Plugins are enabled and still showing as disabled in the "troubleshooting information" page

as explained in the question itself...all my plugins are enabled however in the "troubleshooting page" its showing as "false" under the "enabled" section of the "Extensions" topic.
this in turn i believe is not allowing me to view any online streaming videos which require adobe flash or shockwave player.
Also i am not able to install any of the versions of the adobe flash player.
Whenever i try the installation shows timeout at 7% and interrupts!
Please kindly help!!

You only see extension on the Help > Troubleshooting Information page.
*https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page
Your system details list shows that you have an old Shockwave Flash 10.0 r45 version that you need to remove (uninstall).
* http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
See:
* http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
You can find the 32 bit version of the Flash Player installer for a 32 bit Firefox version here (scroll down to Flash Player (32 bit)):
* http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

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Plugins are enabled and still showing as disabled in the "troubleshooting information" page

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