Plus will not launch when Java 7 installed

We are encountering this issue when technicians install Java 7 on new PCs. What is the advise from Oracle? Is there another patchset that resolves this issue or do we just have to have users uninstall 7 and go back to 6?
Thanks,
Jerre

Michael,
Thanks for the reply. I guess I will have to open a SR. Oh, bother. What a pain. We first encountered this issue when Java 7 was installed on a PC and it would not fire off Plus. This particular Java was the pre-release version. Since then we have had a couple more reports of the issue but now there is a version for public use. I do not know the specific versions on each workstaiton. There are only three versions as I now look at Oracle's Java page; 1.7.0, 1.7.0.1 and 1.7.0.2. The latter being the current version.
It is too close to the holiday break to open a SR at this time. The issue is not currently wide spread at this time and the workaround is simple, so I will not take that action at this time. I am a lazy butt, aren't I. I was hoping the the gurus had already done the work for me.
Thanks,
Jerre

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