PLEASE VERIZON HELP ME

We need to get our phone receipt-- which is NOT in receipts and documents.  When I spoke to customer service after being on hold forever they could not help me but just said they can maybe locate and MAIL me a receipt in 5-7 days.  WHAT???????  Anywhere else emails receipt the minute purchase is made-- Verizon can't locate mine and has to MAIL It.   They hit my credit card immediately so where the hell is the receipt???????  If not in today we do not get corporate reimbursement.  I think I should return the $600 phone I just bought!!!!!!!!!!!!

They won't help me either and robbed me of $60. Talk about taking advantage of the elderly who doesn't have a clue about all this stuff.
For weeks I had been trying to activate a  jet pack and no one seemed to know how to do it. (Maybe and older model of jet pack)? Than after much frustration and numerous calls to Verizon, someone finally tells me I have to go with prepaid for that certain device and promised me he could get my device up and running. He told me the plans and I chose the so much for $60 and gave him my debit/credit card #. The darn thing still didn't work. Kept saying I didn't have a data plan associated with it. So I called Verizon (money was on hold at my bank). She promised to do a refund and I would have my money back in my bank account in 24 to 48 hours. So thinking they wouldn't even withdraw the money, I was ok. 2 days later, the money is taken out. So I called and talked to prepaid. Oh mam, we are sorry, but we can't refund your money, you have to use the data  up.  Well how the hell do I do that when they can't get the device working.???? Well, sorry mam but that's what you have to do. I said ok, fine can you release the money for a 2 year contract. No mam we can't do that, you have to use this up .
Well, I got to thinking, I do have another device, maybe this one isn't any good (defected) and I can switch the sim card to that one and I tried getting online with that. Once again, no data plan associated with the device. So I am on the phone again for about the 50th time.
They said there is no data plan associated with this account. NO!!! Well what the hell did you take my $60 for than if I wasn't buying a plan????  Than she tells me the reason I can't get online with the device is because its not a prepaid device. Ok that, refund my money. Sorry mam we can't do that..Only thing she suggest is that I purchase a prepaid device??? I am so frustrated!!!  How can they get away with this?? Are they all not associated with one another?? Why can't they just put the $60 towards a 2 year contract??
Oh yeah, at one point I was told I would have to go to the store I paid the money to, to get my refund. Where is that, I did it on the phone. California he says. Yeah ok, I will get right on that, I live in Michigan, you blooming frig gen idiot!!
I think Verizon is full of nothing but ******!!!

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