Plotter says 36" paper is only 35.97" and won't print 36x24 prints in landscape.

I have an HP T1100ps plotter. Loaded with 36" roll of paper. I continually have to "force" the print on the ARCH C paper becasue the plotter thinks the paper is 35.97" instead of 36". Sometimes it will print the 36x24 in the portrait fashion and thus forcing me to cut and wast 12x36 pieces. It wouldn't matter other than I have 800 prints, do the math.
Thanks for any help you can provide
Michael

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Designjet board here:
http://h30499.www3.hp.com/t5/Printers-Designjet-Large-Format/bd-p/bsc-414
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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