Plugeed in not charging

My computer is showing that I have 97% of Battery and shows that the Plugged in not charging message. It recognizes the battery is in and has 97%, but if I disconnect the power adapter the computer dies. I have done the quick fix 12 steps (shutdown, unplug, remove the battery....), it doesn't work! Any ideas?

Hello cecimon,
Welcome to the HP Forums!
I understand that the battery does not charge completely. Before anything else, please try the steps I provided in this thread, as they will likely resolve the issue: Re: battery charging
If not, please try Testing and Calibrating the Battery. You should be able to find out if the battery has any issues.
If the battery appears to be fine, you can try to improve your battery performance.  For more information on improving battery performance, please review the following document: Improving Battery Performance (Windows 8, 7, Vista).
If none of this helps, you can try purchasing a replacement battery if the computer isn't in warranty. If it is, you should be able to get a replacement over HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns, and if this helped you. Thanks for choosing the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

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