Plugging in Video iPod crashes WinXP (Blue screen)

I got my fiancee a Video iPod for Christmas. Unfortunately, WinXP crashes the moment the iPod is plugged in, giving a BSOD for usbport.sys. I've done a full reinstall of XP (needed to anyway), and all drivers/patches are completely up-to-date (yes, even checked the manufacturer's websites directly.) The really strange part is that the iPod connects correctly to my laptop. The issue goes beyod annoying though, since the computer with the problems is the PC we use as a media center i.e. it has the full audio/video library... any ideas?
Thanks!

hi Frostine!
Anyway, when they connect the ipod the computer completely crashes to the blue screen of death and does the physical memory dump. There is an error message, something along the lines of a driver issue.
we can sometimes narrow this down a bit by checking on the numerical and text codes showing up with the blue screen. (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
here's a reference on the sorts of things i'm checking on:
Troubleshooting Windows Stop Messages
can you get that information for us from their PC?
(if the screen is specifying the file that Windows is crashing on, that would be helpful to know too.)
love, b

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    Hi all. A bit of background info:
    A couple of months ago the hard drive crashed on my friends computer. They had to reinstall their OS. Thankfully they had made backups of most everything and were able to get most things reinstalled successfully.
    Now they are using a 15g ipod connected through a firewire port on an HP laptop. They do not have a USB adaptor, so gotta go with the FW.
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    I know this is vague information, but any pointers on how to proceed in troubleshooting this would be greatly appreciated, thanks
    Frost

    hi Frostine!
    Anyway, when they connect the ipod the computer completely crashes to the blue screen of death and does the physical memory dump. There is an error message, something along the lines of a driver issue.
    we can sometimes narrow this down a bit by checking on the numerical and text codes showing up with the blue screen. (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
    here's a reference on the sorts of things i'm checking on:
    Troubleshooting Windows Stop Messages
    can you get that information for us from their PC?
    (if the screen is specifying the file that Windows is crashing on, that would be helpful to know too.)
    love, b

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