Pls help - Thunderbird still can't recognise my new email - have followed online guides + set MX records but still can't get TB to recognise - spent over a day

Question

Hi,
I am trying to set up my new business email account (3rd party - netregistry from Australia) [email protected] onto my Thunderbird account.
I have new domain with wordpress exploreyogatravel.com
Trying to get new email onto Thunderbird - have set MX record for netregistry on wordpress. Have manually configured mail account on TB (pop/port/ etc) per netregistry instructions). Have spoken to netregistry on a number of occasions - they now feel it is at the TB or WP end.
TB still can't locate settings for my email account when I manually set up as following and I have wasted so much time on this.
(incoming - pop3 - pop.exploreyogatravel.com - 995 - SSL/TLS - normal password
outgoing - SMTP - smtp.exploreyogatravel.com - 465 - ssl/tls - normal password
username incoming - [email protected] outgoing - same)
Please help what I need to do to get this sorted.
Regards
Mariska

Answer 1

I think your latest issue will reside in your anti virus package.
Disable email scanning. The setup routine tries to connect to the server 8 ways to Sunday to establish the correct settings. The Anti virus program thinks there is mail coming, steps up to the plate and makes a total disaster out of something that was often not all the pretty anyway. To make matters worse, because of the quick fire scanning some then just decide it is malware trying to spam people and blocks it in the firewall.
Next check the firewall (particularly the pesky Norton one if installed) and ensure Thunderbird has full access to the internet. Auto is not sufficient. That is usually what got us where we are, manually fiddling with settings.