PLZ Help on How to Best Utilize
We have a need to support 50-60 Apple desktops/laptops at different locations across NY and NJ. The primary use for ARD would be for Help Desk type people to remote into the end users to assist with basic troubleshooting.
I have purchased the Unlimited Managed Systems version of ARD.
My question is, we have ~30 Help Desk staff, at any time one or many would need to use ARD to remote into an end-users station.
Can this 1 copy of ARD be centrally installed so each of the Help Desk staff can access it to remote?
Does every Help Desk staff need their own copy?
Can ARD go on an Apple Server that can then be used by multiple Help Desk Staff?
Currently all Help Desk staff use Windows based PCs. I am tasked with determining how all these current Windows Help Desk staff can have the ability to remote control the Apple users.
Thanks in advance, I apologize but everything Apple is new to me.
Any help or direction is appreciated!!
Keith
Can this 1 copy of ARD be centrally installed so each of the Help Desk staff can access it to remote?
Only if they can all use that single computer, either by accessing it physically or via some other screen sharing system such as VNC so they could take control of that system on which ARD is installed. Then they could all access it, though only one at a time.
Does every Help Desk staff need their own copy?
You need one copy (with it's own serial number) for each system on which you want to install the ARD administration application. So if you have 30 Help Desk techs and wanted to install the ARD administrator app on each of their systems, you'll need 30 copies of ARD.
Can ARD go on an Apple Server that can then be used by multiple Help Desk Staff?
See #1.
Regards.
Message was edited by: Dave Sawyer
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