Pleeeaaase help! Zen Micro Prob

I used to be able to import songs. But now, all it says is "failed". It used to do this from time to time, but I would either restart the computer or plug it back into the USB cord and it would then most of the time, work fine. Im not sure what's wrong, but whenever I try importing songs, they always fail. When I try "organizing the music in device" it shows that there isn't any songs in the media library. I have no clue what is going on. All help is APPRECIATED. Thank you

Same sort of thing happened to me a couple of days ago. The screen went totally blank. I plugged it into computer and it started charging and a song played but nothing came up on the screen. I could skip songs but nothing came up on the screen. I reseted it but nothing happened. I repeated this then the creative logo thing came up then it turned off. Please could anybody who has had this problem or a representati've from creative help us. (I have emailed thier support address but I have heard nothing)

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Zen Micro Prob

My Zen Micro is no longer recognized by my PC with XP. I've tried uninstalling and reinstalling the disk several times but it doesn't work. I want to upgrade the firmware so I can use the player with a Vista PC however since the XP computer won't recognize the player I can't do anything. Can anyone PLEASE help?Thanks!!

Hi, i also have that problem in my zen stone, when i conect it to my laptop it charges, but it's not recognized by the system, and when it's not connected to the laptop, i turn it on and a green light dtays steady and it doesn't play any music... Does anybody knows why is this appening?thanks

Horrible Zen Micro Prob

First of all, I think I had alot to do with this error. After I took my new Zen Micro 6GB White out of the box, I put it in the battery place, and then set it to charge on my PC for like 3.5 hrs. I neglected to install the Zen Micro Explorer before charging it. The player wasn't recognized by Creative MediaSource or Windows. While the player was charging, it did not pulsate and the charging icon did not flicker, and the backlight was on for the whole time, but the LED was off, and the controls did not respond. After charging I turned it on, to see that only battery bar was charged. I listened to some radio and the demo tracks (it has very good audio quality and earphones). I looked at the version in the Information sectuion. It came up as 2.20.05. I then installed the Creative software inside the Installation CD and then updated all the components from the Creative Support site. I downloaded the Firmware update for PlaysForSure because aparently v2 and over are P4S players. I connected the player to the PC, it was recognized as a 20MB (opposed to 6GB) MTP device by WMP but not recognized in Zen Explorer or MediaSource. I also tried to make it I thought it was that the firmware was too old to be recognized, so I did the unthinkable. I got into Recovery Mode for the Zen Micro and then formatted the dri've, then did the Reload Firmware because I thought it would just reinstall the Firmware. It erased the firmware, and everytime I turn it on, a Firmware Error appears. I tried to update the Firmware, but the player doesn't get recognized by the update program Creative gives. When I plug it into the PC it seems to charge, the proper way (with pulsating) and I can use the interface, but its useless because I have a 6GB player with no firmware, so therefore useless.
I want to know how to fix this problem, or is it hopeless?. Can I just use the player on another PC and install a new firmware there? Or do I have to send it back to where I got it from, or to Creative? While you're replying, I'll just be kicking myself.
Oh and here's my system specs:
Intel D865GBF Mobo
P4HT 3GHz Northwood
2x52MB DDR400 Single Channel
ATI RADEON X850XT AGP
SB Audigy 2 ZS OEM
Win XP Pro SP2 (fully updated)
Creative MediaSource 3.30.2 & WMP 0
*btw I used a USB. port because my PC doesn't recognize USB2*

I JUST FIGURED IT OUT. HOORAY!
First of all, I started with a bad firmware of ZM 2.20.05. I did a clean uninstall of all Zen Micro related software and drivers (excluding what Audigy 2 needs). I restarted. Then I uninstalled all the drivers under USB in Device Manager. Then I restarted again. Then I installed the Zen Micro Explorer from the CD. Restart again. Then, during the registration autorun comes up, I plugged in the MP3 to my PC (USB. port). The PC didn't recognize it for a while, then it recognized a MTP. I skipped registration, because it was not able to detect ZM. I went into Device Manager, uninstalled the MTP device (just press Del after selecting it). Then I ran the Firmware Update ..0 (2.2.02 failed for some reason). After it said to insert the MP3, I scanned for hardware changes in Device Manager. Voila! The firmware update recognized it as 2.20.05, and successfully upgraded (well, downgraded) it to the ..0 version. After that it was all pretty simple because I updated all my Zen Micro drivers and Explorer. Remember that if you do get stuck, uninstalling all USB drivers is a good start. Beware that if you do uninstall USB ports, you will temporarily lose control of all your USB devices (including all USB mice and keyboards). WinXP usually does detect it again very soon. If not, then restart. Well now, I have successfully fixed the firmware, successfully put tracks on it, successfully changed the settings of it, and then successfully put the same tracks on it again with my USB2.0 port (it really does make a difference).
This should be made permanent or stickied. I bet lots of people are gonna do what I did, and then attempt to suicide while waiting for Customer Support.
PS: You can use this same method to fix the problem where you connect your MP3 into the PC without installing any drivers (v or v2). Just skip the Update firmware part.Message Edited by rbinc on 0-29-2006 04:29 AM

NEED A GRIP OF HELP ZEN MICRO PROBLEM, MUST HAVE MY MU

when i try to transfer music to my zen it only puts 3 out of the say 0 song that are on the cd! i tryed to sync it with my comp and i was let down i got maby or2 of the 340 songs that wernt on the device. then i tryed to use t6the creative mediea exploerer deal and i tryed to transfer the music and out of the 340 songs that i had only 20 ttransferd and it happens every time and im sol to take it back cause i got it for chrismas and my grandma bought more than a year befor she gave it to me so im pretty F#*Ked
HELP IS GREATLY APPRICATED,
Kyle

It sounds like the typical failing headphone socket problem, covered to some degree in the FAQ.
Information on how to backup the player is covered in this thread.
You are probably best to return to Creative direct, so contact support to arrange this.

Creative Zen Micro prob

Basically left mt player on to charge over night, turned it on and now wont turn on, it comes to the point where it says 'creative' on the screen then freezes and does nothing. I have tried rebooting it and it still does the same, it was working fine the day before. My warranty runs out in a couple of weeks, do u know if this can just be repaired as i dont want to lose all the music files on it. Can anyone help me?

I got same problem....i can plug mine in to charge or play....will just say creative......but the computer does not recognize its plugged in.
rhinno

Another ambiguous Zen Micro prob

Error message : "Hardware problem".
Tried everything imaginable, connecting to computer, charging, attempting to get into recovery mode, yadda yadda. It was up to date firmware wise (MTP version, with audible support, can't remember exact version, v2 something).
It was working perfectly, until i tried to turn it off. It froze for 5 hours with the shutting down message on screen. I pulled the battery out, put it back in, and got this message.
Also, what really makes me sad is that since I bought this in Hong Kong (This year, august) and moved back to the UK the warranty is invalid. Any help? I'm guessing it's just a corrupt file or something on the disk, is there any way of formatting and starting over?

Kimini-chan wrote:Also, what really makes me sad is that since I bought this in Hong Kong (This year, august) and moved back to the UK the warranty is invalid. Any help? I'm guessing it's just a corrupt file or something on the disk, is there any way of formatting and starting over?
Anecdotally your local Creative Support will honour the warranty of the region you bought it in. I'm not sure what the HK warranty is though...
Hardware problem is a serious error, so the player needs repair/replacement.

Another Zen Micro Prob

Well i've had my 5gb micro since may and i've already had to return it since the on/off/hold button wasnt working but recently i've come accross another problem in that sometimes when i try to turn on my micro it immediately turns off and it will keep doing this until i let it rest for about an hour....after that hour is up and i try to turn it on it will work for a few minutes and then shut itself off again, i've reinstalled the firmware and this problem still happens...since im not covered under my warantee anymore can anyone tell me how much will it cost to send it in or if there is a solution for this problem?

im pretty sure the battery isnt dead unless i have a faulty battery but i've taken out the battery and plugged the micro into the usb port and it still wont turn on or charge

Getting Music on your Zen Micro player - Help- Prob

I've had a past problem getting music onto my zen. Yes, I've only had it for 3 days but I cant figure it out. I know how to put the music onto it but when I try to put it on my zen ALL the files say "Your need a license".. Is this the DRM? I have no idea how to get it to work and frankly im sick of it..
Heres my information:
MP3- Zen Micro by Creation
Program used to download songs- Napster
Program used to transfer onto zen- The program that can equipt with the zen
I dont know if thats all you need. If not tell me please. I just want to get MORE songs on the dang player... The three pre-added songs Im getting sick of listning to.. if you know what i mean.
Other than that everythings good. I just cant get the songs to add to the player!
 It would help tons if someone could go into depth about adding songs step-by-step as everywere i've looked i cant find how to fix it... Or atleast tell me how to fix it.. or what the possible problems could be.. Is it the player or the license?... Any comments? Help? please.
Thanks tons!!
BekahMessage Edited by dropitdancen on -26-2005 05:4 PM

Still no ideas? Anything like this happen to you? A responce? Comment? Something telling me you're trying to help me figure it out? .. Gaah. I dont know how to fix it. I've called Napster and Creative labs but their both closed on Saturday and Sunday.. So I cant get help. They Guys at Best Buy cant help me because they have no ideas what to do.. So Im depending on you all to help me..

HELP! Zen Micro 6GB Firmware prob

My first problem is that my Zen Micro has a firmware problem. After it shows the "Firmware Problem" message it goes to the recovery menu. I've tried "Clean Up" and "Format All" but I am still unable to use my Zen Micro. The second problem is that the firmware upgrading software won't recognize the Zen Micro. I can still sync music to my Zen with Windows Media Player but the program used to update the firmware will not recognize it. I'm running Microsoft Windows XP SP 2 on a Toshiba Satellite M40X. I've also tried updating the firmware on another desktop computer running Microsoft Windows XP SP 2 but it still will not recognize the Zen Micro. I've tried installing drivers yet the program still won't recognize my Zen Micro. Is there any other way to get the firmware onto my Zen Micro or am I out of luck?

Bump. I sent an e-mail to Creative and they were of no help. They told me to send it in and that I would have to pay for it. Is there any other way to install the firmware, or possibly better drivers that I could download other than the ones from Creative's website.

Zen micro help, serious prob

After accidnetly removing my battery while music was still playing my zen micro is not allowing me to go any further then a screen that says "hardware problem". I cant turn my player off, everytime i take the battery out all that comes up when i put it back in is the same screen sayin hardware problem. My computer now does not recognise my player. What shall i do ?

Call Customer Service.. doesn't sound good.

How to transfer all music in my Zen Micro to either my PC or another mp3 player....help ple

i have a creative micro zen with about 000 handpicked and some very hard to find songs on it...i don't really have trouble with the player itself, just the software and the continous problems seems like everyone is having with something... my question is this..........if i wanted to get another mp3 player as a backup in case this one crashes, then what does everyone think about one of the smaller ipods? what about their software and such? and, if i do decide to get an ipod, then how would i transfer all these 000 mp3 songs onto the new ipod? would there be an issue with the fact that they are not bought from itunes?? would it not be safe to do that? and if it is okay to do that,? how would i transfer the songs back onto my PC, as i have tried everything suggested on this board recently in trying to do that using Mediasource and it just won't work even after downloading all new plugins etc. if someone has an idea about this, please let me know step by step if possible about how i can get these songs that are valuable to me from my zen micro, to my computer, and then onto another mp3 and if ipod (nano for instance) is a wise choice or if there is another player in the same category that others have found they have waaaay less problems with and better support/service with it's?any help anyone gives would be greatly appreciated!? i appreciate all the suggestions to my other questions as well!?thanks,barb

for a new mp3 player, i would get this one, its awesome (and the one i would get if i had a choice instead of my microphoto that broke)... here's a link
http://reviews.cnet.com/Samsung_YP_T9_4GB_black/4505-6499_7-3208083.html the 4gb one is $80, the 2gb one is $30... so thats cheaper than an ipod, and much better features and stuff

Help with my Bran-New Creative Zen Micro Photo. [Questi

If you don't want to see the backing of my whole story skip to the bold print at the bottom!I also want you to know I read the FAQs and searched through some topics like this, but haven't found any asking my question.First of all, I'm new to the forum, but I've been researching Creative's Zen for a long time now. I kept observing each one closely before I purchased a product. I then saw the Zen Micro Photo come out. This one won my attention. I loved this, I quickly searched for reviews and went for the buy for Christmas. I told my dad about it and he was "iffy" on the price, but it was better then the iPod in my opinion.Christmas day came and I opened it. Right away I checked everything out I knew a lot about the menu already and all, but not really how to control it. I checked to make sure everything worked. All systems were go. After listening to the defaults (which I loved) I went to go install the software. I already had Media Player 0 and Adobe, oh and I didn't want the freakin AOL toolbar! Lol, so I installed everything else. It took forever, but I hooked it up and I installed the drivers, but as soon as I plug in the USB connector I see: "A HIGH-SPEED USB device has been plugged into a LOW SPEED USB port.After that, I switched USB ports, btu I got same message. I hit the X and then tried to charge. I got the Lightening Bolt, but no dimming of lights. I found out that this computer is not letting me install any service packs, I'm confused about that.My question:Is there anyway I can charge this mp3 player and download music onto my Zen Micro Photo without Service Pack ? Or did I just pay $250 for a really cool glowing mp3 player to be used as a paperweight? (I love this Zen and I ran the battery dead hoping that would make the charging easier).Help?
My Specifications:
My Mp3 Player: Zen Micro Photo (Black)What I tried: Switching USB ports and re-installing Service Pack Software: Not sure how to determine firmware without installing something. I'm on a XP Professional and I'm using the Creative Media Source and Creative Media Toolbox

Thank you DM for responding. I am expecting problems, but it still won't allow me to charge the Zen Micro Photo or even use the Creative Media Source. I can't upload any songs or any contacts on it. I haven't uploaded anything yet, but it's not reading the USB device. When I run Creative Zen Micro Photo Media Explorer I get this message at the top of the screen: "The device is not connected. Please connect your Zen MicroPhoto to the computer. I can't organize anything or add songs... so it just makes all the programs I downloaded useless and my Creative product unusuable.ONe thing it does do though... whenever I plug in my Zen MIcroPhoto to the USB it turns it on and glows, but only shows my battery at the top with one red line and the green lightening bolt filling the battery up.After leaving it like this for two hours the green moves, but the red bar stays the same size.

Creative zen micro please help me

ok heres the story. st time on my creative zen micro it said firmware problem...thanks to you guys and your help I got it fixed. now it says firmproblem again but when its says that it goes stright to recovery mode and when i connect it the firmware app does not reconize it and says please connect your player. I contacted creative but they said you neeed a recipt and if it said to KEEP RECIPT in big letter on the manual i would have kept it but that was about 9 months ago and they said they can't help. did i just waist $200 for nothing?
this is the 3rd time i posted bout this
NOW WHAT DO I DO? please please please help...
ps sorry for the bad grammer and spelling

I just received the same problem,how do I fix it's

Need help with Zen Micro and Win

Hi,
I bought a Zen Micro 2 days ago and I can't get it to work with my Win XP machine.
I did what was told in the manual: install the software first then plug the player.
When I plug the player in I get the following message:
Found New Hardware:
Zen Micro
According to the manual, it should be detected and the drivers installed automatically.
But it dosen't. Instead I get the Wizard that try to find the drivers and it dosen't find them.
I let the battery get a full charge and I tried again. Same results.
I tried to update the firmware but since the player is not detected that didn't work.
I also tried to get the new MediaSource/Zen driver (ZENM_PCAPP_LB_4_00_8_PDE.exe) but that didn't fix my problem either.
I also tried to install the Creative Zen Micro Driver version .27.02 but it tell me that I can't install it because the user I tried to install it with is not an administrator. But this is not true since there is only one user on this machine and it's the administrator. First software that tell me this.
I'm using XP Home with SP2.
Thanks for the help.

SSR wrote:
The reason it won't install is because the drivers aren't installed.
I've seen a very few others with this strange error about administrati've pri'veleges, so I'm wondering if it's a Windows issue here. You could try downloading the drivers from to see if this is any different.
Try creating another administrator account and see if it will install from that, and try searching back (perhaps someone had found a solution). I think there's also a way of running a program with forced pri'veleges, perhaps Google can turn something up on that.
I remember one user needs to change some rights of the registry in order to install the software. It looks like under some cases, the login account does not have sufficient rights to write registry.

Zen Micro problem need help

Today i was listening to music and my zen micro just froze while playing and no buttons could be pressed and the lock button wasnt on. So i took the battery out and rebooted the player but it froze at the creative screen. I went home and i went to recovery mode and tried to reload the firmware but it said erasing firmware for more than 2 hours. So then i tried a format but it said formating for the same amount of time. I need help please. Also, recently i've had problems witht the headphone jack. When ever i would stick it in it would sound distorted and i would have to move it around until i got it to a certain spot to hear it good again. If anyone else has this problem please tell me. One more thing i had returned my other micro zen in for hard dri've probems and this was my new one do u think if i have to return in (hopefully not) that they would accept it.

If the functions in Rescue Mode aren't working properly then you need to contact Creative Support.

Pleeeaaase help! Zen Micro Prob

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