"Please update your app" error

Hello,
The second issue of our free subscription app just became available on iTunes. However, when you tap to download the new issue, it says:
Please update your app
This issue is available for download, but requires a newer version of the app. Please update your app from the App Store.
Any clue why this would happen? I didn't run any updates on the app - just added a new folio. Also, no update are showing up available in the App Store anyway. Does this have anything to do with the new iOS issues?
Thanks!
Darin

So, I've updated the app without any apparent problems, but now the new folio still isn't showing up. I resaved both renditions of the app as 25v folios and updating them in the folio producer, but they never appeared in the store. I then unpublished the folios and then published them again, but still nothing. Any idea as what I might have done incorrectly?

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Customize "Please update your app from the App Store" message

Please add the possibility to customize/change this message for the branded adobe viewer to include direct link to the app:
"Please update your app
This issue is available for download,
but requires a newer version of the
app. Please update your app from
the App Store."
Thank you,
Gennady!

Himanshu,
This just happened to me today with the Adobe Content Viewer and a v22 published app. I updated a folio which was created a while back that was set to "Unspecified" for Viewer Version. It was created originally with pre v20 tools. In both the ACV and a published app this folio showed that "Please update your app..." message when trying to download/view the updated version of the folio. When I got the first update message I was viewing the folio, then I affirmed that I wanted to download the update so it took me to the library view. After trying to initiate the download/update it shows the "please update" error message. I tapped "OK" and then it let me download and view the updated folio. Basically it's showing an error message that doesn't apply. We know it isn't a v23 folio trying to be viewed by a v22 app because my folio version is not even v20, and also because it still lets me download/view the update after it gives the warning. When I've made the mistake of trying to view a newer folio with an older viewer in the past it doesn't let me download/view the new folio, it just gives the error message. Every time I've observed this false error message I've been viewing a folio when I got the initial alert that an updated folio is available. This may or may not be significant/relevant.
Andrew

Please update your app from the App Store

Hi,
Is it possible to customize/change this message for the branded adobe viewer to include direct link to the app, please:
"Please update your app
This issue is available for download,
but requires a newer version of the
app. Please update your app from
the App Store."
Thank you,
Gennady!

Himanshu,
This just happened to me today with the Adobe Content Viewer and a v22 published app. I updated a folio which was created a while back that was set to "Unspecified" for Viewer Version. It was created originally with pre v20 tools. In both the ACV and a published app this folio showed that "Please update your app..." message when trying to download/view the updated version of the folio. When I got the first update message I was viewing the folio, then I affirmed that I wanted to download the update so it took me to the library view. After trying to initiate the download/update it shows the "please update" error message. I tapped "OK" and then it let me download and view the updated folio. Basically it's showing an error message that doesn't apply. We know it isn't a v23 folio trying to be viewed by a v22 app because my folio version is not even v20, and also because it still lets me download/view the update after it gives the warning. When I've made the mistake of trying to view a newer folio with an older viewer in the past it doesn't let me download/view the new folio, it just gives the error message. Every time I've observed this false error message I've been viewing a folio when I got the initial alert that an updated folio is available. This may or may not be significant/relevant.
Andrew

"Please update your App"

Hi there.
I got this massage, om my ipad in the Adobe viewer - after updating the software from the DPS homepage.
"Please update your App
This issue is available for download but requires a newer version of the app. Please update your app from the App store"
This Adobe Viewer is not ready now at itunes. So i installe version 1.7 from 11/15/2011 from the Adobe Download site.
Now the Folie Builder say "An update is required to use Folio Builder. Please click here to download the Folio Producer tools."
So my question is : Will it be posible to create Folies that work and how do i get around the "An update is required" ?
Tonny

Thanks Bob. It's just upsetting, in that I've done my work, finished
everything on time, only to be let down by technology at the end, and also,
the advertising clients don't make life very easy, which in turn means the
sales people are standing over me. I've lost a day n the other publication
due next week, so I've just lost my weekend. It's also embarrassing because
I can't work out the problem, so I can't fix it.
Thanks for helping me today Bob.
I just tried the whole process from scratch and was unsuccessful. I'll be in
over the weekend to catch up on my other work, so I'll maybe try everything
again, again.
The link you sent through says "Page not found".
From: Bob Bringhurst - Adobe <[email protected]>
Reply-To: <[email protected]>
Date: Fri, 03 Feb 2012 01:21:49 -0700
To: Production <[email protected]>
Subject: "Please update your App"
Re: "Please update your App"
created by Bob Bringhurst - Adobe
<http://forums.adobe.com/people/BobBringhurst-+Adobe> in Digital
Publishing Suite - View the full discussion
<http://forums.adobe.com/message/4183184#4183184>
Yes, sorry this is so difficult. There are plans to simplify this process.
For background details, you may want to see this article:
http://blogs.adobe.com/indesigndocs/2011/12/understanding-dps-tool-ver
sions.html
<http://blogs.adobe.com/indesigndocs/2011/12/understanding-dps-tool-versions
.html>
Replies to this message go to everyone subscribed to this thread, not
directly to the person who posted the message. To post a reply, either reply
to this email or visit the message page:
http://forums.adobe.com/message/4183184#4183184 To unsubscribe from this
thread, please visit the message page at
http://forums.adobe.com/message/4183184#4183184. In the Actions box on the
right, click the Stop Email Notifications link. Start a new discussion in
Digital Publishing Suite by email
<mailto:[email protected]> or at Adobe Forums
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Type=14&container=4531> For more information about maintaining your forum
email notifications please go to
http://forums.adobe.com/message/2936746#2936746.

Newsstand, Please update your app

I just bought a subscription (yearly) to Chelsea FC Magazine. When I go to download the July issue, it tells me:
Please update your app (Newsstand) This issue is available for download, but requires a newer version of the app. Please update you app from the App Store.
No update to Newsstand is available?

Ok. Try giving your iPad a reset. Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot. Maybe rebooting will allow the magazine to see 'hey, it's updated'.

Error: Pls update your app

Hello!
We would like to know why there is a pop up error on our iPad.
"Please update your app. This issue is available for download, but requires a newer version of the app.
Please update your app from the App Store".
We checked the updates on the app store, but no adobe updates.
Our dps viewer builder is ver. 19.
Do we need or is it safe to update our viewer to ver. 20?
Thanks.

Is this an Adobe Content Viewer alert or an app that you've published? If it's one you published and you've updated to the v20 tools then you have to update the app to v20.
Bob

Please update you app message (already on app store)

Hi everyone, quick question:
Our app is on the app store.
It's a multi-foilio issue, but only has one issue published (this is our first issue).
I updated a single page of content (via folio builder) and updated the public folio in folio producer. This all seemed to work fine.
When I go back into the app on the iPad, it said 'update available' - so far, so good.
But when I press update, I get this message: "Please update your app. This issue is available for download but requires a newer version of the app. Please update your app from the app store."
When I go to the app store, no available update is showing for the app.
Uninstalling/reinstalling the app results in the same message as above - "please update your app etc"
Any ideas as to how to resolve this?
Thanks
M

Hi there,
It sounds like you may have updated the DPS tools without updating your published application.
Unfortunately, these items are not backwards compatible. Your new viewer can display folios created using old tools, but your old viewer cannot display folios using the new tools.
The best way to resolve this is to use the Viewer Builder to create an updated version of your branded multi-issue viewer and submit it to Apple. However, these updates take some time to be approved.
Not sure as to whether you can revert back to the previous version of the folio. You could re-install InDesign to get down to a lower version of the tools and replace your folio from there to prevent your users from experiencing problem.s

I tried downloading an app as per usual and the message 'There is a billing problem with a previous purchase. Please update your payment info' appeared. Everything in regards to my payment info is correct. What's going on? Help me!

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Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

I have purchased appe. now, when i instaling or updating free apps, this massage is appearing: there is a billing problem with a previous purchase. please update your payment method.

i have purchased appe. now, when i instaling or updating free apps, this massage is appearing: there is a billing problem with a previous purchase. please update your payment method.

Hi there ebadkowsar,
I would recommend taking a look at the information found in the article below if you are having issues with your iTunes Billinb information.
Pay an unpaid balance in the iTunes Store
-Griff W.

HT1848 I don't know if you all realize but iTunes has been updated more than five times so can you please update your information on how to transfer apps form a IOS device to iTunes please

I don't know if you all realize but iTunes has been updated more than five times so can you please update your information on how to transfer apps form a IOS device to iTunes please

Please be aware that you are not communicating with Apple when you post in these forums. Most of the people who will reply to your posts are, like me, your fellow users.
As to your comment, I don't know what it is you're referring to, but if you believe a support article is incorrect, you can tell Apple about it here:
https://ssl.apple.com/support/feedback/
Regards.

Hi, Can anyone encounter the problem that you couldn't update your apps from Mac book pro??

Hi, Can anyone encounter the problem that you couldn't update your apps from Mac book pro??
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yeah...
i did that but it didn't work.
Every times, i click on the software updates, software updates dialog box is popping up and
checking for new updates.
After that, acknowledged me whether i want to update or not.
once, i click on "install".
it appears following message.
"A network error has occurred. Check your Internet connection, and then try again."
i totally can access to Internet as i can browser all the websites.
Please help me, is it a "virus" or "malware" causing my mac?.
i just changed a new mac recently and having this problem

Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.

I have administrator rights to the computer. The drivers are up to date. But I am still getting the error message "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again" when opening Premier Pro CS5.5. This appears to have happed after I upgraded to Mac OS 10.10.2.
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Hi Stan.
I had the same problem as you did though I am using Adobe CC. I saw nobody replied to you so perhaps my eventual success on my later version may have applications to the error on your version.
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Let me know if this works.
Cheers and good luck

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We were unable to authorize your payment card for this purchase. Please update your billing info.

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Hello
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"Please update your app" error

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