Plz help i cant use some letters while writing

i cant use some letters on the keyboard in landscape mode
in english it works very fine but in arabic i cant use 3 letters when i press on screen no thing happens i just dont know how to fix this
this problem is new the phone was working very fine
the 3 letters which i cant use is in the middle of keyboad in landscape mode
sry for my bad english

Perhaps it's a hardware problem then? Again you had better visit a Nokia Care point http://europe.nokia.com/support/repair-and-recycle/repair/care-points
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