Pls help - colour management suite does not activate

Have the following problem with the bridge colour management properties opening:-
am in Bridge CS4-
inside dropdown menu "creative suite-colour management"
photoshop and illustrator are installed and in use
I cannot open this menu section as I get the following error code:-
This is my translation of the german as I have a german system - suite only possible when one of these programs have been started and in use.
So I cannot start this programm section, pls let me know what I can do.  Both my programs ahve been started and have been used more than once.
Thks for the help, the adobe people cannot help me

Hi Omke,
Tryed both, start up scripts for AI and PS are activated and I also tryed to
refresh teh preferences as explained below....
Seams to be a bigger probleme.
Thanks Charles
Am 19.05.2009 18:49 Uhr schrieb "Omke Oudeman" unter <[email protected]>:
do you have both the start up scripts checked for AI and PS in the Bridge
preferences.
And have you already tried to restart Bridge holding down option key to
refresh the preferences?
>

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    ORA-02063: preceding 2 lines from ENERGOPLAN
    SQL>
    ----logs from hs and odbc
    [oracle@aris_sv_db log]$ tail -50 ENERGOPLAN_agt_12117.trc
    12 VARCHAR N 100 100 0/ 0 1000 0 200 ConsumptionYearCostUOM
    3 DECIMAL N 24 24 9/ 3 0 0 0 ConsumptionYearFactorAmount
    -7 BIT N 1 1 0/ 0 0 0 20 NeedToBeApprovedByREK
    Exiting hgodtab, rc=0 at 2013/04/01-16:30:42
    Entered hgodafr, cursor id 0 at 2013/04/01-16:30:42
    Free hoada @ 0x14e5fd20
    Exiting hgodafr, rc=0 at 2013/04/01-16:30:42
    Entered hgopars, cursor id 1 at 2013/04/01-16:30:42
    type:0
    SQL text from hgopars, id=1, len=36 ...
    00: 53454C45 43542043 4F554E54 282A2920 [SELECT COUNT(*) ]
    10: 46524F4D 2022454E 45524759 54595045 [FROM "ENERGYTYPE]
    20: 22204131 [" A1]
    Exiting hgopars, rc=0 at 2013/04/01-16:30:42
    Entered hgoopen, cursor id 1 at 2013/04/01-16:30:42
    hgoopen, line 87: NO hoada to print
    Deferred open until first fetch.
    Exiting hgoopen, rc=0 at 2013/04/01-16:30:42
    Entered hgodscr, cursor id 1 at 2013/04/01-16:30:42
    Allocate hoada @ 0x14e5fd80
    Entered hgodscr_process_sellist_description at 2013/04/01-16:30:42
    Entered hgopcda at 2013/04/01-16:30:42
    Column:1(): dtype:4 (INTEGER), prc/scl:10/0, nullbl:1, octet:0, sign:1, radix:0
    Exiting hgopcda, rc=0 at 2013/04/01-16:30:42
    Entered hgopoer at 2013/04/01-16:30:42
    hgopoer, line 231: got native error 0 and sqlstate IM001; message follows...
    [unixODBC][Driver Manager]Driver does not support this function {IM001}
    Exiting hgopoer, rc=0 at 2013/04/01-16:30:42
    hgodscr, line 407: calling SQLSetStmtAttr got sqlstate IM001
    Free hoada @ 0x14e5fd80
    hgodscr, line 464: NO hoada to print
    Exiting hgodscr, rc=28500 at 2013/04/01-16:30:42 with error ptr FILE:hgodscr.c LINE:407 FUNCTION:hgodscr() ID:Set array fetch size
    Entered hgoclse, cursor id 1 at 2013/04/01-16:31:24
    Exiting hgoclse, rc=0 at 2013/04/01-16:31:24
    Entered hgocomm at 2013/04/01-16:31:24
    keepinfo:0, tflag:1
    00: 4F52434C 2E343535 32623466 342E362E [ORCL.4552b4f4.6.]
    10: 32322E37 363237 [22.7627]
    tbid (len 20) is ...
    00: 4F52434C 5B362E32 322E3736 32375D5B [ORCL[6.22.7627][]
    10: 312E345D [1.4]]
    cmt(0):
    Entered hgocpctx at 2013/04/01-16:31:24
    Exiting hgocpctx, rc=0 at 2013/04/01-16:31:24
    Exiting hgocomm, rc=0 at 2013/04/01-16:31:24
    Entered hgolgof at 2013/04/01-16:31:24
    tflag:1
    Exiting hgolgof, rc=0 at 2013/04/01-16:31:24
    Entered hgoexit at 2013/04/01-16:31:24
    Exiting hgoexit, rc=0
    [oracle@aris_sv_db log]$
    [oracle@aris_sv_db log]$ tail -50 /tmp/sqltrace.log
    Native = 0x7fff6ca974f4
    Message Text = 0x14e5f968
    Buffer Length = 510
    Text Len Ptr = 0x7fff6ca97750
    [ODBC][12117][SQLGetDiagRecW.c][582]
    Exit:[SQL_SUCCESS]
    SQLState = IM001
    Native = 0x7fff6ca974f4 -> 0
    Message Text = [[unixODBC][Driver Manager]Driver does not support this function]
    [ODBC][12117][SQLGetDiagRecW.c][540]
    Entry:
    Statement = 0x14e399f0
    Rec Number = 2
    SQLState = 0x7fff6ca97700
    Native = 0x7fff6ca974f4
    Message Text = 0x14e5f908
    Buffer Length = 510
    Text Len Ptr = 0x7fff6ca97750
    [ODBC][12117][SQLGetDiagRecW.c][582]
    Exit:[SQL_NO_DATA]
    [ODBC][12117][SQLEndTran.c][315]
    Entry:
    Connection = 0x14dbd4b0
    Completion Type = 0
    [ODBC][12117][SQLGetInfo.c][214]
    Entry:
    Connection = 0x14dbd4b0
    Info Type = SQL_CURSOR_COMMIT_BEHAVIOR (23)
    Info Value = 0x7fff6ca9781e
    Buffer Length = 8
    StrLen = 0x7fff6ca9781c
    [ODBC][12117][SQLGetInfo.c][528]
    Exit:[SQL_SUCCESS]
    [ODBC][12117][SQLEndTran.c][488]
    Exit:[SQL_SUCCESS]
    [ODBC][12117][SQLDisconnect.c][204]
    Entry:
    Connection = 0x14dbd4b0
    [ODBC][12117][SQLDisconnect.c][341]
    Exit:[SQL_SUCCESS]
    [ODBC][12117][SQLFreeHandle.c][268]
    Entry:
    Handle Type = 2
    Input Handle = 0x14dbd4b0
    [ODBC][12117][SQLFreeHandle.c][317]
    Exit:[SQL_SUCCESS]
    [ODBC][12117][SQLFreeHandle.c][203]
    Entry:
    Handle Type = 1
    Input Handle = 0x14dbb0c0
    [oracle@aris_sv_db log]$

    To see which ODBC function DG4ODBC is looking for and unixODBC isn't supporting it would be best to get an ODBC trace file. But as your unixODBC driver (unixODBC-2.2.11-10.el5) is outdated and these old drivers had a lot of issues when being used on 64bit operating systems (for example wrong sizeofint etc). So best would be to update the unixODBC Driver manager to release 2.3.x. More details can be found on the web site: www.unicodbc.org
    - Klaus

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    Lisa Chen
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    TechNet Community Support

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