PLZ HELP?? I THINK MY SOFTWARE CRASHED? HOW DO I FIX THE PROBLEM????

my bb all of a sudden just blanked out on me...i have on idea what is wrong with it or how to fix it!!! PLEASE help!!!! the phone went dead so i plugged it up to charge and when i came back to the phone it was on the blackberry screen and it was loading LIKE NORMAL BUT THENit would finish loading it was like it was stuck then it would blank out and start all over loading again. i have tried battery pull but i knew it wouldnt work cause the problem was much worse. did the software crash or something???? HOW CAN I FIX IT??? IM LOST AND DONT KNOW WHERE TO EVEN START TO TRY AND FIX IT!!!!

bunnybunny wrote:
I am having the SAME problem too!!!! I installed a new app... and my bb is dead... anyone can help me?
Dead, as in a black screen and the red LED blinks?
If your BlackBerry stays powered off with a black screen, follow the instructions below. The only indication of life might be the blinking red LED light in the top corner. Nothing seems to wake it up and Desktop Manager doesn't recognize any device is connected.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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PLZ HELP?? I THINK MY SOFTWARE CRASHED? HOW DO I FIX THE PROBLEM????