Plz help my iPod shuffle!!

I am sorry to post here becoz no response in iPod shuffle 1st area.
My device is an iPod shuffle 1st.
My OS is Windows XP SP3.
My iPod's indicator light is green and orange alternately and I cannot hear a sound with my earphone. If I hold the play button for about 3 seconds the light will change to only orange. If I hold again, the light changes to green and orange again.
When I connect my iPod to iTunes, a pop-up indicates that I have a device to be restored. Then I restore, error 1442 or 1437 occur. I have a try to format my iPod in "My Computer", but it shows that it cannot be formated.
I am going crazy now, help me!

Up~~~Help

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sorry for my bad english. I hope you can help me.
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http://support.apple.com/en-us/HT1510
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Hey StatistaXS,
Welcome to the Apple Support Communities! It sounds like your iPod shuffle may have had a very low charge when connecting to your computer:
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i just bought my ipod about a week ago and it already appears to be broken, but before i bring it in i wanted to make sure that this is a serious problem.
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