PLEASEEE HELP ME! "serious error has occured" and now it wont open
So I have been working on a video for youtube, and as always Adobe being a peice of crap shuts down every 5 minutes or so when I am doing a lot of effects or text, but pretty much it doesn't bother me anymore. Until last night I had been working on a project (it is saved because I click the save button every minute or so) and it said " a serious error has occured and we shut down immediatly, your project will try to be saved" or something like that. It has done this once or twice before so I was just going to open it back up. But now when I go to open it it does the little "im loading thing" for like 2 seconds then doesn't do anything..I gave it time to see if that would help. no. I also tried opening it up from another spot (not the desktop) but from my documents/adobe/4.0/ then my project, does it work? no. I am sooooo mad at it since I have had so many issues with other movie makers and other computers recently being soo stupid like this. and I thought this one was actually gonna work. but no. BTW it is Adobe Premiere Elements 4.0, if that helps. If ANYONE can give me a suggestion that DOES NOT involved rebooting and losing my current project which has taken me SEVERAL HOURS of VERYY specific effects almost down to a different one every second please tell me....and I would be DEVISTATED if it was gone! So pleaseeeeeeeeeeee help me if you can. Thanks so much.
-Emma_5
If it's a piece of crap, why are you trying to fix it?
Otherwise, how about telling us more about your system. Like which operating system you're using, how fast your processor is and how much free, defragmetned space is on your C drive?
Also, what kind of camcorder did your video come from and how did you get it into your computer? Which project settings did you select when you set up your Premiere Elements project?
Version 4 was a very stable build. But we can try to figure out what's up with your system if you give us some details.
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Premiere keeps quitting after start up, "a serious error has occured and needs to shut down" ?
Hi there, I've been cutting a job over the last week and recently PP has been quitting and I get "a serious error has occured and pp needs to shut down".
I've reinstalled pp and to no avail.
even with new projects the same happens.
I have a crash report if that helps.Hi corey maynard films,
Thanks for sharing the crash report, I have checked and found that you have two cards
1. Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
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and let us know if this fix the issue.
Thanks,
Sandeep -
Anyone who can help me fix this? Thanks.
I should add that I tried deleting the files under preferences under appdata and that I'm on Windows 7.
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HELP!!!
Try DFU mode:
Plug your device into your computer.
Turn off the device.
Hold the Power button for 3 seconds
Hold the Home button without releasing the Power button for 10 seconds
Release the Power Button but keep holding the Home button
Keep holding the Home button until you are alerted by iTunes saying that it has detected a device in Recovery Mode
NOTE: Make sure the device screen is blank and no logos are present -
Sorry a serious error has occurred
I am trying to open a wip project and I get the message 'Sorry a serious error has occurred' and Premier pro attempts to save the project.
This happens on every version of the project and every autosave version. I then tried to import one of those projects into a new project and got the same error. I then created a new project and tried to use the files that the previous project was editing and every time I import a file I get the same error.
The files all play on QT and are in Prores format. They all imported and worked in premier pro previously.
Any ideas?
SteveHi theendisnye,
Are you using any external drive as a media drive. If yes, then try the internal drive and move the assets to the internal drive and check. If this doesn't help then try uninstalling and reinstalling the program again and update it to the latest updates.
Regards,
Vinay -
I'm running a 2013 iMac i7 with NVIDIA GeForce GTX 780M 4096mb. 24Gb ram. Latest update of Premiere Pro CC. My sequence is 23 minutes long, XDCAM EX. Most of my footage is Sony AVCHD.
When I attempt to export the entire sequence, it will go approx 75% and then stop, giving the error box: "A serious error has occurred and Premiere must shut down, we will attempt to save your project..."
This happens whether the sequence is entirely preview-rendered or not, and no matter the settings in the export window. However, if I mark the sequence and export it in 2 pieces, both sides of the sequence will export.
I have uninstalled and reinstalled Premiere, tried making new projects, imported the sequence, trashed the render files and media cache, trashed QT plugins, removed filters from clips... no solutions yet.
General response of Premiere seems to be generally slower than usual as well, and this problem has only recently started. I haven't needed to export my project for a couple weeks, so I'm not sure when exactly it may have started.
Below is the error report, I hope someone is able to help me with this... thank you.
Process: Adobe Premiere Pro CC [1600]
Path: /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Identifier: com.adobe.AdobePremierePro
Version: 7.2.2 (7.2.2)
Code Type: X86-64 (Native)
Parent Process: launchd [200]
Responsible: Adobe Premiere Pro CC [1600]
User ID: 503
Date/Time: 2014-05-05 19:36:19.861 -0400
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: 4D877ADB-C93F-9E89-9DFC-8B32EE1F7623
Crashed Thread: 35 Dispatch queue: opencl_runtime
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
VM Regions Near 0x8:
-->
__TEXT 0000000100000000-0000000100003000 [ 12K] r-x/rwx SM=COW /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.adobe.dvacore.framework 0x000000010037e69b boost::condition_variable::wait(boost::unique_lock<boost::mutex>&) + 75
3 com.adobe.dvacore.framework 0x000000010037e3a7 boost::barrier::wait() + 103
4 com.adobe.dvacore.framework 0x000000010037e2a3 dvacore::threads::SyncPoint::Wait() + 35
5 com.adobe.dvacore.framework 0x0000000100384123 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::Flush() + 483
6 com.adobe.ExporterHost.framework 0x0000000105292798 ML::Exporter::Abort() + 168
7 com.adobe.EncoderHost.framework 0x0000000105a40169 EncoderHost::Encoder::StopEncode() + 41
8 com.adobe.SettingsUI.framework 0x00000001088bb180 AMEUI::SuperSettingsView::ExportImmediately(dvaui::controls::UI_ButtonChangedMessage*) + 13792
9 com.adobe.SettingsUI.framework 0x00000001088436b1 boost::detail::function::void_function_obj_invoker1<dvaui::ui::MessageFunctionAdapter<dva ui::ui::MessageT<dvaui::ui::UI_Node>, dvaui::controls::UI_ButtonChangedMessage, boost::function1<void, dvaui::controls::UI_ButtonChangedMessage*> >, void, dvaui::ui::MessageT<dvaui::ui::UI_Node>*>::invoke(boost::detail::function::function_buffe r&, dvaui::ui::MessageT<dvaui::ui::UI_Node>*) + 65
10 com.adobe.dvaui.framework 0x0000000103cce697 dvaui::controls::UI_ControlView::SendControlMessages(dvacore::utility::SharedFunctions<bo ost::shared_ptr<boost::function<void (dvaui::ui::MessageT<dvaui::ui::UI_Node>*)> > > const&, dvaui::ui::MessageT<dvaui::ui::UI_Node>*) + 71
11 com.adobe.dvaui.framework 0x0000000103cabadb dvaui::controls::UI_Button::SendButtonChangedMessage(dvacore::utility::Flags<unsigned char>) + 187
12 com.adobe.dvaui.framework 0x0000000103caac2c dvaui::controls::UI_Button::PerformAction(bool, dvacore::utility::Flags<unsigned char>, bool) + 108
13 com.adobe.dvaui.framework 0x0000000103cab643 dvaui::controls::ButtonInputCapture::End() + 115
14 com.adobe.dvaui.framework 0x0000000103ec4dd7 dvaui::ui::PointerCapture::InvokeEnd(bool) + 135
15 com.adobe.dvaui.framework 0x0000000103ece175 dvaui::ui::UI_NodeManager::EndInputCapture(bool) + 117
16 com.adobe.dvaui.framework 0x0000000103cab7ce dvaui::controls::ButtonInputCapture::DoMouseEvent(dvaui::ui::MouseEvent const&) + 206
17 com.adobe.dvaui.framework 0x0000000103ed8970 dvaui::ui::UI_Node::UI_DispatchCapturedMouseEvent(dvaui::ui::MouseEvent const&) + 432
18 com.adobe.dvaui.framework 0x0000000103ed8245 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 165
19 com.adobe.dvaui.framework 0x0000000103ed8102 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66
20 com.adobe.dvaui.framework 0x0000000103f52f50 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 608
21 com.adobe.dvaui.framework 0x0000000103f52ad8 dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 600
22 com.adobe.dvaui.framework 0x0000000103f50d09 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 121
23 com.adobe.dvaui.framework 0x0000000103f50c66 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
24 com.adobe.dvaui.framework 0x0000000103f52569 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57
25 com.adobe.dvacore.framework 0x00000001002e5e6c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
26 com.adobe.Frontend.framework 0x000000010006c359 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41
27 com.adobe.dvacore.framework 0x00000001002e5fb8 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136
28 com.adobe.dvacore.framework 0x00000001002e9605 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165
29 com.adobe.dvaui.framework 0x0000000103f5d61a -[DVAMacContainerView mouseUp:] + 122
30 com.apple.AppKit 0x00007fff87b26235 -[NSWindow sendEvent:] + 781
31 com.apple.AppKit 0x00007fff87ac76e4 -[NSApplication sendEvent:] + 2021
32 com.adobe.dvaui.framework 0x0000000103f56cd9 -[DVAMacApplication sendEvent:] + 601
33 com.adobe.Frontend.framework 0x00000001000c7d74 -[PremiereCocoaMacApplication sendEvent:] + 308
34 com.apple.AppKit 0x00007fff87c82ea5 -[NSApplication _realDoModalLoop:peek:] + 761
35 com.apple.AppKit 0x00007fff87cb9505 -[NSApplication runModalSession:] + 71
36 com.adobe.dvaui.framework 0x0000000103f46369 dvaui::ui::OS_Dialog::ModalLoop() + 297
37 com.adobe.dvaui.framework 0x0000000103f45f2d dvaui::ui::OS_Dialog::RunModal() + 173
38 com.adobe.SettingsUI.framework 0x0000000108812962 AME::AMESettingsDlgImp::DoDialog(AME::VindUIMode, unsigned short const*, unsigned int) + 322
39 com.adobe.Mezzanine.framework 0x0000000105d53def MZ::(anonymous namespace)::LaunchAMESettingsDlgHelper(ASL::InterfaceRef<BE::ISequence, BE::ISequence>, dvamediatypes::TickTime const&, bool, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, bool&, bool&, MZ::EncodeSettings&, EncoderHost::AMEWorkAreaType&, dvamediatypes::TickTime const&, dvamediatypes::TickTime const&, dvamediatypes::TickTime&, dvamediatypes::TickTime&, bool, bool, bool, unsigned int) + 9023
40 com.adobe.Mezzanine.framework 0x0000000105d51393 MZ::EncoderManager::AddSequence(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, ASL::InterfaceRef<BE::IProject, BE::IProject>, ASL::InterfaceRef<BE::IProject, BE::IProject>, ASL::InterfaceRef<EncoderHost::IPreset, EncoderHost::IPreset>, ASL::InterfaceRef<BE::ISequence, BE::ISequence>, dvamediatypes::TickTime const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, MZ::ExportMediaEncodeType, int (*)(ASL::InterfaceRef<BE::IProject, BE::IProject> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&), void (*)(ASL::InterfaceRef<BE::IProject, BE::IProject> const&, ASL::InterfaceRef<BE::ISequence, BE::ISequence> const&, ASL::InterfaceRef<BE::ISequence, BE::ISequence>&, ASL::InterfaceRef<BE::IProject, BE::IProject>&)) + 803
41 com.adobe.HSL.framework 0x0000000108cbd45f HSL::DoExportMovieDialog(ASL::InterfaceRef<BE::ISequence, BE::ISequence>, ASL::InterfaceRef<BE::IMasterClip, BE::IMasterClip>, bool, dvamediatypes::TickTime const&, bool, MZ::ExportMediaEncodeType) + 1007
42 com.adobe.HandlerTimeline.framework 0x000000010bd56751 HandlerTimeline::TimelineViewCommander::ObeyCommand(UIF::Command const&) + 1617
43 com.adobe.HandlerTimeline.framework 0x000000010bd34f40 HandlerTimeline::TimelineView::ObeyCommand(UIF::Command const&) + 48
44 com.adobe.UIFramework.framework 0x000000010473a2d6 UIF::Commander::PostCommandInner(UIF::Command const&, bool&) + 790
45 com.adobe.Frontend.framework 0x000000010006c359 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41
46 com.adobe.UIFramework.framework 0x0000000104739f3f UIF::Commander::PostCommand(UIF::Command const&) + 111
47 com.adobe.UIFramework.framework 0x0000000104739e95 UIF::Commander::PostCommand(int) + 37
48 com.adobe.Frontend.framework 0x00000001000c77fc HandleMenuCommand(NSMenuItem*) + 108
49 com.adobe.dvacore.framework 0x00000001002e5e6c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28
50 com.adobe.Frontend.framework 0x000000010006c359 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0 <int>) + 41
51 com.adobe.dvacore.framework 0x00000001002e5fb8 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 136
52 com.adobe.dvacore.framework 0x00000001002e9605 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165
53 com.adobe.Frontend.framework 0x00000001000c76a9 -[PremiereCocoaMacApplication handleMenuCommand:] + 121
54 com.apple.AppKit 0x00007fff87b42340 -[NSApplication sendAction:to:from:] + 327
55 com.apple.AppKit 0x00007fff87b5d2a8 -[NSMenuItem _corePerformAction] + 394
56 com.apple.AppKit 0x00007fff87b5cfe4 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 117
57 com.adobe.dvaui.framework 0x0000000103f9b8e4 -[DVAMacMenu performActionForItemAtIndex:] + 52
58 com.apple.AppKit 0x00007fff87bac48d -[NSMenu _internalPerformActionForItemAtIndex:] + 35
59 com.apple.AppKit 0x00007fff87bac309 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 104
60 com.apple.AppKit 0x00007fff87b530d6 NSSLMMenuEventHandler + 716
61 com.apple.HIToolbox 0x00007fff869171d4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 892
62 com.apple.HIToolbox 0x00007fff86916787 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 385
63 com.apple.HIToolbox 0x00007fff8692a880 SendEventToEventTarget + 40
64 com.apple.HIToolbox 0x00007fff86960640 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 420
65 com.apple.HIToolbox 0x00007fff86993238 SendMenuCommandWithContextAndModifiers + 59
66 com.apple.HIToolbox 0x00007fff869931e0 SendMenuItemSelectedEvent + 178
67 com.apple.HIToolbox 0x00007fff869930bf FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 94
68 com.apple.HIToolbox 0x00007fff8699b095 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 718
69 com.apple.HIToolbox 0x00007fff8699acc1 _HandleMenuSelection2 + 446
70 com.apple.AppKit 0x00007fff87ac573c _NSHandleCarbonMenuEvent + 284
71 com.apple.AppKit 0x00007fff879246be _DPSNextEvent + 2170
72 com.apple.AppKit 0x00007fff87923a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
73 com.apple.AppKit 0x00007fff87917b2c -[NSApplication run] + 553
74 com.adobe.Frontend.framework 0x00000001000c984d FE::MacApplication::RunSelf() + 45
75 com.adobe.Frontend.framework 0x000000010004942a FE::Application::Run(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 4058
76 com.adobe.Frontend.framework 0x00000001000cb0c8 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 296
77 com.adobe.Frontend.framework 0x00000001000d2285 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 581
78 com.adobe.AdobePremierePro 0x00000001000018bc main + 524
79 com.adobe.AdobePremierePro 0x00000001000016a4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ac2e662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8a0b543d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8a0b5152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8ac2e64a kevent + 10
1 com.adobe.dvatransport.framework 0x0000000100cc511c boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 236
2 com.adobe.dvatransport.framework 0x0000000100cc4dc7 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 375
3 com.adobe.dvatransport.framework 0x0000000100cc4938 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 568
4 com.adobe.dvatransport.framework 0x0000000100cb45b7 SkyConnectionEnv::MainLoop() + 167
5 com.adobe.dvatransport.framework 0x0000000100cb4069 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
6 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
7 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.adobe.dvatransport.framework 0x0000000100cc4cdb boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 139
3 com.adobe.dvatransport.framework 0x0000000100cc4938 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 568
4 com.adobe.dvatransport.framework 0x0000000100cc46ea boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service_base::work_ io_service_runner>::run() + 42
5 com.adobe.dvatransport.framework 0x0000000100cc57d3 boost_asio_detail_posix_thread_function + 19
6 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8cbed145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001003851cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
6 com.adobe.dvacore.framework 0x00000001003831b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
7 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
10 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.adobe.GPUFoundation.framework 0x00000001090eca46 void boost::condition_variable_any::wait<boost::unique_lock<boost::mutex> >(boost::unique_lock<boost::mutex>&) + 70
3 com.adobe.GPUFoundation.framework 0x00000001090ea8eb GF::Device::AcquireExclusiveAccess() + 123
4 com.adobe.PlayerMediaCore.framework 0x000000012125dd1a AdobePlayer::PlayerDisplay::UpdateWindow() + 362
5 com.adobe.PlayerMediaCore.framework 0x00000001212700d5 AdobePlayer::PlayerMain::OnUpdate() + 21
6 com.adobe.PlayerMediaCore.framework 0x0000000121275171 PrPlayModule<AdobePlayer::PlayerMain>::PlayEntry(int, pmStdParms*, void*, void*) + 241
7 com.adobe.PlayerMediaCore.framework 0x0000000121275000 xPlayEntry + 16
8 com.adobe.PlayerHost.framework 0x0000000105465535 ML::CallPlayerModuleGuarded(int (*)(int, pmStdParms*, void*, void*), int, pmStdParms*, void*, void*, int*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 277
9 com.adobe.PlayerHost.framework 0x0000000105463319 ML::PlayerModule::CallPlugin(int, void*, void*) + 153
10 com.adobe.PlayerHost.framework 0x0000000105488da6 ML::VideoPlayer::CallPlayModuleSelector_Update() + 86
11 com.adobe.PlayerHost.framework 0x000000010547720d ML::VideoPlayer::ForceDisplayRedraw(ML::PlayerOutputQuality) + 205
12 com.adobe.PlayerHost.framework 0x000000010546a90d ML::PlayModuleThreadQueue::ExecuteDeferredCall(ASL::ObjectPtr<ML::DeferredCallBase, ASL::AtomicValue>) + 333
13 com.adobe.PlayerHost.framework 0x0000000105469824 ML::PlayModuleThreadQueue::ServiceQueue() + 340
14 com.adobe.dvacore.framework 0x000000010038324f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 303
15 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
16 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
17 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
18 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
19 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
20 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8cbed145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001003851cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
6 com.adobe.dvacore.framework 0x00000001003831b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
7 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
10 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 libclh.dylib 0x00007fff8e83ade9 0x7fff8e22b000 + 6356457
3 libclh.dylib 0x00007fff8e2f0d42 0x7fff8e22b000 + 810306
4 libclh.dylib 0x00007fff8e83bc39 0x7fff8e22b000 + 6360121
5 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8ac29a56 semaphore_wait_trap + 10
1 libsystem_platform.dylib 0x00007fff91329451 _os_semaphore_wait + 16
2 libdispatch.dylib 0x00007fff8a0b999a _dispatch_barrier_sync_f_slow + 310
3 com.apple.opencl 0x00007fff8ae6ddb0 clFlush + 80
4 com.adobe.GPUFoundation.framework 0x000000010910e3dd GF::OpenCLCommandQueue::CreateRecordedEvent() + 77
5 com.adobe.GPUFoundation.framework 0x0000000109122167 GF::LowPass(boost::shared_ptr<GF::Device> const&, float4*, float4*, int, dvamediatypes::PixelFormat, int, int, float, float) + 5943
6 com.adobe.GPUFoundation.framework 0x0000000109127bb4 GF::Motion(boost::shared_ptr<GF::Device> const&, void const*, int, int, int, int, int, int, int, void*, int, int, int, int, int, int, int, dvamediatypes::PixelFormat, float, float, float, float, float, float, float, float, IR_BlendMode, bool, bool, dvamediatypes::RenderQuality) + 1380
7 com.adobe.RendererGPU.framework 0x00000001112f9486 RendererGPU::ApplyIntrinsics(boost::shared_ptr<GF::Device> const&, RendererGPU::IntrinsicParameters const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, dvamediatypes::RenderQuality) + 1446
8 com.adobe.RendererGPU.framework 0x00000001112bc8ff RendererGPU::CompositorNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 4447
9 com.adobe.RendererGPU.framework 0x00000001112bf404 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1460
10 com.adobe.RendererGPU.framework 0x00000001112f5d04 RendererGPU::IntrinsicNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 756
11 com.adobe.RendererGPU.framework 0x00000001112bf404 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1460
12 com.adobe.RendererGPU.framework 0x00000001112c69a3 RendererGPU::SelectInputBaseNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 115
13 com.adobe.RendererGPU.framework 0x00000001112cdcf3 RendererGPU::NestedTimelineSource::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 19
14 com.adobe.RendererGPU.framework 0x00000001112bf404 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1460
15 com.adobe.RendererGPU.framework 0x00000001113499bc RenderNodeBase::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 76
16 com.adobe.RendererGPU.framework 0x00000001112bf1f2 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 930
17 com.adobe.RendererGPU.framework 0x00000001112c69a3 RendererGPU::SelectInputBaseNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 115
18 com.adobe.RendererGPU.framework 0x00000001112c46d8 RendererGPU::MediaNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 24
19 com.adobe.RendererGPU.framework 0x00000001112bf404 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1460
20 com.adobe.RendererGPU.framework 0x00000001112bbd5b RendererGPU::CompositorNode::Process(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&) + 1467
21 com.adobe.RendererGPU.framework 0x00000001112bf404 RendererGPU::FilterNode::ProcessFrameOnDevice(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&) + 1460
22 com.adobe.RendererGPU.framework 0x00000001112ac35d RendererGPU::(anonymous namespace)::RendererGPU::ProduceFrame(ASL::InterfaceRef<IRenderNode, IRenderNode> const&, RenderParams const&, boost::shared_ptr<RenderResults> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, std::string*, ASL::ParamRect<int>) + 1981
23 com.adobe.PlayerMediaCore.framework 0x000000012127a8f0 AdobePlayer::RenderRequest::ProduceFrame(ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame>&, RenderParams const&, std::string*, ASL::ParamRect<int>) + 96
24 com.adobe.PlayerMediaCore.framework 0x000000012125121f AdobePlayer::GPUAcceleratedRenderer::RenderImpl(boost::shared_ptr<AdobePlayer::RenderRequ est> const&) + 303
25 com.adobe.dvacore.framework 0x000000010038324f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 303
26 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
27 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
28 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
29 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
30 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
31 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8521cfc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8521c5e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8521bf25 CFRunLoopRunSpecific + 309
5 com.apple.AVCVideoServices 0x00000001210bed72 AVS::AVCVideoServicesThreadStart(AVS::AVCVideoServicesThreadParams*) + 194
6 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8521cfc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8521c5e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8521bf25 CFRunLoopRunSpecific + 309
5 com.apple.AVCVideoServices 0x00000001210bed72 AVS::AVCVideoServicesThreadStart(AVS::AVCVideoServicesThreadParams*) + 194
6 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8cbed145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001003851cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
6 com.adobe.dvacore.framework 0x00000001003831b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
7 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
10 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc77 _pthread_cond_wait + 787
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c9e7 TSWaitOnConditionTimedRelative + 148
3 com.apple.CoreServices.CarbonCore 0x00007fff8cbed145 MPWaitOnQueue + 192
4 com.adobe.dvacore.framework 0x00000001003851cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
5 com.adobe.dvacore.framework 0x00000001003831b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
6 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
7 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
8 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
9 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc199dc TS_exception_listener_thread + 100
3 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
4 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
5 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8ac2da3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff90f84dc0 nanosleep + 200
2 com.adobe.ScriptLayerPPro.framework 0x0000000106b06c58 ScObjects::Thread::wait(unsigned int) + 56
3 com.adobe.ScriptLayerPPro.framework 0x0000000106af213e ScObjects::BridgeTalkThread::run() + 174
4 com.adobe.ScriptLayerPPro.framework 0x0000000106b067f5 ScObjects::Thread::go(void*) + 165
5 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8ac2d91a __recvfrom + 10
1 ServiceManager-Launcher.dylib 0x000000011b54e1a1 0x11b536000 + 98721
2 ServiceManager-Launcher.dylib 0x000000011b54d4bc 0x11b536000 + 95420
3 ServiceManager-Launcher.dylib 0x000000011b54c55e 0x11b536000 + 91486
4 ServiceManager-Launcher.dylib 0x000000011b54c5cc 0x11b536000 + 91596
5 ServiceManager-Launcher.dylib 0x000000011b5471c4 0x11b536000 + 70084
6 ServiceManager-Launcher.dylib 0x000000011b547bde 0x11b536000 + 72670
7 ServiceManager-Launcher.dylib 0x000000011b547aeb 0x11b536000 + 72427
8 ServiceManager-Launcher.dylib 0x000000011b54b24e 0x11b536000 + 86606
9 ServiceManager-Launcher.dylib 0x000000011b54b392 0x11b536000 + 86930
10 ServiceManager-Launcher.dylib 0x000000011b54b14d 0x11b536000 + 86349
11 ServiceManager-Launcher.dylib 0x000000011b54b0c6 0x11b536000 + 86214
12 ServiceManager-Launcher.dylib 0x000000011b5397d6 0x11b536000 + 14294
13 ServiceManager-Launcher.dylib 0x000000011b53d9c5 0x11b536000 + 31173
14 ServiceManager-Launcher.dylib 0x000000011b54bd2c 0x11b536000 + 89388
15 ServiceManager-Launcher.dylib 0x000000011b54de63 0x11b536000 + 97891
16 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
17 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
18 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8ac2d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8acfdc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8cc1c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8cbed145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001003851cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
6 com.adobe.dvacore.framework 0x00000001003831b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
7 com.adobe.dvacore.framework 0x000000010037534c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000100380133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x00000001002928ae thread_proxy + 158
10 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8ac2e64a kevent + 10
1 com.adobe.MediaFoundation.framework 0x000000010129eca0 MF::DirectoryChangeMonitor::(anonymous namespace)::EventQueueThreadProc(void*) + 688
2 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8521cfc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8521c5e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8521bf25 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff87ac416e _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8ac29a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac28d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8521cfc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8521c5e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8521bf25 CFRunLoopRunSpecific + 309
5 com.apple.AVCVideoServices 0x00000001210bed72 AVS::AVCVideoServicesThreadStart(AVS::AVCVideoServicesThreadParams*) + 194
6 libsystem_pthread.dylib 0x00007fff8acfb899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8acfb72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8acfffc9 thread_start + 13
Thread 20Kevin-
If I split my sequence into 2, first using only a couple min with 4k footage and NO high res stills, it takes nearly 3 hours, seems to want to crash mid way through again - but doesn't.
Then exporting the final 90 seconds of the sequence, with a couple small 4k clips and about 2000 high res stills (I left them at 6000 pixels) renders in about 40 min and doesn't hiccup whatsoever.
it does not seem to be related to the stills.
most 4k footage is mjpeg from Canon 1dc
This was on a second machine - a new Macbook pro i7- (if I try to render sequence all at once- same crash as on iMac)
R -
A serious error has occured......a bazillion different ways.
Hello, I've seen many posts on the web about the infamous Premiere Pro "A Serious Error has occured and Premiere needs to close the program..." I've encountered this error doing numerous different things while editing my project and can never seem to pinpoint the direct cause of my error. I received the error while:
Playing footage on sequence using scrubbing
inserting a photo into the timeline
adding keyframes to a clip
duplicating a sequence
This is what I am working on:
MAC Book Pro - Processor 2.4 GHz Intel Core i7
Memory - 16GB 1600 MHz DDR3
Graphics NVIDIA GeForce GT 650M 1024 MB
Software OS X 10.8.4 (12E55)
Adobe CS6 - Premiere Pro Version 6.0.2
I have numerous amount of photos that are never more than 700KB and all are either .jpg or .png. I also have .mp4 video files I am working with. I never had any issues importing the files. I worked fine on the project for a few days. Then the errors started to come.
I am pulling my hair out because each time I have to go back to an earlier version of my project to re-edit it. I'm never going to get this done at this rate. Does anyone have any techincal suggestions? Will Adobe be coming out with an update for MAC to fix this any time soon????????? Thanks.If GPU acceleration is enabled, try disabling it. That worked for me on a very similar laptop. A developer familiar with problems in this area told me that restarting the computer resolves the problem in many cases.
Incidentally, with the crash that I encountered, we have not yet determined whether the problem is rooted in our software our on the hardware side. We're investigating in collaboration with the hardware manufacturer to determine exactly that. -
Sorry, a serious error has occurred... Rant and a solution
Warning. Much of this post is frankly a rant against a poorly written program and the so-called experts who offer up solutions here. If you are one of these experts and you have a thin-skin, don't read this post.
If you just want a solution to the problem skip to the bottom of the post.
INTRODUCTION
Adobe, I want my money back! I rarely buy Adobe products and always wind up regretting it when I do. This product was no exception.
I tried the trial version. Bought the product along with Photoshop Elements as part of a promotion.
Produced a couple of videos with it, no problems. Then, inexplicably, it stopped working for me and I would get the infamous "Sorry, a serious error has occurred..." message while trying to start or open a project. This would happen almost immediately, as it was drawing its intial screen layout.
MY FIRST BIG COMPLAINT... USELESS ERROR MESSAGE
This has to be the most useless error message I've ever read. The few times I've had programs crash on me, the error message that results usually gives me enough clues to find and fix the root problem.
ONWARD...
Uninstalled it with Revo Uninstaller, re-installed it.
Deleted all old project files.
Tried to re-start by clicking 'New Project' button.
Prompts me for a location for the project. I accepted the default.
Immediately gives me the "Sorry, a serious error has occurred..." message and shuts down when I press okay.
MY SECOND BIG COMPLAINT... INCOMPLETE UNINSTALL
I did observe that when I went to use the Organizer after the re-installs, the thumbnails of previous videos were still there. Clearly some cache wasn't removed during the uninstall.
If a cache wasn't removed, perhaps other remnants of the the program were still lying about on my machine. If they were the problem, then no amount of uninstalling/ re-installing would solve the problem.
CONTINUING...
At this point, I came to the forums for help and my worst fears were confirmed. This error message is a common problem. The suggestions to solve it were all over the place. The sheer depth and width of this faultfinding indicated to me that this is a seriously buggy piece of software.
With one or two exceptions it seems that nobody ever resolves this problem.
MY THIRD COMPLAINT... WELL-MEANING BUT UNHELPFUL 'SOLUTIONS'
These are some of the typical solutions I read on these forums:
- Your computer is probably underpowered. Give us a list of all your specs.
- Your computer doesn't have enough hard drive space. Give us a list of all your specs.
- Your computer doesn't have enough RAM. Give us a list of all your specs.
- Something on your computer has 'changed'. Give us a list of all your specs.
- Your hard drive is dying. Back it up quick!
- It's probably your anti-virus software. Turn it off.
- Some of your drivers are probably out of date. Update them all. Give us a list of all your specs.
- That's a different issue... start a new thread. (Lame...)
Most of that advice is... well, lame. It's pretty obvious that these people are just winging it, i.e. throw everything up there and hope something works. Sorta like that tech guy on the support line who always ends up telling you to 're-install the program' because he really has no clue what the problem is and just wants you off the line.
As someone who has used video editing programs for years, I'm here to tell you that the problem is rarely the computer specs. The specs listed by Adobe for this program aren't that onerous and my three-year-old Dell 1525 laptop with less than 20 megs of space on its 136 HD and 2 megs of RAM was able to produce videos with no problem.
Most computers sold within the last three or four years are pretty robust and should have no problem with consumer level video editing.
Sending people off on a quest to 'fix' their computer and research a lot of computer specs is a time-waster. That should be the LAST thing you recommend after first eliminating the program as a problem.
ONLINE SUPPORT
This is worthy of its own post, but I won't bore you here. Suffice it to say that Adobe tech support deserves some sort of industry recognition for its ineptitude.
MY SOLUTION
First, let me reinterate. The problem is probably the buggy program and not your computer, assuming your computer is relatively new and mid-range or better.
In my case, the clue was in the fact that not all of the program is uninstalled when you try to do a uninstall / re-install. The program likely had some sort of corrupted cache that stopped the program and that remained after an uninstall.
I unstalled it again, but after some research I came across this tool:
Adobe Creative Suite Cleaner Tool at http://kb2.adobe.com/cps/829/cpsid_82947.html
and this reference:
http://kb2.adobe.com/cps/859/cpsid_85966.html
The reference above applies to Photoshop, but the Organizer elements applies to Premiere unintalls as well.
After applying these two solutions and then re-installing, my Premiere Elements is working once again.
Had I followed the typical advice I would have spent days updating drivers, installing RAM, de-fragging and cleaning up my hard drive, listing specs to post here, etc. And none of it would have mattered a wit.
The program is still buggy though and my original problem may re-occur, I admit. I will certainly never buy another version of this POS program again, but, in the meantime, I hope I can save someone here some time in looking for a fix for their own message.Your post count is 2 (as I write this) beginning July 17 - which indicates to me that you never asked for help in this forum (or you did so under another name)
As Steve said (and which you may not have known) this is not Adobe support, this is a place provided by Adobe for users to try and help each other
Yes... Adobe has less than good telephone support... a year or so ago that was even admitted to by the Adobe CEO, with discussion of that over in http://forums.adobe.com/community/general/forum_comments or maybe it was http://forums.adobe.com/community/general/forum_comments (been long enough ago that I don't really remember)
If you do have future questions... come back and ask and someone will try to help
Just as advance notice... don't come in saying "my file won't work... why?" without providing details... such as
This is not pointed at you, at least right now... this is just for the future
More information needed for someone to help http://forums.adobe.com/thread/416679
Some specific information that is needed...
Brand/Model Computer (or Brand/Model Motherboard if self-built)
Build a Configuration file http://forums.adobe.com/thread/877653?tstart=0
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Report back with the codec details of your file, use the programs below
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/ -
Every time I open any project in Adobe Premiere CC Trial Version, I get the message "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will try to save your project." I can't edit at all and am totally stuck. Please help!
It's terrible that this is happening on the trial version as it's making me want to go straight back to FCP! Also - I've tried switching external hard drive and that also doesn't work.
Thank you!So, opening a new project works?
-
I have CS2 and I use it almost every day.. Today when I tried to launch it, a prompt came up saying my Activation was no longer valid and it closed automatically. Then when I tried to re-open it, a prompt came up saying "A serious error has occured" Please re-install the software... I have no idea where my software is... That was many many years ago? HELP!!
When you go to the download page, you must do two things:
Download this file: PhSp_CS2_English.exe on the download page.
Use the serial number on the download page in order to install your non-activation copy.
Do not use your old CD or serial number. It no longer works.
If you have Windows 7, the advice is to turn off UAC and run the installer as Administrator.
Gene -
"A Serious Error has Occurred", HELP
So I have a project with a Monday deadline. I'm using Adobe Premiere Pro CC 2014. Just got to picture lock with the director and I was doing some minor tweaks to the audio. I got the dreaded "A serious error has occurred", restarted permiere tried to load the recovered file, and it crashes with the same error. "No big deal" I think, and then I tried to open the original file, and it does the same thing. Once all the media is connected if I try to move the scroll bar next to my time line the error pops up.
So I'm starting to worry and freak out. I cannot lose this project file.
Tech Specs on the machine:
MacBook Pro (15-inch, Mid 2010)
2.8 GHz Intel Core i7
8 GB 1067 MHz DDR3
NVIDIA GeForce GT 330M 512 MB
Running Yosemite 10.10.1
Adobe Premiere Pro CC 2014 8.0.0 (169) BuildUpdate:
So after resetting permissions for Adobe across the board on my computer. Then uninstalling and Premiere with the adobe cleaning tool, then reinstalling the latest version via CC, the issue still persisted.
Every time I tried to zoom out of my timeline it would crash. All my media would connect though, so I knew it had to be some sort of minor bug. In the meantime since we were already at picture lock I was able to save an XML to give to the colorist, and export my audio tracks separately (vo and music) as ACC files. So at least I could tweak the mix that way.
After all that, this morning, I had an epiphany moment. PP only started crashing when I had my audio tracks expanded so I could see the waveform and set points to rubber band the volume. So I collapsed the audio tracks, and bam! I was able to zoom out without crashing. So there must be something up with a bug in the timeline code.
Is there a fast command to collapse all tracks in the timeline? Audio and Video? -
Whenever I try to launch Blackberry World, I get the message "An error has occurred and Blackberry World will be closed. Try waiting a few minutes and reopening Blackberry World." I have read all of the post and unless I have missed something - nothing is working.
I have a Blackberry Z10 - STK100-1
Software - 10.2.1.2977
I have tried -
launching BBW with just using Wifi
launching BBW with just using Data
launching BBW with Wifi and Data
Hard resets (after changing the above settings)
Soft resets
Battery pulls
Tried to access BBW through "games" .. the three dots, ...
Opening BBW online and trying to access my blackberry through the online program.
AND I have just wiped my blackberry to start over, and it is still not working!!!!! The restore of my data was done using the "quick backup" so it shouldn't be due to a conflict with another program.
Can you please help - I am getting ready to tear my hair out!
Solved!
Go to Solution.Jennie1997, For those using BlackBerry OS 10.2.1, BlackBerry Virtual Expert is built in and can be opened by opening the Help application followed by tapping Testing along the bottom toolbar.
See here: http://helpblog.blackberry.com/2014/01/introducing-blackberry-virtual-expert-for-blackberry-10-os-10...
So if you have it it may have been FourSquare, ??? -
Everytime I get to the end of the software update for OS X 10.8.2 it says an error has occured and then restarts the download. I have also tried downloading from the website link provided in some other comments but it says image unmountable please help
Perform a Permissions Repair using Disc Utility...
Verify or Repair Disk Permissions
Then Restart your Mac.
Next...
Go here > http://support.apple.com/kb/DL1581 and Download and Install the Combo Update.
After a Successful Install be sure to Restart your computer. -
A serious error has occurred or how the 7.1 update ruined my life.
Ever since the 7.1 update to Premiere, I've had nothing but problems. The desktop app fails to update for every update, and appears to think it's out of date when it's not and then the icon in the menu bar will be grayed out until I reboot 3-4 times. The "workaround for that seems to be to force quit and uninstall the "previous" version and then download the "new" version from the creative cloud web portal. This wouldn't be that large of an issue, but it happens almost every other day.
Then once I can actually open Premiere, the real fun with errors begins. I have received the "A Serious Error has occurred" screen on 30-40 (not exagerating) delightful occasions in the past couple of weeks, with no real details of what is actually wrong. It usually occurs while trying to fix an issue where my multi-clips aren't showing the audio waveforms in the sequence, but it has happened plenty of other mysterious ways. This is even more complicated, because it's happening on multiple systems and one of them isn't even using the 7.1 update and another is offsite and using different hardware. The same annoying error occurs across them all.
Another super cool "feature" is that Mercury Playback Engine capabilities come and go as they please. Sometimes they work for Premiere or Media Encoder or After Effects, but sometimes they just pick one for that given day and don't let the other apps playback. All of the systems GPU were working just fine in 7.0.1, but now wtf Adobe?
My system specs are varied, but the general idea is this:
Mac Pro systems (4,1-5,1) 2.3GHz - 2.93GHz
16-24GB RAM
Nvidia QuadroFX 4800, Nvidia QuadroFX 4000, Nvidia GeForce 9800
OS X 10.7.4 and 10.7.5
A few of the systems have AJA Kona 3 and Kona 3G
Most of the media is being accessed across 10gigE to a ProMax Platform, and the project files are local on SSD's.
I have the bug report from Apple, so if that helps let me know so I can get that info to someone who cares.Hi Kevin,
I'm still planning on attempting the 10.8.5 install on one of the affected systems. In the process, I have uncovered a new issue related to the CUDA acceleration not being there at all on a system that used to have it. That particular Mac Pro system only has a GeForce GT120, but the point is that in CS6 and CC, the CUDA was working until this latest update. The other systems have QuadroFX 4000 and 4800 cards, so those seem to be getting CUDA playback, however it is intermittent.
As for the OS X 10.7.4 not allowing me to install 7.1... That is correct. The Creative Cloud Desktop app was failing updating itself (as it still does on every "update") quite a bit, I don't remember any specific messages, but I did see somewhere along the process that I wasn't able to install the Premiere 7.1 update with my 10.7.4. One of the systems here is have a ton of issues with AE, but that's a whole new thread I think. I will attach some of those errors for kicks, but all of these problems occured with the introduction of the virus that is Creative Cloud into our working environment.
I am working with a wide variety of media: R3D, 5D, F55 4K XAVC, Canon C-300, XDCAM EX, FS-100, ProRes. The projects that I've been having the most issues with lately has the Canon C-300 .MXF media mixed with 5D h.264 as a 2 camera multi-cam set up. The other project that was giving me a lot of trouble right when I installed the Premiere 7.1 update was R3D and F55 4K XAVC. Both issues were the "A Serious Error has occurred. Premiere will try and save your project" vague warning. I usually only lost work since the last Autosave 20 minute interval, but sometimes that is a lot of work and when it happens 10 times in one day, that is unacceptable.
Here are some answers to some more of those questions:
What other software are you running?
These are all possible conflicting software (IMO) that are installed:
Final Cut Studio 3
Avid Symphony 6.0.3
Cinema 4D R14
RED CineX
Davinci Resolve
Nuke7
Adobe CS5.5 and CS6 are still installed
Do you have any third-party effects or codecs installed?
Yes. Trapcode Suite, Primatte, lots of scripts in After Effects. Lots of codecs installed from Sony, Avid, RED, Canon, etc.
I think I've answered most of the other questions in this thread, but hopefully that helps. I will update when I'm able to get 10.8.5 installed. I suppose a clean install of 10.7.5 perhaps might have the same chances of fixing this as well.
Here is the Premiere Error:
Here are a series of AE errors, that might need their own thread: -
Another: a serious error has occurred that requires Adobe Premiere Pro to shut down
I know a few people have had the same notification:
sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project
I have tried a whole series of things to fix it and no luck. Here are all the computer stats... does anyone have any ideas???
Premiere Pro
Version number: CS5, with most recent update
Installation language: English
Updates applied: Most recent… installed AFTER problem started
Project/sequence settings… NA
Operating System
Name: Windows 7, 64bt
Update/patch level: Service Pack 1
Installed language: English
Display resolution and color depth. 1920x1080; 32bit color
CPU type and speed Core i7 950
Amount of memory (RAM) 12GB
Video card
Manufacturer: Nvidia
Model: FX3800
Driver version: Latest (installed after errors started)
Number of monitors (displays): in use 2 (with one disabled for testing)
Audio card
Manufacturer Gigabyte Technology 82801J HD Audio Controller
Model
Driver version: 6.1.7601.17514 (latest version)
Each hard drive's capacity and space remaining Disk setup (partitions used, raid configuration, what is where for OS/projects/media/scratch/audio)
C and D, no partitions. D is raided, controlled by hardware controller. All software on C. Media kept on D.
Hardware capture device NA
Manufacturer
Model
Driver version number
Capture software NA
Name
Company
Version
Comprehensive list of third-party plug-ins you installed.
None for Premiere I don’t think. A couple for After Effects. Have been installed for a while with no recent updates.
Exact text of any error messages
sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project
Explain clearly what you want to do, what you are doing and what the result is
Open Premiere to do some work
Be sure to mention if it is something that worked before using the same procedure
Nothing has changed on the PC prior to program failure.
Very importantly: Post details of troubleshooting you have already done to avoid "did that" reponses to questions people ask when trying to help.
Tried:
Reinstalling
Reducing to one screen.
Holding Shift when starting until first screen (New/ Open Existing/ Help)
Holding Ctrl, Shift Alt when starting until first screen (New/ Open Existing/ Help)
Programme crashed regardless of clicking directly on loading icon and opening New or Existing via first load screen, or via clicking directly from a project file.
Removed all fonts installed since last opened.
Restarting.
Updated Graphics Driver.
Updated PremiereHi guys; I thought I would share my experience and how I managed to fix this problem. It might help someone.
In my case I kept receiving this message; eventually after re-launching Premiere, I actually paid close attention to the "software loading" information and saw that it got stuck on my installed "Colorista ii" which is a colour grading software.
Now the red bulb came on my head ping!
I recently just upgraded my Mac to the OS X Yosemite & that affected pretty much any non-updated application, which in my case was that and many more of the Red Giant Pacakge; so I searched for the upgrade via Red giant Link, and low and behold I found it and did so. Immediately everything loaded up perfectly fine.. and now can't even do the work, cos I'm so exhausted from an 'almost heartattack'; so going to sleep and commence later in the day I guess..
Now, you might probably want to check if any application on your system needs upgrading to whatever is the operating system on your Mac or PC at this very time. It might help.
Always back-up.
I hope I helped someone :-)
@ToleXElijah
Extreme Studio Manager
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