"Please update your billing information"

Hi,
I have had a problem all day with my CC & CS6 apps where everytime I try to open them i get the "Please update your billing information" box.
I can now not open any of my apps and in turn missed 2 deadlines today. This is not a problem with my card as I can see in my transaction history that my latest payment came out of my account today.
I have been online on chat to tech support with no help.
Would really appreciate some help.
B

Hi David,
I have still been getting the same behaviour. I was on the phone to tech support who were very helpful but couldn't find the source of the problem either.
I am currently re-installing my CC apps as a last resort.
Just to note here that the issue I have is probably different than the others with similar symptoms, because my account/billing has been confirmed as fine and my account is being charged.
Thanks a million

Similar Messages

Error when Submitting book - Please review your billing information

I get the following error message when I submit a book for printing:
Your account information has changed.
Please review your billing information and approve it.
I went here to review my order status but I did not have any orders:
https://mercury.apple.com/WebObjects/OrderStatus
I reviewed my billing information on the web located here:
https://myinfo.apple.com
And it is correct
Any thoughts?

I got the following information from apple - following this fixed my problem:
1. Visit http://myinfo.apple.com and choose your country and preferred language from the pop-up menus. Then log in using your Apple ID and password.
2. Click Address Book on the left. If you see any blank addresses under Shipping Addresses, make the visible address your default, and then delete the blank address.
3. Click Phone Numbers on the left, delete all phone numbers, and save your changes. When you successfully place an iPhoto order, your phone number will be copied from iPhoto to My Info.
4. Check Apple ID, Email, Subscriptions, and Contact Prefs and make any necessary corrections. Save your changes.
5. Now open iPhoto.
6. Select a photo and choose Order Prints from the Share menu.
7. Click Account Info and sign in using your Apple ID and password. If you are unable to log in, try changing your password in My Info using the directions in step 1 above. Then return to step 6 and try again.
8. Click Edit Shipping and choose Add New Address from the Address pop-up menu.
9. Add the desired address into the fields, making sure to create a new label, such as "Home." Then select "Make this my default address" and click OK.
10. Now delete any other addresses listed by selecting them and clicking the Delete This Address button. You should now have only your default "Home" shipping address left.
You should now be able to submit your iPhoto order successfully. If the difficulty persists, please reply to give me the exact error message you see. I will do my best to help you resolve the issue. Thank you for your patience.

Please review your billing information and approve it

PLEASE help me before I pull out my hair! I have a photo book I've created in iPhoto 09. It's ready to be ordered (in-time for Christmas!) and no matter what I do, it comes back with a "please review your billing information and approve it". There are two things in this repeated (at least 20 times) process that I find interesting 1) every time I re-enter my account info, it says I have an invalid city, state zip code combination and 2) when I try to check out my preferences in iPhoto it freezes up (spinning beach ball) and I have to force quit. Here's what I've done already:
1. restarted iPhoto
2. restarted computer
3. re-entered billing information in apple store
4. enabled one-click purchasing and express checkout options in apple store
5. trashed iPhoto preferences
6. deleted my keychain preferences
7. re-entered account info in iPhoto
8. double-checked that I choose United State
9. Changed credit cards and tried all the above over again
I'm out of ideas. Someone PLEASE help me figure out what is going on!

every time I re-enter my account info, it says I have an invalid city, state zip code combination
The zip code error suggests you are ordering from an Apple Print Products Store in the wrong country. Your Billing Address, Shipping Address, Credit Card, Apple ID must all be valid in the same country as the Apple Store is you are ordering from. Is the region setting in your System Preferences > Language & Region the same as the country of your Billing Address and Shipping Address?

Book Error: "Please review your billing information and approve it."

Hi, I'm trying to purchase a book I created. It's 34 pages, with as many RAW images. The whole process seems to go fine until the end, when it spits out a dialog saying my account settings have changed, "Please review your billing information and approve it."
I have erased and reset my account with different credit cards with no change. This is incredibly frustrating, and this is intended as a Christmas present, so I really need to resolve this. I've spent several hours on it already and need some help here in resolving it.

Success! I figured it out and just got it to go through! The fix was to set my billing preference to "express." It was set to standard, and I kept manually changing it to express in the order to get here faster. Apple might want to make a note of this so their customers don't get frustrated when they try to spend lots of money with Apple. Also, phone support for people struggling and pleading to spend money probably makes good business sense in this economy.

TS3297 I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont ne

I Cannot update or purchase from itunes because of this error " We were unable to authorize your payment card for this purchase please update your billing info " this error is beacuse my brother tried to purchase some game worth 38$ which i dont need it and i want to report a problem for this issue and able to get update my apps

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

Dear Customer, It hase come to our attention that your account billing Information records are out of date. That requires you to update your Billing Information. Failure to update your records will result in account termination records... Click on

Dear Customer,
It hase come to our attention that your account billing Information records are out of date. That requires you to update your Billing Information. Failure to update your records will result in account termination records...
Click on the reference link below and enter your login Information on the following page to confirm your Billing Information records..
Verify Now >
Wondering why you got this email?
It's sent when someone adds or changes a contact email address for an Apple ID account. If you didn't do this, don't worry. Your email address cannot be used as a contact address for an Apple ID without your verification.
For more information, see our frequently asked questions.
Thanks,
Apple Customer Support
TM and copyright Â© 2014 Apple Inc. Apple Sales International, Hollyhill Industrial Estate, Cork, Ireland. Company Registration number: 15719. VAT number: IE6554690W.
All Rights Reserved / Keep Informed / Privacy Policy / My Apple ID
Anyone else get this today?
And yep i know this message doesn't go here however the ability to post in general postings to most viewers is lost to me in the ridicules way apple setup there support

It's phishing. Forward it to [email protected] and then delete it.
(118880)

We were unable to authorize your payment card for this purchase. Please update your billing info.

we were unable to authorize your payment card for this purchase. Please update your billing info.
I am currently on holiday and do not have access to my credit cards security code can i update it when i get back from holiday?

Hello
thank you for your reply
However now i have another problem, it seems that my account has been charged by apple through a app purchase despite my credit card details not being complete
i went to reportaproblem but the 'i would like to cancel this purchase' option is not here'

TS2446 Error:there is a billing problem with your previous purchase please check your billing information.i have checked all my information and all the things are wright

Error::There is a billing problem with your previous purchase please check your billing information

Ask for assistance:
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action

Error message: "Please review your billing information and approve it"

I keep getting this message and I'm pulling my hair out. It says my account information has changed. My account information changed because I was having trouble ordering a book when iPhoto suddenly decided to decline my credit card even though I had just successfully used it moments before on a different book. So I re-entered my billing information. It is identical to what I had before. So then I get this message saying my billing info has changed and please review it and approve it. So I click okay but it doesn't actually take me anywhere. So I click on Account Info, look at the info and it's all correct, there's nothing to change. So I click okay and try again. Then it says to enter a valid security code. I go back and re-enter my security code. Then I get a message saying "Please enter a valid security code." AAAAARRRRRGGGGHHHHH!

Check with Apple at:
http://www.apple.com/feedback/iphoto.html
http://www.apple.com/support/iphoto/customerservice/orderbooks/
One of those should get you some help.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've created an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 08 libraries and Leopard. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

Please check your billing information.

I have updated my credit card, and I am sure all my information is correct, but the pop-up keeps running the countdown. Can a staff member please resolve this issue for me?

Try contacting Adobe support thru chat...
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Billing issue."Please check your billing information"

I have a billing issue. This is a persistent problem. I have a pop up window that says that Adobe has a problem with my payment. I go to my account and everything looks fine. I called before and was told that it was fixed and that will not happen again. Well, it did happen again. I will like to talk with a person in charge of billing. I this became beyond annoying. Please see attached document.

Check your transaction history and see if the payments have been going through ok or not--don't post any specific account details, here, because this is a public forum that anyone can read:
https://creative.adobe.com/#account/plans
If this has any bearing on the situation, there was a security breach at Adobe back a month or two, ago, and as a result Adobe apparently reported all the millions of credit-card/debits cards as possibly compromised to the issuing banks, and as a result you may have received a new credit or debug card, which could make the old one invalid.
Regardless of what your transaction history shows, I'd get on a chat session with someone at support and see what you can get accomplished--even if they promised something that didn't materialize, last time. Click the yellow Chat Now button on this page:
http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

Unable to update by billing information and credit card info

Hello,
I urgently need to download a business application and I had not been able to change my credit card type to be use in my apple iphone. I does not have the credit card that I had been using in my previous iphones and I want to change it but the message that the iphone is indicating that the info does not match my bank records.
Please let me know, what I can do to solve the problem asap.
Regards,
Sheyssa

Hello Sheyssa,
Thank you for the details of the issue you are experiencing when trying to update your billing information associated with your Apple ID. Many times this is caused by a formatting error:
When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message stating that your credit card's security code isn't valid or that your zip code does not match your bank's records.
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
I recommend following the steps below:
You can verify and/or modify your billing address by following these instructions:
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT5622 The error message "your billing information has changed. verify account information to complete my purchase" I have done so but it is still not letting me complete my purchase. Help!

"Please review your billing information and approve it" This message shows up when I try to order prints. I did review my account and all is well. There is no way to get past the error message to complete my order.

Go back and re-enter all of your billing information, including the billing address. If that doesn't help try changing the Print Products Storte in iPhoto's Advanced preference pane, reboot, change it back to your country and try again.
OT

Unable to update my billing information

I have attempted to update my billing information 3 times and it is not allowing me to.

You'll have to update your billing information. This article explains how: http://support.apple.com/kb/ht1918.

Becouse of expire of credit card I updated billing information by providing data of new credit card but system just says "We're sorry, the billing information on file could not be used for this payment. Please update your information.". What exactly is wr

Becouse of expire of credit card I updated billing information by providing data of new credit card but system just says "We're sorry, the billing information on file could not be used for this payment. Please update your information.". What exactly is wrong?

Are you 100% sure that every detail of your information is the same in each place?
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html

"Please update your billing information"

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