
    And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • Apple:please update itunes with ability to disable music store permenanty

    Although I believe you when you say you are not storing data on your users, I still would feel more comfortable not having the music store open unless I open it. I should not be connected to you everytime I open itunes , please include the option to disable this default. I should never be connected to the internet just because I want to listen to my own music.
    Scott Bass

    My issue isn't so much with Apple seeing what songs I'm playing, and it's cool that you can just turn the feature off. After all, I'm a loyal Apple customer who regularly buys songs from iTMS and even computers and stuff from Apple Store (I own 3 Macs, 1 Airport Express, and 1 iPod).
    My concern is this third-party involvement:
    http://since1968.com/article/155/omniture-itunes
    I don't like Apple sending any info of mine to a 3rd party for some nefariously furtive reason, regardless of how well it's legally bulwarked in their EULA.
    G4 AGP Dual 1.2 GHz; Powerbook G4 15-inch; Mac Mini; Airport Express; 3G iPod   Mac OS X (10.3.9)   Trying to upgrade AGP to Tiger...boom!

  • Newsstand, Please update your app

    I just bought a subscription (yearly) to Chelsea FC Magazine.  When I go to download the July issue, it tells me:
    Please update your app (Newsstand) This issue is available for download, but requires a newer version of the app.  Please update you app from the App Store. 
    No update to Newsstand is available?

    Ok. Try giving your iPad a reset. Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot. Maybe rebooting will allow the magazine to see 'hey, it's updated'.

  • App Store not letting me download free games or even let me update apps I already have!

    Ok, so I tried purchasing a item in a game I have (not knowing how much I have in my bank account). App Store denied it so I'm like ok whatever I don't care. Well now whenever I try to download free apps or eve. Update apps I already have the store makes me sign in, and wants me to update my billing information because there was an error with my last purchase because it didn't go through. Ok why is it doing this? It didn't go through I don't care I just wanna update my apps and be able to download free Apps without having to update my information then apple charging for something I don't want anymore.... Can anyone  tell me how to fix this? I already tried removing the card! I don't have a "none" option when I try to remove it so... Yeah

    You must have a valid form of payment on your account even for updates and free apps.

  • HT1338 i have apps to be updated but when i try to update them a message pops out saying "You have updates for other accounts, please sigh in with the other id". Can some one help me how can i still update the same with the new apple id ive created.

    i have apps to be updated but when i try to update them a message pops out saying "You have updates for other accounts, please sigh in with the other id". Can some one help me how can i still update the same with the new apple id ive created. As i dont have the access to the earlier id anymore.

    You cannot. The apps are assigned to that Apple ID and there is nothing you can do to change that. You could choose to download them again with the new Apple ID, any paid apps will need to be purchased again.
    Hope that helps.

  • I have been trying to update my apps on my iphone4 and a message keeps popping up saying "please verify you account" i try to varify my account and it keeps saying that my security code is "invalid" i have the card in my hand and i know its right

    i want to update my apps on my iphone4 and when i go to update them a message keeps popping up saying "sign in to varify your acount" i sign in then it takes me to a billing page i put in all of my billing information and it says security code wrong i i have the Mastercard infront of me every time i try to do this and it tells me that i have an "invalid security code"

    Might be an address formatting issue with your iTunes account records.  See http://support.apple.com/kb/TS1646.

  • HT1338 App Store updates:  Repeated Error message saying I must sign in, though I already did.  , I click on update, Error message that I need to sign in to the same account I already signed in.

    App Store updates:  I sign in, my password is accepted, I click on update, and still get the error message that I need to sign in to the same account I already signed in at.  What do I have to do to get my app updates?

    Please try each of the following steps you haven't already taken, until the issue is resolved. After each step, relaunch the App Store and try again.
    1. Follow the instructions in the Apple Support article linked below:
    Mac App Store: Cannot update App Store purchases or updates do not seem available
    2. If any App Store purchases were made under a different Apple ID, or if the bundled iLife applications were accepted under a different ID, sign in to the App Store with that ID to update.
    3. Alternatively, delete the probem applications and re-download them with the ID you're using now. If you haven't already purchased them with that ID, you'll have to do that first, because purchases can't be transferred from one account to another.
    4. Select the Purchased tab in the App Store window. If you see an item in the list marked "You have 3 apps to accept," click Accept.
    5. Triple-click the line below to select it:
    /Library/Caches/com.apple.appstore/adoption.plist
    Right-click or control-click the highlighted line and select
    Services ▹ Reveal
    from the contextual menu. A Finder window may open with a file selected. If it does, delete the selected file. You may be prompted for your login password.
    Then repeat step 4.
    6. Select
    Store ▹ View My Account
    from the App Store menu bar, then select View hidden purchases. If you're trying to update any hidden purchases, unhide them.
    7. Launch iTunes and select
    Store ▹ Authorize This Computer
    from the menu bar.
    8. If you've moved any App Store apps out of the applications folder, or into a subfolder, put them back. Never move or copy those applications.
    9. Contact Account and Billing Support on this page:
    Apple - Mac App Store - Contact Support

  • Whenever I updated or downloaded a new app from the App Store, a message appears saying:   "Account Not In This Store Your account is not valid for use in the U.S. store. You must switch to the Swedish. store before purchasing."   I made some research onl

    Whenever I updated or downloaded a new app from the App Store, a message appears saying:
    "Account Not In This Store
    Your account is not valid for use in the U.S. store. You must switch to the Swedish. store before purchasing."
    I made some research online and asked a few of my friends with the same problem. All they did was sign out of iTunes from settings>iTunes & App Stores or from the App Store itself and signed back in. It worked for many of them but not with my iPhone 4s. It really does get on my nerves to always sign out and back in to the App Store as it sometimes works and allows me to update and download or most of the time it doesnt.
    When viewing my Apple ID account on my iPhone (after entering the password) it either views my account or says:
    "This Apple ID is only valid for purchases in the U.S. iTunes Store. You will be switched to that Store. Try your purchase again."
    So I press on OK then either switches me to the App Store app of its choice, or says "Cannot connect to iTunes Store".
    I tried restoring iOS6 hoping it was a bad installation, but i still have the same problem.
    Can anyone help me please?
    Arian

    Are you sure your AppleID is NOT tied to the US store? If you are trying to buy an app from the Swedish store you will be unable to do that. Some apps are only available on certain stores. That is why you get the "Cannot connect to the iTunes store" message when trying to buy that app. Your updates are being done from the US store ; thats why you can update sometimes and sometimes not.
    If you keep encountering problems contact iTunes support. They will help you sort it out.

  • Hi, I still use an iPhone 4, ever since my recent update of iOS I cannot purchase apps from the App Store, and a message keeps appearing saying that, 'this item cannot be purchased from the US store, and please switch to the Malaysia store''.

    I keep getting this message when I try to update my apps and when trying to purchase new apps from the App Store. I checked my iTunes ID and it turns out that the country shown there is the one that I am actually living in. And it is the same as my billing address, but when I tried to update my apps again, I keep getting this message, 'you are not eligible for purchase of this item from the US store, please switch to the Malaysia store'. How do I solve this issue.
    Besides ever since I updated my phone iOS it has started misbehaving, quite irritably at times. Dropped calls, slow typing, apps open very slowly, apps cannot be updated with prompts coming up like, this app cannot be updated now, please try again. I had to delete quite a few apps and reinstall them again. I had a trouble free experience with this phone till now, but is apple losing its magic. 

    Thanks too all the people who responded. . . . (noone)
    Got it sorted though. Seems that Apple has issues with multiple apple id's.
    Seems i had to somehow remember and use the original id i had when i first bought my 1st iPhone. . . .
    Even after that it was extremely hard to get my apps back on my PC.
    If anyone else has the same problem. . . .email Apple. Cya.

  • The Mrs. and I are receiving "The iTunes Store is unable to process purchases at this time. Please try again later." message whenever we try to update apps or purchase new apps. This is on two separate iPhone4's running 4.3.3

    I haven't updated the iOS this week because I'm still working on resolving a separate issue, syncing playlists back to iTunes from the iPhone after a Snow Leopard restore.
    FWIW-- The Mac Store on my MacBook also returns a similar error message when I try to update pixelmator and evernote. I get "The iTunes Store is unable to process purchases at this time.  Credit card processing is temporarily unavailable. You may continue to browse the store. Please try to make your purchase later."
    After that error in the Mac Store, I immediately get the following error message: "We Could Not Complete Your Request.  There was an error in the App Store. Please try again later. (100)"

    Try contacting iTunes via email to check if there is an issue with the account. go to apple.com/support/itunes
    Click on iTunes Store account and billing and select inquiries. On the right side click on "email us".
    Before doing that trying viewing your account information first. Open the iTunes on you mac, look at the menu and select store and select view my account. Try removing the card (this is only applicable if you don't have a pending charges with iTunes) and hit done. Sign out, quit iTunes and sign back in and try updating the apps again.

  • Customize "Please update your app from the App Store" message

    Please add the possibility to customize/change this message for the branded adobe viewer to include direct link to the app:
    "Please update your app
    This issue is available for download,
    but requires a newer version of the
    app. Please update your app from
    the App Store."
    Thank you,
    Gennady!

    Himanshu,
    This just happened to me today with the Adobe Content Viewer and a v22 published app.  I updated a folio which was created a while back that was set to "Unspecified" for Viewer Version.  It was created originally with pre v20 tools.  In both the ACV and a published app this folio showed that "Please update your app..." message when trying to download/view the updated version of the folio.  When I got the first update message I was viewing the folio, then I affirmed that I wanted to download the update so it took me to the library view.  After trying to initiate the download/update it shows the "please update" error message.  I tapped "OK" and then it let me download and view the updated folio.  Basically it's showing an error message that doesn't apply.  We know it isn't a v23 folio trying to be viewed by a v22 app because my folio version is not even v20, and also because it still lets me download/view the update after it gives the warning.  When I've made the mistake of trying to view a newer folio with an older viewer in the past it doesn't let me download/view the new folio, it just gives the error message.  Every time I've observed this false error message I've been viewing a folio when I got the initial alert that an updated folio is available.  This may or may not be significant/relevant.
    Andrew

  • I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

    I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

    Is there any sort of error message on the payment details screen on your account ? If not then if you enter your card's security code does that trigger an error message ?

  • One of my apps won't update. A message comes up saying "The item you tried to buy is no longer available", but when I open the app, it works.

    I looked at my iphone 4 and I had two apps that needed to be updated. I pressed "Update All", but only one of them updated. The other, which is the HauteLook app, didn't, and has the little red 1 on my app store application. When I open the app store, it says it needs to be updated. When I press update or update all, the little bar shows up, then a message comes up saying "The item you tried to buy is no longer avaliable". I pressed ok, and it still says it has to be updated. I have opened the app and used it, so it's not broken. I have turned off my phone and turned it back on, and the notification that I need to update it is still there. I have tried restarting my phone, and it's still there. I have also tried plugging my phone into my computer to see if the update shows up iTunes, but it doesn't. I have had my phone for almost 2 years and this has never happened to me before. I did just recently get the IOS 6 update, but since having it, I have had to update apps and never got this message until now. If anyone has any idea how to fix this I would really appericate the help!

    I suggest trying the update again after an hour or two.  Sometimes, the notice that an update is available comes an hour or two before the developers actually sends the revised app out to be downloaded.

Maybe you are looking for